Oscar Johnson | Page 114

Although the current situation was not ideal, I still received the same great service as always. Please keep up the great work and be safe. received the same great service as always. Please keep up the great work and be safe. More

by jndlt1 Verified Customer Verified Customer

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Service Always great service!! Reed and Oscar give great customer service!! They took really good care of me and my car! The Frisbie's have been customers of Always great service!! Reed and Oscar give great customer service!! They took really good care of me and my car! The Frisbie's have been customers of this dealership for many years. More

by lcfrisbie73 Verified Customer Verified Customer

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Overall it’s a good experience.i will be coming back.everyone was friendly and made me feel like my business mattered to them.that by itself is hard to find back.everyone was friendly and made me feel like my business mattered to them.that by itself is hard to find More

by Mickey8571 Verified Customer Verified Customer

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I have always had great experience when I go to this dealership but my last experience was not good at all maybe it was the new faces but was not happy. dealership but my last experience was not good at all maybe it was the new faces but was not happy. More

by sojie33 Verified Customer Verified Customer

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I did not have to wait very long and the guy who helped me was very professional. And he made me laugh. He made sure I got the service I needed. me was very professional. And he made me laugh. He made sure I got the service I needed. More

by JRW251 Verified Customer Verified Customer

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Overall experience was great! Only dilemma was that I didn’t have an appointment, and was there 3 hrs for 1 tire swap. But, Jim Ellis Toyota is where I’ll go for all of my Toyota Care needs didn’t have an appointment, and was there 3 hrs for 1 tire swap. But, Jim Ellis Toyota is where I’ll go for all of my Toyota Care needs More

by Ms. Currie Verified Customer Verified Customer

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The waiting time is insane! I made an appointment for Friday 6th at 10:20 am, when I got there one of the employees told me that the waiting time for the people with appointments I made an appointment for Friday 6th at 10:20 am, when I got there one of the employees told me that the waiting time for the people with appointments was 1 hr to 1:30 hr which sounds crazy, why even make an appointment if it's going to take that long!? She said that it was a 4 hr wait for those without appointment! Anyway, since I was already there and had nobody to pick me up I stayed in the lounge and waited for my car. It was a 5,000 miles maintenance (just tire rotation, no oil change) and it took them almost 2 hrs! They need to come up with a better scheduling process or at least let the customer now ahead of time how long it's going to take so we can make arrangements and not waste time sitting around. Other than the ridiculous waiting time, all employees were helpful. More

by pmah Verified Customer Verified Customer

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Oscar, Kayla, and Raymond all contributed to an excellent customer service experience. Oscar and Kayla made sure I understood the services needed and helped me make intelligent choices about scheduling them customer service experience. Oscar and Kayla made sure I understood the services needed and helped me make intelligent choices about scheduling them. They worked with my budget and made sure I was comfortable with the final choices. Raymond took time to speak with me when I picked up my car and made sure my experience was satisfactory. They all epitomize excellent customer service and satisfaction. I really appreciate the time and effort they all took with me. More

by SARAHSIKES2772 Verified Customer Verified Customer

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Jim Ellis Toyota of McDonough excellence We have been die hard Toyota customers for years. We are now Jim Ellis Toyota of McDonough die hard fans. From the purchase to service they have bee We have been die hard Toyota customers for years. We are now Jim Ellis Toyota of McDonough die hard fans. From the purchase to service they have been easy to work with and are indeed second to none. Special thanks to John and Susan. We recommend all car buyers to visit Jim Ellis Toyota of McDonough. More

by allen.hejazinia Verified Customer Verified Customer

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Took my 2020 Rav 4 in to get checked out after having trouble with it not starting. They told me it was busy and would take 2 hours, and it did. Found nothing wrong, said something must have been left on trouble with it not starting. They told me it was busy and would take 2 hours, and it did. Found nothing wrong, said something must have been left on to run the battery down. Thought everything shut off after so many minutes to prevent this from happening. Oh well, if it happens again, it will be going back. Oscar was very nice to work with. More

by karenholloway084 Verified Customer Verified Customer

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