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Oscar Johnson
Oscar Johnson | Page 119
Service Advisor
Jim Ellis Toyota of McDonough
144 Hwy 81 W
McDonough, GA 30253
1,203 Reviews
Dealership Experience
7 yrs, 2 mos
Industry Experience
23 yrs, 1 mo
1203 Reviews of Oscar Johnson
October 07, 2019
Service dept. was very slow processing in car in the morning. Arrived for my appt 7:20am. At least 20 plus cars in front of me. I was processed in after 8am. dept. was very slow processing in car in the morning. Arrived for my appt 7:20am. At least 20 plus cars in front of me. I was processed in after 8am. My car was ready at 9:40 am. Or at least when they told me it was ready. I believe I saw the service person complete it at least 15 minutes before that. My previous dealer in Bradenton Fl. Was must more efficient More
by Dan
Verified Customer
October 03, 2019
Did it happen that fast?? The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! More
by ROSS.XE30
Other Employees Tagged: Michael Green , Amanda Cambron, William Mason, Paul Tolbert
October 03, 2019
Wonderful experience! Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me wh Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me whenever I come in for service. The wait time was very good also. Thank You Oscar!! More
by JAF301970
October 02, 2019
Pitiful Service Department I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to now, we have had to take my 2018 4Runner in for the same problem 6 times. It all started when the tire pressure sensor light came on. My mechanic husband checks the pressure and one tire was low but the other tires were at 40 psi. The door panel clearly states 35 psi. When I asked the service manager why they overfill the tires with Nitrogen, I was told to accommodate for temperature changes. I could've sworn nitrogen was supposed to be more stable than air, thus not fluctuating as much as air, especially in August. As it turned out, I had a nail in my tire. They took 4 HOURS to patch the tire and put it back on. That is with a 7 AM appointment by the way. As I get on down the road, I notice that at around 60-64 MPH, my steering wheel begins to shake. After several attempts to reach a service manager with no response, I finally made another appointment. The problem still wasn't fixed. After several more attempts, I finally reached Julio who had me bring the car in and rode along for a test drive to see what the problem was. That was fine and dandy. They did a road force balance on the tire that was patched and the problem was solved! Until a week later when the tire pressure light came back on. I made yet another appointment, dropped the vehicle off. When I returned, I was told that there was yet another nail in the same tire as before. They would patch it and order a new tire under the Road Hazard coverage we purchased. So I had to bring it back again. The new tire is on. At this point I was told that the truck would need an alignment and until I had an alignment it would shake in the steering wheel. Bull. I continue to have vibration in the steering wheel despite 6 visits to the dealer, two in which I dropped the truck off and left in a loaner car, and a new tire. The service department is a scam and simply wants to sell services that aren't needed. My truck does not in fact need an alignment but rather it needs to be properly balanced. They consistently overfill the tires which causes accelerated tread wear so you'll purchased overpriced tires from them. During one of my many waits at Jim Ellis Mcdonough, we overheard another service manager assistant trying to scam another young lady out of an $800 service plus new tires. She was about to go for it but my husband spoke up and she ended up saving a lot of money. I will NOT be taking my vehicle back to Jim Ellis McDonough as we plan to take it to another dealership with better customer service. I will add that the service manager assistants were decent to work with but their service department makes their jobs difficult as they have to put up with frustrated customers like us. It'd probably help if the service techs actually stayed in the back and did some work instead of coming up to the customer lounge emptying the snack basket and taking bottles of water. More
by jridgeway116@gmail.com
Other Employees Tagged: Raymond Persaud , Winston Jack, Noah Peacock, Julio
September 27, 2019
Great Associate He told me how long it will take up front and I appreciate that. It was a great experience. I love these guys. The price was right too He told me how long it will take up front and I appreciate that. It was a great experience. I love these guys. The price was right too More
by Djbrothero
September 18, 2019
The Jim Ellis crew is awesome!! This dealership is the best ! I highly recommend them. The people here are awesome! They are like one big family. All I have to say is GO TEAM JIM ELL This dealership is the best ! I highly recommend them. The people here are awesome! They are like one big family. All I have to say is GO TEAM JIM ELLIS!!!!! More
by cambronamanda
Other Employees Tagged: Raymond Persaud, Reid Millikan , Amanda Cambron, Winston Jack, Noah Peacock, Paul Tolbert
September 17, 2019
STAFF IN SERVICE DEPT BEST SERVICE DEPT....BAR NONE. REID MILLIKAN SHOULD EITHER BE PROMOTED OR GIVEN A RAISE. HE'S KIND AND FUNNY, AND ALWAYS EXPLAINS AND SHOWS ME THING BEST SERVICE DEPT....BAR NONE. REID MILLIKAN SHOULD EITHER BE PROMOTED OR GIVEN A RAISE. HE'S KIND AND FUNNY, AND ALWAYS EXPLAINS AND SHOWS ME THINGS ABOUT MY CAR THAT I DON'T UNDERSTAND. ALWAYS PATIENT. HE NEVER WASTE YOUR TIME. IF IT TAKES A COUPLE OF MINUTES AND HE CAN FIX IT HE DOES. MOST IMPORTANT HE LISTENS TO ME. HEARS ME OUT COMPLETELY EVEN IF I'M NOT FAMILIAR WITH THE TERMINOLOGY. More
by mmajone1
Other Employees Tagged: Raymond Persaud, Reid Millikan , William Mason
September 16, 2019
Awesome Service Oscar Johnson was awesome! Very professional and informative. Was upfront about the wait times and actually got me out of the dealership before the ex Oscar Johnson was awesome! Very professional and informative. Was upfront about the wait times and actually got me out of the dealership before the expected time. More
by thjones0
Other Employees Tagged: Winston Jack
September 16, 2019
Awesome service The best Toyota I’ve ever been to! Everyone was friendly and professional. The service was fast and the waiting room was clean and comfortable The best Toyota I’ve ever been to! Everyone was friendly and professional. The service was fast and the waiting room was clean and comfortable More
by kitarajackson
Other Employees Tagged: Raymond Persaud, Reid Millikan , Winston Jack, Noah Peacock, Paul Tolbert
September 16, 2019
EXCELLENT service and customer service! The service staff and management staff TOP OF THE LINE. Also, thankful to get my car washed Thank you again service and customer service! The service staff and management staff TOP OF THE LINE. Also, thankful to get my car washed Thank you again More
by linda.m.singletary
Other Employees Tagged: Raymond Persaud, Reid Millikan , Winston Jack, Noah Peacock, Paul Tolbert, African/French Service gentleman I can't recall his name
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