"NEW CAR PURCHASE "
- Expresso black
I had an awesome experience from these guys. The old crew and the new crew. I have been with David McDavid since 2006 and will always be loyal to these guys. We may go about 10 rounds before one of us get knocked out :), but it's all love. At the end we both win they make the sale and I leave happy. They don't know but I'm about to get on someone nerve again. I'm just about ready for the RLX TECH
BLACK EXTERIOR AND EXPRESSO INTERIOR I have to have the big boy. I love you guys. See you soon family.:). We fight like family and make up at the end. I love my service with you guys.
"I got hosed."
Buyer Beware! Ownership and management have changed since the good old days with the original David McDavid crew. A few years ago I bought a used MDX and had a flawless experience. This time around, could not have been worse. Worst car and buying experience of my life.
I got totally hosed.
We bought a used MDX. On the test drive I noticed the car shook when braking, remote didn't unlock, and the paint needed touching up. They agreed to correct it is as long as I paid sticker price and closed on the car first. I got a call about a week later letting me know the car was ready. I come to take delivery and the touch up paint didn't match and the brakes had not been done. I wait a couple more days and the call again to let me know it's ready. This time the brakes were done and the paint looked ok sitting in the dark delivery bay. The remote still didn't work, but the salesman Kelvin said it was just the battery and they didn't have one. I told him I could take care of replacing the battery myself.
I get home and replace the battery. It's actually a broken button on the remote. I look at the paint it good lighting and it's still the wrong shade. Lastly, I get the car up around 80 MPH and it starts shaking. I call in and say I want to return the car and get my money back. They invited me to come in and work it out.
I get to the dealership and sit down with Oran (used car manager). He starts off by telling me they can't refund me my money because I financed the car. I told him I'll just pay the loan off. He then says he doesn't have authority to take a car back. So we call the general sales manager KJ on the phone. KJ answers the phone call with a F bomb. That should have been a clue right off the bat with the kind of business I was dealing. He proceeds to tell me they won't take the car back, but will take a look at fixing any issues with the car. I explained I had been through several failed attempts and had lost faith in them to get it right. Returning the car was the only way I was going to be happy, and it wouldn't cost them anything to do so. He then offers to give me just trade in value for it....really?! When I refuse that offer he starts getting upset that I'm bothering him at home.
I wait a couple weeks to decide what I'm going to do with a car that doesn't feel safe to drive. I decide to take them up on the offer to fix the car. I call and they agree to look at it, but that I'll be responsible for the costs to make it right. After reminding them of what they had agreed to before, they agreed to look at it. Upon inspection and a test drive they told me the tires were subpar/bad. However, they wouldn't do anything to fix them. They also refused to give me a working remote.
"Professional, knowledable, kind."
From the first contacts with staff through the financing process; I feel we were treated with patience & respect. We had many questions & some apprehension in general. It was a difficult decision to trade our used 2013 Ford Edge for 2012 RAV4; had to "downsize". The 2012 RAV4 is like new, lower mileage, has five new tires, leather, Limited edition; obviously well cared for car / "Toyota".
Mr.Adam Binford spent much time explaining details about available options. He followed through with Carfax, KBB, and other information he had READILY AVAILABLE. I was shopping, comparing other RAV4s. Binford had information I needed. Saved me a trip to Killeen or other places.
Mr. Oran Adams answered questions for my husband with patience as did Mr. Myron Dixon regarding pricing and financing. The saved us some extra steps & time. Dorian Bass helped wrap up the paper work in the end. It seems they worked like a team. Everyone pulled together. We are in our senior citizens age with many experiences in car buying & trading over the years for self & family.
I believe we were treated with best honest efforts. Great experience overall. Even got a follow up call after the purchase. Well done guys! Thank you all. I may have left couple names out because of brief encounters during out visit; no less important to the process.
"Purchased used Acura MDX from Ted Boyd "
Great buying experience, we purchased over the phone from Shreveport Louisiana and Ted delivered the car to us at our home. We would definitely recommend the dealership and those we worked with.