Omid Mortazavi | Page 3

All people were kind and patient to help us choice the right car fit our needs. Thanks to Ahmed, John.R ,GSM and Timor for their support during this visit right car fit our needs. Thanks to Ahmed, John.R ,GSM and Timor for their support during this visit More

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Elizabeth was awesome! She knew a lot about the car I wanted and helped me all throughout the car buying process! Easy to talk to as well and very friendly. wanted and helped me all throughout the car buying process! Easy to talk to as well and very friendly. More

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Both Tyler and Paul were great in helping me buy my new CX-5. Lots of calls and texts before, during and after the transaction. They patiently answered all my questions. Painless as far as buying a new car CX-5. Lots of calls and texts before, during and after the transaction. They patiently answered all my questions. Painless as far as buying a new car goes! Yay:) More

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Sales experience was great. Mary was very nice and responsive to all my inquiries. The dealership seemed to have good Covid protocols in place. My only issues were in finalizing the pricing and finish responsive to all my inquiries. The dealership seemed to have good Covid protocols in place. My only issues were in finalizing the pricing and finishing paperwork. I had to correct several errors in the paperwork. Seemed more careless than intentional, but did not give me a feeling of confidence. More

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I felt very comfortable and not pressured to buy. My sales woman was very helpful and in communication with me during and after the sale of the car. sales woman was very helpful and in communication with me during and after the sale of the car. More

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I went in looking for a used car,but walked out with a 2020.Mary and Omid very hard and got me a great deal.They worked very hard and well together to help find me the perfect car.My experience was very p 2020.Mary and Omid very hard and got me a great deal.They worked very hard and well together to help find me the perfect car.My experience was very pleasant and would definitely recommend Mazda to my friends and family. More

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Dealer failed to honor price negotiated in texts Dear Mr. Weber, I felt it was important for you to hear about our customer experience last night. I was led to your dealership through the TruCar po Dear Mr. Weber, I felt it was important for you to hear about our customer experience last night. I was led to your dealership through the TruCar portal. My daughter and I came in to purchase a CX5 Grand Touring model. This was after a series of texts that were exchanged between myself and Megan Nuttleman. After clarifying the vehicle we were looking for, Megan provided a very competitive cash price quote on the car of $29,130. I asked if the price would apply if my daughter chose the 0% financing offered by Mazda. She replied back that there would be a different price. And responded with a new price of $30,630. And added that we may qualify for additional discounts like loyalty or military. I replied that my daughter was a current Mazda owner. Megan replied that we qualified for an additional $750 loyalty discount, and the new price would be $29,880 before DMV and Fees. Later that afternoon, I replied that we were coming in to see the car. Once we arrived, Megan was apparently ending her day and handed us off to Dylan. He arranged for us to drive the vehicle, and upon our return, we indicated we were ready to buy the car. The challenge came when Dylan provided us with the pricing sheet. It did not reflect the quote we were provided. Initially, it was significantly higher, and after sharing the texts I exchanged with Megan, he went to see Omid. Dylan came back again, and the numbers still did not line up. Then Omid came to meet with us. He tried to justify the numbers, but they still did not match. My daughter and I took a break while Omid went to look at numbers again. He returned while we were outside and presented a final offer that was still $125 higher than the quote I received from Megan. At that point, I was pretty frustrated that my daughter had driven out from Clackamas and me from Tigard, and we were not able to conduct a straight forward business transaction. We choose to leave the dealership without making the purchase. I have used TruCar on two other occasions to purchase vehicles. In both instances, the experiences were flawless. I was very disappointed in how your team attempted to execute this transaction. And I was disappointed that my daughter's first "New Car" buying experience was so much like the stereotypical experience that dealerships have been trying to dispel for years. I hope this feedback is helpful in working with your team. More

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Stress free negotiations, with excellent care really show appreciation to their customers. Car was in great condition just as it appeared on their website. Definitely earned my business moving forward, highl appreciation to their customers. Car was in great condition just as it appeared on their website. Definitely earned my business moving forward, highly recommend buying from here. More

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Paul our salesman was personable, supportive and a great sense of humor. The finance department completely bent over backward to get us exactly what we wanted. We love our and we will definitely recommend a sense of humor. The finance department completely bent over backward to get us exactly what we wanted. We love our and we will definitely recommend and be back. Thank you Royal Moore family. More

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I absolutely love working with Megan! She went above and beyond to answer all my questions and concerns. I will definitely be coming back for another future purchase! Thank you Megan! beyond to answer all my questions and concerns. I will definitely be coming back for another future purchase! Thank you Megan! More

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