Omar Garcia

WORST EXPERIENCE EVER WITH THIS DEALERSHIP. READ AND NEVER PURCHASE A CAR FROM HERE. I just want to start by stating that Ralph Ruggiero, the General Manager and Omar Garcia, the Sales Ma READ AND NEVER PURCHASE A CAR FROM HERE. I just want to start by stating that Ralph Ruggiero, the General Manager and Omar Garcia, the Sales Manager, are very unprofessional, rude and dismissive. I will never return to this dealership and would not recommend anyone else too. Probably needs to be closed down or new set of management, this dealership will go down hill soon. I purchased a certified used vehicle about 2 months ago, one morning the car did not turn. No lights on dash nothing. I called the dealership to see if the car can get towed to the dealership, they said NO and that they would have a technician from there dealer come out and jump start the vehicle. Tech came out and plugged the negative claw on the positive side of the battery, and then plugged the positive claw on the negative side of the battery, then jumped started it and huge spark come from the battery area, causing several issues. I told the tech to call the dealership and let them what he just did to my car. He called the dealership and the dealership got the car towed to shop. They took the car in, replaced the battery with the non - original one and they also did not want to check the rest of the unsafe issues the tech caused with sparking the battery, ruining fuses and other electronics of the car. I asked for a letter stating everything that the dealership technician did and they said NO. I asked for a warranty for the new battery they gave me, they gave me a Google search Toyota policy that they printed out from Google, not even an official warranty. I asked for President, David Nappa contact information, and Ralph Ruggiero said NO, that he is the only person I can talk to and then told me to get out and contact a lawyer and to continue to contact their customer care. They do not understand the basics of customer service, and customer satisfactions. This dealership is a huge scam, the sales department knows nothing about cars and their mechanics also do not know anything about cars either. DO NOT PURCHASE ANYTHING FROM THIS DEALERSHIP, DOES NOT DESERVE TO BE IN BUSINESS. More

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Hello I purchased a 2023 Toyota Highlander last year in March. I had awesome experience with Mr. Justin Astrin. Justin was amazing. He was patient, very kind, and confident that we would be able to get March. I had awesome experience with Mr. Justin Astrin. Justin was amazing. He was patient, very kind, and confident that we would be able to get the vehicle approve, and sure enough the deal went through. I will make sure next time, I make a visit to Toyota, that Justin will be the first person I look for as my sales rep. I have been purchasing toyota for over the past several yrs and Justin has taken very good care of me. Justin Astin, Your the Best Sincely, Leon Thompson More

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Hello my name is Ronnie Thompson. I recently purchased a 2020 toyota camry from this dealership. My brother took me to toyota to the sales rep. Justin Astrin. We went in, set with I recently purchased a 2020 toyota camry from this dealership. My brother took me to toyota to the sales rep. Justin Astrin. We went in, set with Mr. Justin for about 25/30 minutes got approval and drove off with my new car. Well it was new to me. Justin was amazing, confident, and patient. I'll keep him as my sales rep on my next visit. Ronnie More

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Excelente, amable, explicó muy bien toda la información, atento en todo los pasos, proporcionando la mejor opción para poder escoger un buen vehículo. Lo recomiendo 100% atento en todo los pasos, proporcionando la mejor opción para poder escoger un buen vehículo. Lo recomiendo 100% More

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Friendly, knowledgeable, and responsive. 10 out of 10 would recommend. Had the car we wanted and process was smooth. 10 out of 10 would recommend. Had the car we wanted and process was smooth. More

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David and Omar are both extremely polite and professional. David worked with us patiently despite our need to see multiple vehicles under the hot Sun. David also worked diligently to close out t professional. David worked with us patiently despite our need to see multiple vehicles under the hot Sun. David also worked diligently to close out the deal with us. Shoutout to Dayton Toyota for this courteous and pleasant experience. Looking forward to coming back on car services and more! More

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It has been incredible experience working with Dave, Sam and Omar! Best dealership! They made our experience of buying new car so stress free and convenient! Very caring and thoughtful team!!! Glad we came and Omar! Best dealership! They made our experience of buying new car so stress free and convenient! Very caring and thoughtful team!!! Glad we came here to buy our new car!! More

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Stay away from this place. Was looking for a tacoma TRD off road. And included in the price was the TRD off road option for over 3G. That is a trim level and not option. The Was looking for a tacoma TRD off road. And included in the price was the TRD off road option for over 3G. That is a trim level and not option. They were going to find me a $56000 tacoma. Have not seen a tacoma for that price anywhere online. And off course Kevin told me he owned a tacoma but that is not what his profile says. I guess they thought I was stupid. I have bought more cars than that kid has sold. STAY AWAY FROM THIS PLACE!!! More

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David was great, patience, friendly, professional, and honest throughly out the lease process. Good customer service honest throughly out the lease process. Good customer service More

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Brian was most courteous, knowledgeable and professional in every regard. He projected honesty and integrity without some of the gimmicks or pressure tactics we experienced at other dealerships. Brian gave in every regard. He projected honesty and integrity without some of the gimmicks or pressure tactics we experienced at other dealerships. Brian gave us the best possible price for our new 4Runner TRD off-road. He personally ordered hood protector for our vehicle and made an appointment to have it promptly installed. Brian also followed up on all related paperwork including registration, insurance and new plates. Omar Garcia also provided exceptional assistance with the acquisition of our new 2023 Toyota 4Runner TRD. We could not be any happier with Brian Hyneman’s and Omar’s outstanding customer service and professionalism. More

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