"Bought a 2021 Chevy work truck on 11/21/20 - the truck..."
Bought a 2021 Chevy work truck on 11/21/20 - the truck had 140 miles on it - two days later it broke down with major computer issues.
HERE IS THE TRUCK INFO: LISTED AS NEW ON THEIR WEBSITE: SILVERADO 1500 WT TRUCK
VIN: 1GCPYAEH8MZ116267Stock: MZ116267
The customer service was horrible after the truck broke. Instead of them taking the lead and getting the vehicle towed, my husband had to sit on the MY Chevy app to try and get it towed. The APP did not work and after two hours of trying to get it towed he called back to the dealer and finally had them set everything up. The truck went into the service department. After 2 days of no phone calls, he called the service department who informed us that the computer was bad! The computer went bad on a brand new 2021 Silverado with 220 miles on it. At this point we did not feel comfortable buying this truck. I went into the dealership on Tuesday 11/24 to get a refund for the vehicle or substitute for a like vehicle. They were unwilling to make a deal on a substitute vehicle so we asked if they were willing to order the same vehicle at the same price - we were told to wait until the day after Thanksgiving for an answer. At this point the truck was titled under our names and we had yet to receive a refund. The truck was already listed back on their website as new truck when technically it was still our truck. We called GM Corporate Customer Service to file a complaint. The GM corporate service guy looked up the VIN number and said that truck was previously at Freeway Chevrolet with wiring issues. After some more research we think they sold us a used truck as new and also sold us a vehicle with known issues without disclosing the issues. We went the day after Thanksgiving to get a refund - we no longer wanted to do business with Midway. We received our refund without undoing any of the paperwork that we'd previously signed. We think the dealership can get around this because they use a third party title service. Basically they shred or tear up the title paperwork before it goes through and then they sell the vehicle as new again. After two weeks of waiting for an answer from GM corporate my husband just received their response. GM corporate basically said they cant do anything about it and it is an issue with the dealership. BUYER BEWARE. MIDWAY CHEVY does some shady business practices. Silver lining: We did get a refund for the truck and we went out and spent more money buying a reliable Toyota Tundra in lieu of a 2021 Silverado that broke with 220 miles on it. I would give MIDWAY CHEVY zero stars if it was an option. We don't want this to happen to any other consumers who are willing to spend $40,000 on a new vehicle from MIDWAY Chevrolet. We will be filing complaints with the BBB, Attorney General, GM Corporate, Midway Customer Service Manager, Midway Sales Manager, Midway General Manager, and the Managing partner of Midway Chevrolet.
"A long day! "
Our salesman was excellent. Bannon was helpful, patient and very nice. We had a bit of haggling but at the end we got a nice truck. But we were there a long time..
"Disappointed by Midway Chevrolet"
I leased a 2019 Chevy Equinox on Sat Feb 23 with the PROMISE of a few things. I was PROMISED a sunroof, leather seats and blackout rims. I was returning my 2017 Chevy Equinox that was in MINT condition with sunroof, leather seats and blackout rims. I didn't need to purchase this 2019 vehicle but my lease was close to being up... I thought.. Let me go see what Chevy Midway has to offer.. Well they treated me very nicely... plenty of gentlemen helping me... ALL of them and when I say ALL of them.. I mean the Sales Manager who came to sit with me and PROMISED me for this price, this much down they could give me what I wanted. All week I was in communication with Cesar who was my sales men, who I can honestly say.. he was doing his job and selling me the car.. On Feb 28th Diana from Customer Service called, told me my financing company and READ back outloud what was OWED to me.. which were ALL 3 TIMES...she said.. I will get someone to call you to get that scheduled. Today March 1st... I called Cesar and told him I hadn't heard from anyone, he said he would have a service manager called me... Let me just wrap it up... They were willing to give me leather seats and blackout tires.. NOT acceptable. I already had that in my 2017 Chevy.. I said.. I will there in 20 mins. I went back, they refunded my money and gave me my Chevy back. Moral of the story...
If you can't deliver on your PROMISE Midway Chevy... DON'T PROMISE.
One disappointed customer,
"Finally a honest car salesman!"
This guy really knows the system and he doesn't like to beat around the bush. He understands how the numbers work and calculates interest rates and stuff in his head. Wish he was in finance cuz they aren't even as fast as he is. He knew which bank my niece had the best chance with before we even sent in the app. Will purchase from this guy again.
were very happy with this experience Lamar he was helpful and easy to work with him, I am very happy with midway chevrolet crew they did a very good job helping me on my new silverado thank you.
Other Employees Tagged:
"Just one unnecessary annoyance......"
Just completed my 5th vehicle purchase at Midway. However, 1st time 99% of negotiation conducted via email and texting.......so much more time efficient. Courteous staff. Upon arrival at dealership next morning (Saturday), was informed that the vehicle was listed as in inventory but wasn't in the dealer's possession....yet. Agreement was made to purchase the vehicle at agreed upon price and that the vehicle would be at the dealership probably Monday......most likely Tuesday. A deposit was taken via credit card charge, with the understanding that the charge would be reversed at the time of sale and receipt of funds via cashier's check.
Vehicle was picked up Wednesday evening, however, we we're told that the finance dept. would have to process the paperwork and that the credit card charge would likely not be reversed until the following Monday. This feels like an unnecessary delay tactic. Midway can do better.