Otto Villalta

We reluctantly drove all the way from South Tampa to come to this dealer, and I’m so happy we did! We worked with Otto, and he was the nicest and most knowledgeable salesperson we’ve ever worked with. He was to this dealer, and I’m so happy we did! We worked with Otto, and he was the nicest and most knowledgeable salesperson we’ve ever worked with. He was efficient with the buying process and wanted to help us get in and out but never made us feel rushed or pressured at all. He was also very personable and easy to talk to and work with. Our family will absolutely be back here to work with Otto again in the future! Also, the management team made the process smooth, and we never felt like we were playing “games” when it came to numbers. Thanks for making our car buying experience easy and stress-free, Otto! More

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Great experience every time I have been there. Always meet all my needs and in a timely manner!! Always meet all my needs and in a timely manner!! More

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My experience with Kia from Port Ritchie New Port Richey was very exciting and rewarding my sales consultant Najib was wonderful. The sales people were wonderful. Everybody had a smile. Enjoyed my visit and was very exciting and rewarding my sales consultant Najib was wonderful. The sales people were wonderful. Everybody had a smile. Enjoyed my visit and bought a card. Thank you. More

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William Linder man is the best around ! Handled all of our service needs every time. Very happy! Handled all of our service needs every time. Very happy! More

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Everyone was very friendly. Very clean. They were very busy but people took the time to stop by and say hello Very clean. They were very busy but people took the time to stop by and say hello More

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Always courteous and friendly. There is a comfortable waiting area with refreshments available and they exceeded expectations with the timeline for service. Very happy about that. There is a comfortable waiting area with refreshments available and they exceeded expectations with the timeline for service. Very happy about that. More

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Auto, the salesman was a great person explains very well. And treat you with the most kindness respect. These people are here to really serve you the way you supposed to be served, thank you. And treat you with the most kindness respect. These people are here to really serve you the way you supposed to be served, thank you. More

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Best experience at a car dealership in over 40 years. Thank you Otto and Bill. Thank you Otto and Bill. More

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My father turned his 2022 Kia lease in early and Kia bought it. We had no way to get home so we asked the salesman to arrange transport for us back home. He said no one was available to do it because em bought it. We had no way to get home so we asked the salesman to arrange transport for us back home. He said no one was available to do it because employees had left early to prepare for the approaching hurricane. We had no choice but to hire an Uber to get back home. I returned a few days later to give them the spare key I found, and asked at that time to be reimbursed the $54 it cost us for an Uber home and produced the receipt. After checking with the manager, a salesperson explained they wouldn't reimburse the cost. I said I would leave a negative review about our experience. He said he would check again. He returned but with the same answer, saying because Kia bought the car we weren't eligible to be reimbursed. My father has had 3 or 4 Kia leases from this dealership and always paid on time. He's 91 on a limited income. He turned in the car with almost a full tank of gas which cost $60. I also returned the spare key at my own expense, about a 35 min. drive each way. The $54 Uber ride cost less than if they had to pay an employee to shuttle us home and return to the dealership, so we actually saved them money. Managers have the ability to make exceptions. Not only did this manager refuse to do so, he couldn't even be bothered to come out and speak with us in person, but remained in his cozy office and left it to his salesman to deal with. BTW, that's not the reason we were given when we first asked for a ride home. It was a manpower issue then. Rather than make a loyal, repeat customer (and a veteran) feel whole, Ken Ganley Kia chose to play it by the book and save themselves a measly $54. This shouldn't have been about rules but about proper customer service and treating a customer like a human. As if their support couldn't get any worse, a couple of weeks later, I called to speak with someone in their finance dept. After being on hold forever, I was eventually sent to voice jail and left a detailed message along with my name and number. Two business days passed with zero call back. I called again and told the receptionist I wanted a human and I eventually got one. I love having to do things twice because they don't respect customers enough to check their voicemail and return calls. I wonder how many others never got called back. They should immediately sack the sales manager and the person in charge of finance. Shameful. I sure hope Ken enjoys his $54. I'm sure he needs it. More

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Salesman Otto was fantastic. Truly one ☝️ f the best I’ve ever dealt with. F&I was not. Fortunately the office manager straightened out their numerous mistakes and failed promise Truly one ☝️ f the best I’ve ever dealt with. F&I was not. Fortunately the office manager straightened out their numerous mistakes and failed promises. Everyone has bad days (it should not have taken 6 days), and I hope that’s what it was. Process isn’t complete, but I have hope title/registration will go smoothly. More

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