Stokes Kia

By far, my experience with Stokes Kia was the worst experience I have ever had with a car dealership/repair shop. On 9/11, my car was vandalized and due to the damage done my insurance company recommen experience I have ever had with a car dealership/repair shop. On 9/11, my car was vandalized and due to the damage done my insurance company recommended that it was taken to a dealership for repair. It was towed to Stokes Kia and later that day Courtney in the service department called asking for some background info on the car. That was the last good experience I had with Courtney/Stokes Kia. The following four weeks it took for them to complete the work on the car were filled with me, my husband, and my car insurance company (both my adjuster and the internal car rental team) essentially stalking Courtney’s voicemail, leaving multiple messages, asking for an update. It would take days for us to get a callback with vague status updates. On 10/9, my husband won the lottery and actually got Courtney to pick up her phone, during this conversation she said that the car would be ready as early as the next day but no later than 10/15. My husband confirmed with Courtney that someone at Stokes Kia would call when the car was ready and Courtney said yes. On 10/13, I received a call from the car rental company saying that Stokes Kia called and terminated our rental on 10/11, stating that the car was done. I called Courtney and – shocker – left her a message, asking for the status on the car. She called back and left a message stating that it was done on 10/11, but that she wasn’t at work that day. At this point, we just wanted the car back and to be done with Courtney and Stokes Kia. We drove up there and Courtney basically was like this whole experience was awful and it’s not my fault that no one called you. She then proceeded to shuffle through papers trying to figure out how much to charge us and then when figuring out a total, looked to us for the confirmation on the total, like somehow it was our responsibility to know. After paying, she gave us the car keys and pointed us to our car. The car, after sitting outside for a month, was FILTHY, with dirt and leaves caked on it (because it was sitting under a “shedding” tree as Courtney told us). I guess assuming that they might run it through the car wash after having it for a month was too much to assume of them. Icing on the cake, because Courtney could not justify the length of time it took to fix the car and because no one called us on 10/11 when the car was ready, we are going to have to pay the car rental balance that my car insurance company won’t pick up, due to lack of a solid justification from the dealership as to why it took so long for them to fix it. My adjuster flat out told me that there was a week at the end of September that Courtney could not properly explain to them what exactly they were doing (or not doing) with the car. All in all, literally the worst experience ever. More

I'm extremely disappointed with my experience at Stokes Kia of Goose Creek. My vehicle 2025 Kia Sorento was in their service department for over a month. After two attempts, I was told it was a high-pressu Kia of Goose Creek. My vehicle 2025 Kia Sorento was in their service department for over a month. After two attempts, I was told it was a high-pressure fuel pump issue, but the problem persisted after picking it up. I had to take my car to a different dealership, where they fixed it on the first try. I also incurred significant costs, including towing and rental expenses for nearly 30 days. As someone with over 20 years in the dealership business, I found their service department to be completely incompetent. More

I was greeted warmly and taken to the lounge. I was 45 minutes early for my appointment with Justin Washington. The new showroom is beautiful! I was 45 minutes early for my appointment with Justin Washington. The new showroom is beautiful! More

Justin W. helped me find my dream car. 10/10 recommend Justin as your sales person! helped me find my dream car. 10/10 recommend Justin as your sales person! More

I’ve used Stokes Kia to service my Telluride for several years. The service department is great and they’ve always taken care of my car promptly. years. The service department is great and they’ve always taken care of my car promptly. More

Justin was an outstanding salesman. He listened and showed me exactly what I was looking for. I would highly recommend him! He listened and showed me exactly what I was looking for. I would highly recommend him! More

Bill is the perfect salesman. Thank you Stokes for hiring Bill! He made a very good impression on me and my family. Thank you Stokes for hiring Bill! He made a very good impression on me and my family. More

Didn’t Buy (Yet), But Treated Like Gold Although I didn’t end up purchasing a car (just yet!), I had to take a moment to highlight the amazing experience I had with Justin. From start to finish, he wa didn’t end up purchasing a car (just yet!), I had to take a moment to highlight the amazing experience I had with Justin. From start to finish, he was patient, kind, and incredibly thorough. He took the time to walk me through all my options, answered every question honestly, and never once made me feel rushed or pressured. The only reason I didn’t buy was because I realized I need a little more time to decide exactly what I want I’m being extra thoughtful about this purchase. But when I am ready, I know exactly where I’m going and who I’m asking for. If you want someone who truly listens and treats you like a person, not just a sale, go see Justin at Stokes Kia. You won’t regret it! More

Very friendly staff, very helpful and knowledgeable and quick processing. Would purchase another vehicle from Stokes Kia. quick processing. Would purchase another vehicle from Stokes Kia. More

I have been to many, many dealerships in my lifetime, but my overall experience with this Service Department has been the most negative ever. Everytime I pulled into the service bay, I had to get out of the my overall experience with this Service Department has been the most negative ever. Everytime I pulled into the service bay, I had to get out of the car and go inside to receive service. Instructions and expectations pertaining to the drop-off for warranty work was not adequately articulated. Thus I ended up leaving the car unexpectedly for several days. No courtesy vehicle service was available. I was told that Kia does not offer such a service. Overall communication with alleged service department professionals was a big bust!! 😔 More