Orlando Sanchez | Page 13

Midway Chevrolet responded

We sincerely regret the stress and frustration this situation has caused you and your family. Ensuring our customers have a smooth experience is a top priority, and we are actively working to resolve this matter for you. We do want to clarify some of the items you mentioned to be sure we are on the same page. The loan for the original vehicle, the 2019 F-150, is being processed for reversal by GM Financial. We are unfortunately on their time table but the process is nearing completion and will keep you updated when it’s resolved which should be by next week. Once finalized, the loan will no longer reflect on your credit. We have shared several times that you will not be responsible for any payments on this vehicle and you did confirm with us that no payment has been made. We are concerned you also mention that we haven’t shared any information regarding the request but had sent via email all of the communications with GM Financial detailing the status for clarity. We do appreciate your patience and understanding as we work through this. If you have any further questions or concerns, please don’t hesitate to contact Diane Soza, our Director of Customer Relationship Services, at 855-971-8351.

Midway Chevrolet responded

Thanks for the feedback, Cody! We're glad you found our vehicle selection and pricing competitive. It's great to hear that Orlando provided you with the support you needed during your purchase. We appreciate your review and hope to see you again soon!

Midway Chevrolet responded

We understand how frustrating additional fees can be, and we appreciate your patience as we worked to honor the internet price. We are committed to providing transparent and fair pricing, and we will take your feedback into consideration to ensure a better experience moving forward. If you have any further concerns or need assistance, please don't hesitate to contact Diane Soza, Director of Customer Relationship Services, at 855-971-8351.

Midway Chevrolet responded

We're thrilled to hear that Xavier provided you with excellent service and helped you find the perfect car. We truly appreciate your recommendation and look forward to assisting your friends and family in the future!

Midway Chevrolet responded

We're so excited for you and thrilled to have been part of your first purchase of the 2025 Colorado Chevrolet. It's wonderful to hear how happy you are with your new vehicle! If you need anything in the future, don't hesitate to reach out. Enjoy your new ride!

Midway Chevrolet responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we appreciate your kind words about our service and professionalism. Enjoy your new vehicle!

Midway Chevrolet responded

Thanks for the fantastic feedback, Eric! We’re thrilled to hear that Mariana provided you with excellent service and helped you find the perfect vehicle. Your satisfaction means a lot to us!

Midway Chevrolet responded

Thanks for the fantastic feedback! We're thrilled to hear that Orlando and Thaddeus provided you with excellent service. We look forward to welcoming you back whenever you're ready for your next Chevy!

Midway Chevrolet responded

Chris, we’re thrilled to hear you and your kids felt right at home during your visit! Our team strives to provide a comfortable and pressure-free experience. Thanks for sharing your positive experience—your kind words mean a lot to us! We look forward to welcoming you back soon.

Midway Chevrolet responded

We understand how frustrating it can be to experience ongoing issues with your vehicle and to feel like you're not getting clear answers. Addressing concerns like yours is a priority for us, and we want to ensure you receive the assistance you deserve. To discuss your situation in detail and explore a resolution, please contact our Service Manager, Jon Cady, at 602-760-3409.