Oscar Johnson | Page 115

Jim Ellis Service Always a good experience when I receive a service from Jim Ellis Toyota. Continue the good work in keeping my 2005 Tacoma running!! Also, thanks to O Always a good experience when I receive a service from Jim Ellis Toyota. Continue the good work in keeping my 2005 Tacoma running!! Also, thanks to Oscar Johnson for his assistance and expertise!! More

by hawk86q Verified Customer Verified Customer

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So far the customer service in the service Department was great. Hats off to Oscar he was very professional and courteous. He was so Awesome. great. Hats off to Oscar he was very professional and courteous. He was so Awesome. More

by ethelmae63.es@gmail.com Verified Customer Verified Customer

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The Service Department staff was friendly but no directions Upon arrival there are no directions on where to go or pull in, after standing in line to be checked in they said I didn't have an appointment and it Upon arrival there are no directions on where to go or pull in, after standing in line to be checked in they said I didn't have an appointment and it would take a while, I informed them that Toyota made the appointment for me through the recall program. Oscar was friendly and funny and absolutely no problems with him. After a couple of hours, they emailed/texted additional services to approve. They came up with nearly $900 worth of charges for services not really needed. Said the battery BARELY cranked the car, I've noticed zero problems with this. The wiper does need replacing but not for the price they wanted, over $500 worth of a brake job on front and back, again no problems there either. I declined all services., changed out my own wipers for much less and higher end wipers. I will keep and eye on my battery, I'll get the brakes serviced elsewhere for also much less as the back AND front are not in need. More

by SANDYWALKER71 Verified Customer Verified Customer

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Everybody was very nice and helpful. Dana remembered helping me before at 5,000 miles. The wait was much shorter this time at 10,000 miles and more was done. helping me before at 5,000 miles. The wait was much shorter this time at 10,000 miles and more was done. More

by bishopdan761 Verified Customer Verified Customer

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Good experience! The staff was very professional. The dealer ship is very clean and organized. I love that you get a complimentary car wash. I will be taking my car back in the future. dealer ship is very clean and organized. I love that you get a complimentary car wash. I will be taking my car back in the future. More

by hiramw6 Verified Customer Verified Customer

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I Have been coming to Toyota McDonough since 2016 and I must say Oscar is the absolute best in the service department..Thank you so much for your wonderful, pleasant, and helpful customer service.. I won’t must say Oscar is the absolute best in the service department..Thank you so much for your wonderful, pleasant, and helpful customer service.. I won’t go in detail with past experiences but I will say Oscar was such a relief.. More

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The tech that assisted me was knowledgable and did a great job. He informed me of the products and services and was honest about costs I might incur. He also gave me information about specials. great job. He informed me of the products and services and was honest about costs I might incur. He also gave me information about specials. More

by meaganpearson75 Verified Customer Verified Customer

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I was greeted warmly by the staff. Customer service was fantastic, and the guy who did my paperwork Oscar Johnson was very courteous and knowledgeable. I would recommend Jim Ellis to my friends and family fantastic, and the guy who did my paperwork Oscar Johnson was very courteous and knowledgeable. I would recommend Jim Ellis to my friends and family More

by ngarcon Verified Customer Verified Customer

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Oscar was very polite and funny and didn’t push me to get anything I didn’t want like the Stonecrest Toyota. Reid was also very polite and very upbeat in welcoming me. anything I didn’t want like the Stonecrest Toyota. Reid was also very polite and very upbeat in welcoming me. More

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Oil Change/Tire Rotation DAY Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comf Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comfortable waiting environment . The employees [that I had the opportunity to interact with] were friendly and professional and that is highly appreciated. More

by Hersel Gunn Verified Customer Verified Customer

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