Olivia Leon | Page 16

Took way too long I had an appointment scheduled for 1:30 for service. The lobby was extremely busy. So not sure which of the service ladies took my car keys and I wait I had an appointment scheduled for 1:30 for service. The lobby was extremely busy. So not sure which of the service ladies took my car keys and I waited outside. No one came to get me for check in and here is 2:10. RIDICULOUS! Then upon my return after the car wash there was a scratch on the back of my car. I always thoroughly check my car on a daily and I know that there was never a key scratch there. I normally wash my own car just for the purpose of other people don’t care about your car. Freaking pissed! More

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Nice staff, all of them! The service was excellent, Definitively I recommend this dealer..Maritza always responding to my question regarding my car and she always recommend th The service was excellent, Definitively I recommend this dealer..Maritza always responding to my question regarding my car and she always recommend the best for me and my pocket. More

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Experience Greatness Maritza and Olivia have provided excellent customer service over the years. They both know how to take good care of their customers. Definitely coming Maritza and Olivia have provided excellent customer service over the years. They both know how to take good care of their customers. Definitely coming back. More

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Incredible Customer Service!! I have been a customer with Infiniti of Montclair for at least 7 years. I have owned different Infiniti models and always have them service with them. I have been a customer with Infiniti of Montclair for at least 7 years. I have owned different Infiniti models and always have them service with them. The customer service I receive from my service coordinator Olivia Leon is awesome. She’s always very professional and attentive to our vehicles needs. If it wasn’t for Olivia, I think we would be searching for a new place closer to home to get the service done. More

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Service Review I am an implant from Riverside Infiniti that closed its doors. Other than it being over 30 minutes to get there, the service was good. But the two you I am an implant from Riverside Infiniti that closed its doors. Other than it being over 30 minutes to get there, the service was good. But the two young girls were very helpful. One of them inspected the car to be taken back to service in the other shuttled me back and forth quickly. I spoke with Olivia and she helped me through the service call. All are prompt and responsible and quick to do their job. One thing that was rather annoying is that I am over 30 miles away and there were no loaner cars . My choices were to sit there or another restaurant or Mall for about 3 hours. The only other thing I noticed was that they had spilled transmission fluid on my engine. There was a horrible smell until it burnt off. Also a side note. They had told me that the next time I show up I should have my differential checked. But I'm pretty sure that's already part of the package that they've already serviced. Seems like a double service to me. Other than that, the car came back washed and clean. It has been running great since I serviced it. Thank you Montclair. Look forward to a closer dealership at the end of the year. More

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Olivia is always great Olivia was great with service. I paid to have the car detailed and was a little disappointed with the results, car was still a little dirty. Olivia was great with service. I paid to have the car detailed and was a little disappointed with the results, car was still a little dirty. More

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Great Customer Service I bought my Q60 last July and this was my first "service" visit to rotate the tires. I was very impressed with the professionalism of the employees. I bought my Q60 last July and this was my first "service" visit to rotate the tires. I was very impressed with the professionalism of the employees. All were polite and helpful. It was nice to sit down inside an office to discuss my reason for the visit instead of standing outside. My consultant was most helpful and I appreciated the nice waiting area with tv and beverages. The wait was exactly what I expected and promised and my car was clean when it was returned to me. Overall, I have been very impressed with the purchase and the customer service at this Infiniti dealership. More

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Great I always feel welcomed,service staff very nice,will recomend dealer to family and friends. I feel very confident when i come to service,I appreciate t I always feel welcomed,service staff very nice,will recomend dealer to family and friends. I feel very confident when i come to service,I appreciate the great service. More

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9 Years of Wonderful Service!!! Infiniti of Montclair has been nothing but exceptional when it comes to service. I just purchased my QX60 and received remarkable assistance from Jor Infiniti of Montclair has been nothing but exceptional when it comes to service. I just purchased my QX60 and received remarkable assistance from Jorge Aragon. My QX60 is the third vehicle I have purchased from Infiniti of Montclair. I have always had Quality customer service from all staff. I will see you guys in a few years for my next Infiniti. Oh yea, Olivia, I will see you soon for service. More

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Excellent service! After realizing Riverside was closed I looked for the next closest dealership. Made an appointment and was assigned a service rep, Oliva. Everyone w After realizing Riverside was closed I looked for the next closest dealership. Made an appointment and was assigned a service rep, Oliva. Everyone was very warm and accommodating. The service was quick. I waited for the service at the dealer to be completed. It was comfortable with all the tools I needed to get some work done while I waited. Montclair will be servicing my vehicle henceforth. More

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