Bryson Wilson
Bryson Wilson at Group 1 Toyota North Austin

Bryson Wilson

Acquistition Consultant

Group 1 Toyota North Austin

8400 Research Boulevard
Austin, TX 78758

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3.3
14 Reviews
3.3

14 Reviews

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14 Reviews of Bryson Wilson

September 26, 2026

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Employee Rating

Se espera una eternidad, los precios de los servicios son excesivos,un señor oscuro mientras esperaba nos trato mal y nos grito por sentarnos en unas sillas, quiero cambiar el carro solo para no tener que vo More

by marianellarodriguez1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 04, 2026

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for sharing your feedback. We’re sorry to hear that your visit left you feeling frustrated and disappointed. We strive to provide a welcoming and professional experience for every guest, and we take concerns regarding wait times, pricing, and customer interactions seriously. We would appreciate the opportunity to learn more about your visit and better understand what occurred. Please contact me, William Gregg at Wgregg@group1auto.com, if you care to discuss this matter further. Best Regards, William Gregg Service Manager - Group 1 Toyota North Austin Wgregg@group1auto.com

September 10, 2026

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Dealership is great. Just didn’t have time to do my oil change. Was able to create an appointment for a later date though so I’m glad I can still get it done. More

by marvingarcia07
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brantly

Sep 11, 2026

Group 1 Toyota North Austin responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 20, 2026

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Employee Rating

One of the worst service departments I’ve ever been to as far as professionalism should maybe treat your customers a little bit better and stop being rude More

by Rragsdale1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jun 23, 2026

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Providing professional, respectful service is extremely important to us, and it’s concerning to hear that you felt our team fell short. We would truly appreciate the opportunity to learn more about your experience so we can address your concerns and improve. Please reach out to Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. We value your business and hope to have the opportunity to restore your confidence in our service team.

June 10, 2026

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Employee Rating

Today, Bryson Wilson contacted me from group one Toyota. He was following up to a KBB lead where I was offering to trade in my car. Bryson was just discourteous and impatient when speaking to me. He was not More

by JAndrew
Recommend Dealer
No

Other Employees Tagged: Ken the new car sales manager

Jun 11, 2026

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for bringing this to our attention. We sincerely apologize for the experience you described, this is not the level of professionalism or communication we expect from our team. Your feedback regarding the interaction, follow-up process, and communication style is taken very seriously. We are currently reviewing this situation internally, including our processes for lead follow-ups and inventory communication, to ensure this does not happen again. We have addressed your concerns directly with Ken, our new car manager and the employee you mentioned. Thank you again for your feedback, we appreciate the opportunity to improve. Best regards, Kara Spears Toyota of North Austin KSpears@group1auto.com

March 21, 2026

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Great dealership…I would like a relocation. Lol it’s very difficult to get access for in and out… due to the location of the busy access of traffic..Great Teamwork of the staff🌟 More

by Denmark17s
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2026

Group 1 Toyota North Austin responded

Thank you for your kind feedback and for recognizing our team’s efforts. We understand your concerns regarding accessibility and traffic in our location, and we appreciate you sharing this with us. We’re glad you had a positive experience overall and hope to continue providing great service during your future visits.

March 16, 2026

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Thanks so much, Phillip was really nice, professional and the whole staff took really good care of me! More

by Davidkreedy
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.

November 09, 2025

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I arried on time and 20mins before a service person came to check me in. More

by hshaikhca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 11, 2025

Group 1 Toyota North Austin responded

Hello, Thank you for bringing your vehicle in today and for your patience during your service. We understand your time is valuable, and we apologize for the extended wait. Our team is committed to providing quality service, and sometimes unexpected delays occur to ensure every vehicle is properly cared for. We truly appreciate your understanding and will continue working to improve wait times. If you have any questions or need assistance scheduling your next visit, please let us know we'd be happy to help. Please reach out to me at JEaster@group1auto.com if you should have any further questions. Josie Easter, Service Customer Relations

November 03, 2025

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Employee Rating

They always give me good and honest service on my vehicle. Thank you . I highly recommend them . More

by teebizz112rdwrrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Group 1 Toyota North Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2025

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Employee Rating

Waiting room is very neat, has good coffee and donuts, staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. More

by Hubihua
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Group 1 Toyota North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of North Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2025

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Employee Rating

It took over 2 hours to get my oil changed. That was too long. I was charged way more than advertised. I didn’t like the pressure to spend more money on other than oil change. Also, I had to si More

by Bear the dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2025

Group 1 Toyota North Austin responded

Thank you for your feedback. We’re sorry your visit didn’t meet expectations. We’d like to look into what occurred, but unfortunately, we’re unable to locate your visit based on your username alone. If you’re open to sharing more details, please contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

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