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200 Reviews of Oscar Canales
July 27, 2026
This is a bad dealership. I scheduled a appointment over the phone for 7:30 AM Saturday morning. When I got there they did not have my appointment in the system. I asked for 3 I scheduled a appointment over the phone for 7:30 AM Saturday morning. When I got there they did not have my appointment in the system. I asked for 3 specific services. It took 2 hours for them to complete their inspection and the services were not started at all. I just wanted my 3 services, not an inspection! In the inspection, they suggested a service that was not applicable for my engine which I did not know at the time and cost me $300. In general, it seemed like a desperate grab for more money. They also found a leak but never suggested any services so I walked away without getting that fixed. They rotated my tires and charged me for it without my consent and then when I drove away my tire pressure light came on and it as not on before. Overall, services too over 5 hours. I was severely overcharged as it is a dealership. And I am never coming back. More
by angelamarymeyer
Verified Customer
July 23, 2026
Oscar provides great service on behalf of Koons, and I would not choose another advisor. He keeps me updated on the progress of my vehicle and always provides solid advice on proposed repairs. He is suc would not choose another advisor. He keeps me updated on the progress of my vehicle and always provides solid advice on proposed repairs. He is such an asset to the company. More
by maspolidoro
July 22, 2026
Oscar and the team at Koons made this service experience extremely easy. We’re getting ready to sell our car and move overseas, and my interactions with them put me at ease right away - even in the midst of extremely easy. We’re getting ready to sell our car and move overseas, and my interactions with them put me at ease right away - even in the midst of all my worry about everything going on! More
by shannaridenour
July 22, 2026
Straight forward scheduling. Drop off easy and they were ready to do the work. Done on time and easy pickup. Staff great. Drop off easy and they were ready to do the work. Done on time and easy pickup. Staff great. More
by jrdevoll
Other Employees Tagged: Warren Jacobs
July 20, 2026
I received good care at Koons Service Department. Oscar Canales gave me an accurate explanation of what was needed to pass inspection and complete maintenance, He could have asked if I needed that t Oscar Canales gave me an accurate explanation of what was needed to pass inspection and complete maintenance, He could have asked if I needed that to split costs with later maintenance or if I had issues with the costs. He did not. When I came to pay and pick up my car, I saw it outside. He did not seem to hear me and handed to keys to a driver who then discovered it where I said it was. More
by jackie.afram
July 15, 2026
We have always had a very positive outcome whenever we take one of our cars into Koons Arlington Toyoata to have it serviced. Today was the best one I ever had as they expertly addressed the issue we wer take one of our cars into Koons Arlington Toyoata to have it serviced. Today was the best one I ever had as they expertly addressed the issue we were experiencing and did it in less than an hour. Kudos! More
by Steve
Other Employees Tagged: Adriana Romero, Moogie Purevdorj
July 14, 2026
I purchased my 2025 RAV4 Hybrid at Koons Arlington Toyota and have been quite satisfied with the purchase and service received. Oscar Canales is straightforward in explaining and arranging service, keeping and have been quite satisfied with the purchase and service received. Oscar Canales is straightforward in explaining and arranging service, keeping me well informed. More
by genemc2
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