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Olivia Pierce
444 Reviews
444 Reviews
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444 Reviews of Olivia Pierce
August 22, 2024
I took my car in for an engine problem and 40,000 mile maintenance. The engine was under warranty and they replaced it, however they did not give me a loner car or reimburse me anything for my rental car maintenance. The engine was under warranty and they replaced it, however they did not give me a loner car or reimburse me anything for my rental car (which was expensive because it took them weeks to replace the engine). When I picked up my car, it had a dead battery, so they obviously never checked that. Who knows what else they charged me for but didn’t actually check for the maintenance service. Then, my car started making a weird noise so I took it back. They charged me again to diagnose the problem (even though I was literally just there) and said I needed something replaced…they didn’t notice that before? idk. Again had to get a rental car for a few days, and again they didn’t help pay for it. I’ll be going to the Kia in Wilmington from now on. More
by hpendergast7
Verified Customer
August 15, 2024
I am not satisfied with the brake service that I received from Kia in the month of May 2024. I had both axles worked on for a full brake job. My brakes have never squeaked. The brakes have squeaked since I h from Kia in the month of May 2024. I had both axles worked on for a full brake job. My brakes have never squeaked. The brakes have squeaked since I have had them worked on from you guys. I again brought my Kia in for service to remove this squeak problem to no resolve. I am frustrated and I want to speak to the manager and hopefully we can resolve this problem. . More
by LPINKNEY0
August 13, 2024
We were so impressed with the quality of the Cars presented to us. The people working there were very friendly and knowledgeable. We dealt with a Mr. Joshua Cook he was outstanding!!! He told us tha presented to us. The people working there were very friendly and knowledgeable. We dealt with a Mr. Joshua Cook he was outstanding!!! He told us that he was new on the Job but you wouldn’t know it. He was very Professional, Courteous and Knowledgeable about the Company and all of its Vehicles. We were there only to check out the company and inventory to possibly buy at a later date. Mr. Cook was so excited and impressive that we brought a SUV that day. If he didn’t know the answer to a Question he told us so but didn’t stop there he went and found the answer to our questions. We were very pleased with that.. if I was rating your people and Company I would rate you Five out of five. In a word OUTSTANDING!!! More
by Davymoss01
Other Employees Tagged: Joshua Cook, Big Chevy as well as Nick the Store Manager.
August 01, 2024
Charged two diagnostic fees without any signage stating that there would be a fee for each issue. Communication from one service writer was good but the other was spotty. I would not recommend their servi that there would be a fee for each issue. Communication from one service writer was good but the other was spotty. I would not recommend their service department due to the $250 fee charged for every fault. More
by NotHappy
July 17, 2024
So I just bought a car recently. I rate this a 3 star because of customer service. Having a car that I want is half the battle. The sales rep couldn't have sold me on any vehicle bec I rate this a 3 star because of customer service. Having a car that I want is half the battle. The sales rep couldn't have sold me on any vehicle because I already knew what I wanted. It was how I was treated. The gentlemen I had was kind, respectful and willing to help. However, I did not feel like I was a priority when I was looking. My issue was posting purchase. I was waiting on my license plate to be giving to me. I called and the young lady who answered my phone call didn't all seem too willing to help me find answers. It was more of a "well what do you want me to do about it attitude." I called a second time because no one told me what the holdup was about my license plate. So, I was assuming nothing was wrong. I would have been more than willing to help correct the error, but I had to call 3 separate times to get that answer. Then once the solution was giving the lack of care to then further help was a "we won't help" attitude. I needed my license plate, and it was well now you are on your own since there was an error in collecting your plate in the first place. None of this was explained. It's not about the error or the issue it was the lack of care that wasn't there. Mainly from the lady who called. I never got a call from the gentlemen who sold me the car other than the first week of how the vehicle is and please rate my service online. I wanted to make sure everything was complete to include the plating of the vehicle to write this review and so here I am now. I give it 3 stars because it started off good, but the post purchase service felt like a "we got your money, so don't care what happens" attitude of what I have seen. I wouldn't recommend people because of the product because people will find what they want. It's how you take care of someone during the whole process. Especially for people who have a real big idea of what they want and not little to persuade them to find something it's just so I already am going to spend the money just need your help because of the process and is there anyone willing to keep their best foot up front throughout the process. I say this was a collective review rather than a one-person review. The store as a whole could have been better at treating me to include wait times and to ensure that I was being taken care of. More
by jamesmccoyiv
