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English62 Reviews of Joselyn Santos
July 23, 2023
Infiniti of Ontario has good customer service. However, there labor rates are not disclosed to a customer and they charge outrageous for simple service jobs. Had 3 hoses changed in my coolant syst However, there labor rates are not disclosed to a customer and they charge outrageous for simple service jobs. Had 3 hoses changed in my coolant system. The parts were $331 and labor was $1253.87. That’s outrageous for a job that took 3 hours to do. Be very careful and get labor prices ahead of any job as this happened to me today and was shocked! Service advisor made it look like parts were expensive when in reality they let me have it with labor. More
by ali
Other Employees Tagged: christy
Helpful 
May 29, 2023
Beautiful facility and the service from Jocelyn was very quick and amazing they wash my vehicle and was ready right on time. Thank you!! quick and amazing they wash my vehicle and was ready right on time. Thank you!! More
by ClauQ50RedSport
Other Employees Tagged: Olivia Leon
May 14, 2023
The service far exceeded my expectations! The employees were professional, courteous and friendly. My service was done sooner than expected and there were no hidden or unexpected charges. The The employees were professional, courteous and friendly. My service was done sooner than expected and there were no hidden or unexpected charges. They fixed my issue and I was back in my beloved QX55 quickly. More
by Jbp
Other Employees Tagged: Olivia Leon, Maritza Aguillard, Mike Longridge, Brooke Ranger , Chris Hernandez, Mando Hernandez
April 15, 2023
Service department is below par; worst customer service ever! Which there was another dealership close by! ever! Which there was another dealership close by! More
by curbing.ashier_0h
Other Employees Tagged: Olivia Leon, Maritza Aguillard, Mike Longridge, Brooke Ranger , Chris Hernandez, Mando Hernandez
January 21, 2023
Had an issue with my car tire rotation. I don’t believe that they did it right since I have a red sport so they put my front tires in the back and the back tires in the front. Red sport has I don’t believe that they did it right since I have a red sport so they put my front tires in the back and the back tires in the front. Red sport has two diferente size tires More
by Luis
January 18, 2023
Joselyn Santos was very professional and delivered an awesome customer service experience for me. She and the service department were able to find an issue with my car that was still covered under the Po awesome customer service experience for me. She and the service department were able to find an issue with my car that was still covered under the Power Train warranty and had it repaired free of charge. Although it took longer than anticipated, Joselyn made certain I had a loaner car to use during the entire time it took to repair my car. Joselyn also communicated well so I knew what to expect. I am very content with the service that Joselyn and Infiniti of Ontario had provided me. I was also impressed with Joselyn's colleagues, Maritza and Brooke, and how they stepped in to help me when she was off. Thank you ladies! And thank you Joselyn for doing a great job and making me feel very taken care of! Appreciate you! More
by dyang
Other Employees Tagged: Maritza Aguillard, Brooke Ranger
December 01, 2022
BEAUTIFUL facility (always clean and organized), lots of vehicles in stock, and lastly, friendly and accessible staff. I am currently in my 3rd car through this dealership and my experience personally ha vehicles in stock, and lastly, friendly and accessible staff. I am currently in my 3rd car through this dealership and my experience personally has been nothing but the best every time. I feel cared for and the staff works hard to keep you satisfied. Every time I didn't think I was going to be able to get into the car I wanted, because I could not afford it or the one I wanted was not in stock, Infiniti of Ontario found a way to get me driving off the lot in a new car with a smile on my face! Its a great feeling having the reliability and transportation security that an Infiniti vehicle is. Leasing a car from them has many great benefits and perks that give me piece of mind, that my amazing to drive transportation is backed up by a great team, a great dealership, and a great brand. I would recommend this dealership to anyone looking to get into a quality ride with the help of an excellent and amazing staff! More
by mdsedory
Other Employees Tagged: Eric Delapena, Jorge Aragon, Andrew Attalla, Maritza Aguillard, Miki Takasaki, TJ Boldt, Mike Longridge, Brooke Ranger , John Maina
October 29, 2022
Andrew and Tony were just wonderful. My SUV made a horrible fan noise and then smelled like it was burning. Recall notice completed and found a plastic bag under the carriage and yes it My SUV made a horrible fan noise and then smelled like it was burning. Recall notice completed and found a plastic bag under the carriage and yes it melted. Always the BEST service from the Dealership. They truly show kindness very professional. Loan car clean and when mine was returned spotless in and out. I cannot write enough how great this entire dealership is. More
by Dottie
Other Employees Tagged: Tony Alcantar, Cordy Cerami, Andrew Attalla , Tawfek picked up and delivered my vehicle. So pleasant
September 22, 2022
Joselyn Santos has to be the nicest service writer I’ve ever had the pleasure of working with. She explained things more throughly than anyone else I’ve ever worked with, most times I leave the dealership ever had the pleasure of working with. She explained things more throughly than anyone else I’ve ever worked with, most times I leave the dealership with unanswered questions or more confused than I was walking in. She answered all of my questions in a straightforward manner and I really appreciated it. More
by tracy17
