Bryson Wilson

Our car-buying experience at Toyota of North Austin was extremely disappointing, both during the purchase and in the follow-up afterward. We felt the sales interaction was disrespectful and unprofession extremely disappointing, both during the purchase and in the follow-up afterward. We felt the sales interaction was disrespectful and unprofessional. My family was uncomfortable, and I later asked the dealership to have someone else handle our concerns. When I returned to address the problems, I did not feel that management acknowledged or took our experience seriously. The vehicle was delivered without being properly cleaned, with low fuel, and without the floor mats listed in the vehicle’s equipment paperwork. We had to purchase gas on the way home. I sent the dealership a photo showing the missing mats, the equipment listing, and documentation of the fuel purchase. My original online contact initially said she would help, but later told me she would pass the feedback to management and that it was outside her control. I was then directed to another salesperson to follow up about the mats. Several weeks later, we still have not received them. Customers should not have to chase multiple employees to receive items included with their purchase. What disappointed me most was the lack of ownership after we explained the problems and provided documentation. I regret purchasing from this dealership and cannot recommend it based on our experience. Before taking delivery, I encourage buyers to check the vehicle’s condition, fuel level, and every included accessory, and get any outstanding commitments in writing. I would welcome a management response that actually resolves the missing mats and addresses how our concerns were handled. More

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Se espera una eternidad, los precios de los servicios son excesivos,un señor oscuro mientras esperaba nos trato mal y nos grito por sentarnos en unas sillas, quiero cambiar el carro solo para no tener que vo excesivos,un señor oscuro mientras esperaba nos trato mal y nos grito por sentarnos en unas sillas, quiero cambiar el carro solo para no tener que volver alli More

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Dealership is great. Just didn’t have time to do my oil change. Was able to create an appointment for a later date though so I’m glad I can still get it done. Just didn’t have time to do my oil change. Was able to create an appointment for a later date though so I’m glad I can still get it done. More

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One of the worst service departments I’ve ever been to as far as professionalism should maybe treat your customers a little bit better and stop being rude far as professionalism should maybe treat your customers a little bit better and stop being rude More

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Today, Bryson Wilson contacted me from group one Toyota. He was following up to a KBB lead where I was offering to trade in my car. Bryson was just discourteous and impatient when speaking to me. He was not He was following up to a KBB lead where I was offering to trade in my car. Bryson was just discourteous and impatient when speaking to me. He was not informed about Toyota models, and once he realized that I was just at their dealership and the vehicle he's telling me they have was not there. He then told me that it was actually down the street and at I was wrong. Turns out the vehicle is not in their inventory and instead of correcting his mistake Bryson chose to get angry and hang up on me. Bryson was using his personal phone number so he was also able to block my return call. Bryson's behavior is very consistent with past experiences at this dealership. I called and spoke to Ken who said that he would talk to Bryson about his conduct. Although Bryson was quite rude and of course he's entitled to do what he wants with his own phone since he's being forced to use it for work. I do find his conduct consistent with the lack of engagement and professionalism found at this particular dealership who has changed their name three times in the last five years... I do not recommend group one, and obviously Bryson lacks the professional demeanor and honesty to either sell my car too or buy one from... KBB please do not send my information to group one Toyota of North Austin- additionally, ALL of my calls are recorded if anyone at GroupM one of North Austin Toyota would like to review for coaching opportunities with Bryson More

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Great dealership…I would like a relocation. Lol it’s very difficult to get access for in and out… due to the location of the busy access of traffic..Great Teamwork of the staff🌟 Lol it’s very difficult to get access for in and out… due to the location of the busy access of traffic..Great Teamwork of the staff🌟 More

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Thanks so much, Phillip was really nice, professional and the whole staff took really good care of me! the whole staff took really good care of me! More

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I arried on time and 20mins before a service person came to check me in. to check me in. More

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They always give me good and honest service on my vehicle. Thank you . I highly recommend them . vehicle. Thank you . I highly recommend them . More

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Waiting room is very neat, has good coffee and donuts, staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. staff are very friendly. My phone run out of battery, I borrowed charger from a staff member. More

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