Orlando Pasasin
Orlando Pasasin at Beck & Masten Buick GMC South

Orlando Pasasin | Page 4

New Car Sales Manager

Beck & Masten Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

4.6
75 Reviews
4.6

75 Reviews

Write a Review

75 Reviews of Orlando Pasasin

April 25, 2022

Dealership Rating
Employee Rating

I had some misunderstandings in the beginning. Went the following day for clarification and for my contract to be updated. GM Orlando and our salesperson Rafael where more than helpful and underst More

by Bellerose
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rafael Benavides

Apr 27, 2022

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2022

Dealership Rating
Employee Rating

The attitude put on display give you that family feeling. I do wish they sales team were a littl more knowledgeable with Denali 2500. Learned a lot from the service guy when I brought it in for work. More

by pfuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli

Apr 19, 2022

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 16, 2022

Dealership Rating
Employee Rating

Bad asisten never go back Waze too much of my time Really bad experience Yes you want to know More

by Jesus.lopez
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 22, 2022

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2022

Dealership Rating
Employee Rating

Ena and Orlando were absolutely amazing! They were incredibly thorough, and made sure we were happy with our purchase. Unfortunately our finance rep did not provide the same customer service More

by NORAAGUERRA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Frany Zepeda

Mar 17, 2022

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2022

Dealership Rating
Employee Rating

3rd time this dealership made my truck shopping experience happy! See Ada if would like to experience the same. More

by Oleg
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin

Mar 01, 2022

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Dealership Rating
Employee Rating

Our salesman Willie always makes our experience fun and easy. The staff is very friendly and helpful. When we had an issue with our previous vehicle, the service department was super friendly especially Ga More

by TELLOLIV500
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Hill was our salesman

Feb 25, 2022

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2022

Dealership Rating
Employee Rating

I was taken care of from start to finish. Was not rushed or pressured. Definitely would recommend. More

by LATHON72708
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben

Feb 24, 2022

Beck & Masten Buick GMC South responded

Thank you for the excellent review! It is great to know that our team here at Beck & Masten Buick GMC South was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2022

Dealership Rating
Employee Rating

Very pleased with the whole process, very professional, an experience I will not soon forget. More

by EDWARDAMOLINAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toby Ohnesorge

Jan 31, 2022

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 23, 2022

Dealership Rating
Employee Rating

Jenny is a very nices lady I’ve ever met. Very helpful. Ima come again. More

by derylrolle
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toby Ohnesorge, Ada Pasasin, Anthony Morelli, Rafael Benavides , Jason Beck, Jorge Gomez, Frank Nolden, Reed Vyrostec, Jenny

Jan 25, 2022

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 18, 2022

Dealership Rating
Employee Rating

I Purchased a 2022 Yukon XL Denali. Will Hill the sales person did a good job. The sales manager was an arrogant non-customer service individual. That is the nicest words for the guy. I Would not buy anoth More

by WENDJAM
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 11, 2022

Beck & Masten Buick GMC South responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Feb 15, 2022

WENDJAM responded

Don’t try to put this on me like the vehicle purchasing process is stressful. I am 66 years old and have purchased many vehicles in my lifetime. If you want to do something then reimburse me for the $600 that I spent to have the vehicle detailed (washed ,waxed, detailed in the inside with the interior treated) like I expected the vehicle to be when I spend $80k for a new vehicle. I am a man of my word and I told the salesman that I was going to purchase the vehicle. That is the only reason that I did not walk away from the purchase. Horrible experience dealing with B&M from a customer service perspective Don’t put it off on me, take responsibility for the bad process.

...
4
...

Dealership Inventory (493 Vehicles)

used 2019 Ford F-150 car, priced at $26,798
2019 Ford F-150
used
Ingot Silver Metallic exterior
Automatic
Four-wheel Drive
used 2022 Cadillac Escalade car, priced at $77,590
2022 Cadillac Escalade
used
Black Raven exterior
Automatic
Four-wheel Drive
used 2019 Buick Encore car, priced at $17,798
2019 Buick Encore
used
Coppertino Metallic exterior
Automatic
Front-wheel Drive
used 2022 Ford F-150 car, priced at $47,398
2022 Ford F-150
used
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
new 2024 GMC Terrain car, priced at $34,144
2024 GMC Terrain
new
White exterior
Automatic
All-wheel Drive
used 2022 Ford F-250 car, priced at $70,674
2022 Ford F-250
used
Star White exterior
Automatic
Four-wheel Drive