Orlando Santiago | Page 7

Excelente atencion y servicio de parte de todo el personal y en especial del Sr. Orlando Santiago personal y en especial del Sr. Orlando Santiago More

by cg7847383 Verified Customer Verified Customer

Report | Print

Orlando in Service was great. I'm very thankful. 15 word minimum so...God bless you all. I'm very thankful. 15 word minimum so...God bless you all. More

by jdward45 Verified Customer Verified Customer

Report | Print

My service advisor, Orlando, from Toyota of Tampa Bay on Fletcher Ave was absolutely SUPERB! He was very honest, understanding and sympathizing with my needs. I just loved my experience today all because of Fletcher Ave was absolutely SUPERB! He was very honest, understanding and sympathizing with my needs. I just loved my experience today all because of Orlando! I WILL BE BACK!!! More

Report | Print

The attention from Orlando and the Toyota workers was magnificent good service provided by workers magnificent good service provided by workers More

by PIRILOCO86 Verified Customer Verified Customer

Report | Print

Very good attention, kindness and speed at work in addition to excellent service, grateful to the person who took care of me addition to excellent service, grateful to the person who took care of me More

by JAVIERMICHEL307 Verified Customer Verified Customer

Report | Print

i have a appointment for 2 30 pm oil change sitting waiting haven't even touch the vehicle 5 pm what the purpose of making appointment ? very disappointed sucks waiting haven't even touch the vehicle 5 pm what the purpose of making appointment ? very disappointed sucks More

by YASKISSOON Verified Customer Verified Customer

Report | Print

Everything was ok, Orlando nice, he is responsable and the dealer is good too and fast the dealer is good too and fast More

by labelette0216 Verified Customer Verified Customer

Report | Print

This is our first service at Toyota of Tampa Bay. We lived in Land O Lakes so we normally go to Wesley Chapel Toyota but now live in Carrollwood so your place is more convenient. Unfortunately, we w We lived in Land O Lakes so we normally go to Wesley Chapel Toyota but now live in Carrollwood so your place is more convenient. Unfortunately, we wont be back. The video that we were sent from the tech advised that we needed an alignment "to correct the pulling", even thought we just had one done at our last service and Orlando confirmed that the computer shows it. There is NO pulling! The tech also advised that we need front breaks at our next service, but the paperwork report we were given shows all breaks are in the GREEN zone and the car has only 39K miles on it. There were several other things that the video stated we needed as well, all adding up to around $2,500!!!!!!! When we dropped the car off, I was given paperwork to sign with the charges. It did not show the $49.99 oil change after 1pm which is the reason I scheduled the oil change in the first place. My appointment was at 1pm. Orlando said he wasn't aware of that special. I requested that he write my total on the paperwork that I signed at drop off but when I came to pick the car up, the bill was much higher even though I didn't authorize and additional services. When reviewing the itemized bill, there was around $25 in add on charges. I asked Orlando what they were and he said its for towels. We have absolutely no confidence in the trustworthiness of this dealership. I addressed all of this with Orlando and he stated it would be addressed as it should not have happened. Hopefully he brought it to managements attention to prevent another customer from experiencing what we did. Again, we will not be back! More

by RNRDombrowski Verified Customer Verified Customer

Report | Print

Outstanding from start to finish. Mr. Santiago is a true professional; he kept me informed throughout the process. Walked me out to my car and made sure everything was up to par. Tru Mr. Santiago is a true professional; he kept me informed throughout the process. Walked me out to my car and made sure everything was up to par. Truly a much better and different experience than the previous Saturday...a complete 180 degree difference. More

by Bless4sure Verified Customer Verified Customer

Report | Print

I went in there with an appointment at 11 AM to get my tint done for my brand new 2025 Toyota Camry. They said they should be done before 1pm then 1:30pm comes rolling around and I wonder what’s taking th tint done for my brand new 2025 Toyota Camry. They said they should be done before 1pm then 1:30pm comes rolling around and I wonder what’s taking them so long finally they come out around 1:37 to give me an update. They tell me that the car hasn’t even been started and there’s two cars ahead of mine because their general manager told them so they were making me wait there 3 1/2 hours before they even told me anything I was very sad and disappointed that they made me wait 3 1/2 hours before they ended up telling me anything so then I asked them again how much longer they tell me another three hours so I ended up having to wait 6 1/2 hours for a car tint that I had an appointment for I was super upset because not only that but the tint came out horribly. I have never seen such bad tint from Toyota themselves like you would think since you go to the dealership that come out good but it did not come out good at all whatsoever, I am super disappointed More

by DARIO ARENAS Verified Customer Verified Customer

Report | Print