Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 48

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
836 Reviews
4.7

836 Reviews

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836 Reviews of Oscar Vizcarra

August 24, 2022

Dealership Rating
Employee Rating

I think the customer service at front desk the technician is good maybe most of them are excellent as well as the mechanic staff The shuttle service is poor the guys always complaining that they are on tops More

by MANUEL UNGARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2022

Toyota of Coconut Creek responded

Manuel, I am very sorry for our lack of communication, for not picking you up, and for any mix-ups here. Customer service is our priority, and it's disappointing that we fell short of our five-star standards. I will share this information with my team to help us improve moving forward. If you would like to further discuss your concerns with me, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

Sep 18, 2022

Toyota of Coconut Creek responded

Manuel, please come in and see me, I am off on Thursdays but any one of the Managers will be able to help you out if I am not in the office. Thank you, Norman Frantz- Service Manager

Sep 11, 2022

MANUEL UNGARO responded

Norman Fritz It is no only the not picking me up,, As I said quality control ( it is unexistent or maybe not effective) My point is ; That after you guys render the service my was given back to me with many missing issues; Let’s say my Toyota was supposed to get the battery service and change the terminals they didn’t The fluid let’s say the brake Tank never was filled How would I know they refilled the coolant or the power steering fluids? Did they check the tires and rotated them? I’m not sure now Please Mr Fritz I’d like to come to your office and see if They can render my auto a better service this time Thank you Txt me 954-531-5315 Manuel Ungaro

August 23, 2022

Dealership Rating
Employee Rating

Al Hendrixon Toyota in my opinion provided the best service in south Florida. the team at the service desk is extremely helpful and respectful, they always go the extra mile for the customers and put a More

by javierprado74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Chris Kulazidis, Andre Veiga

Aug 23, 2022

Toyota of Coconut Creek responded

Wow! What a great review. Thank you for choosing Al Hendrickson Toyota for your vehicle needs, and we look forward to your next service visit!

August 19, 2022

Dealership Rating
Employee Rating

Oscar Vizcarra is Fantastic! And so are teh mechanics and technicians. Thank you so much More

by rosemaryb9943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2022

Toyota of Coconut Creek responded

Thanks for sharing your appreciation of Oscar and the rest of the team! We hope to work with you again at Al Hendrickson Toyota!

August 15, 2022

Dealership Rating
Employee Rating

Thanks for your service and I appreciate your staff. My appointment was handled in a timely manner. Would recommend your facility to family and friends More

by DARLENEHINES28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Toyota of Coconut Creek responded

Darlene, thank you for the great review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

August 10, 2022

Dealership Rating
Employee Rating

Fast and efficient. Little confusing at first how does it work, completely ignored by Oscar. Tried to approach waited patiently to be called or maybe just told how it wo More

by HSAAVEDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

Aug 28, 2022

Toyota of Coconut Creek responded

While we are glad to hear that the team was able to get the job done, the rest of your feedback is disappointing to receive. We strive to deliver an attentive and professional service experience for our guests, and I apologize for the way you were treated during your visit. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or help fix things, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

August 06, 2022

Dealership Rating
Employee Rating

Good customer service. Explanation of work done. Thank you to the great staff that you have. More

by realtorcsw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Toyota of Coconut Creek responded

This is what we love to hear! Thanks for sharing your appreciation of the Al Hendrickson Toyota team!

August 03, 2022

Dealership Rating
Employee Rating

I brought my vehicle in to check up on a service and although they were a bit busy they took my car in right there and serviced it within 2 hours I was very happy with Oscar he was amazing getting that More

by justin.devlieger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Kulazidis

Aug 03, 2022

Toyota of Coconut Creek responded

Hi Justin - Thank you for sharing your great review of Oscar and the team! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota for your future services. Drive safely!

July 25, 2022

Dealership Rating
Employee Rating

Everything was as expected. Very pleased with dealership and service and people that I dealt with. All good Thanks More

by OJMN15718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 22, 2022

Dealership Rating
Employee Rating

The service advisor was knowledgeable and friendly. Shuttle service was great, and driver was friendly. Would use them again. More

by HLQUINTERO69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 18, 2022

Dealership Rating
Employee Rating

No words can describe how satisfied I am with this dealership. They always do the best to help me in my needs and always take an excellent care of my vehicles. More

by LILIASILVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2022

Toyota of Coconut Creek responded

Wow! Nothing makes us happier than a satisfied customer. Thank you so much for your stellar review, and please come back to Al Hendrickson Toyota anytime.

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