Oliver Rankine

Poor customer service for Vehicle service. In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the veh In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the vehicle service is done. After waiting ~1.5 hours, I asked the advisor the reason I did not get an update. But the advisor stated they have so many customers and neglected to provide an update. I choose Honda of Kirkland, as they provided a good service in my previous visit year ago. However, this time in 2023, I had the worst experience and customer service for vehicle services. If you know a person go with them. Else, find a place where they respect customer's time. Note: Before I write the review, I informed the Service Manager about the customer service advisor S**** A**** (I masked the name to protect the identify of the employee). However, I did not get any response for my email, for over 11 days. I'm writing this review for the benefit of future customers. If you see a similar pattern with poor customer service, please share here, or directly write to the Chief Operating Officer or General Manager. I think the incidents are isolated, and the higher management might not be aware of these poor customer services. I did not even received the link to provide feedback, which brings suspicion the employees are trying to hide the communication between customers and higher management. More

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The guys in the service center act like used car salesmen & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. More

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