Owen Long
Owen Long at W&L Subaru

Owen Long | Page 27

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
321 Reviews
4.8

321 Reviews

Write a Review

321 Reviews of Owen Long

August 25, 2023

Dealership Rating
Employee Rating

I will happily talk about how happy I am with service at W&L but I will not be told I must use so many words. This is not grade school and if you want my opinion don’t tell me this again! More

by Bermond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 28, 2023

W&L Subaru responded

Thank you for the feedback! We agree! Dealerrater shouldn't force you to enter a certain amount of words. We recommend reviewing on Google instead ... it's easier, simpler, and no length requirements! (plus, more people see Google reviews!)

August 21, 2023

Dealership Rating
Employee Rating

All of your people have been very efficient to work with. They know their jobs and they strive to make people happy@@ More

by agrammy12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 23, 2023

W&L Subaru responded

Thank you for the review!

August 18, 2023

Dealership Rating
Employee Rating

They were very pleasant and informative. I am Satisfied with how things were taken care of. More

by dbkratzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 18, 2023

W&L Subaru responded

Thanks for your review!

August 18, 2023

Dealership Rating
Employee Rating

My Impreza was fixed and it was completed when promised. This dealership is very good and very customer friendly. More

by etflaim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 18, 2023

W&L Subaru responded

Thank you!

August 17, 2023

Dealership Rating
Employee Rating

Looked just like when I bought it! ! Awesome job Would recommend to other Subaru iwners More

by aneiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 18, 2023

W&L Subaru responded

Thank you for the review!

August 17, 2023

Dealership Rating
Employee Rating

One day after receiving my service I received a coupon in mail for money off service. I called and W & L refused to accept couponds because of the way I paid for service... If that means soooo much to th More

by duffer137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

W&L Subaru responded

Thank you for the feedback. We are sorry for any confusion regarding the coupon.

Aug 18, 2023

W&L Subaru responded

Hi this is Rob at W&L Subaru. May I get your name and a description of the coupon so I can see if there is any way to help you with the issue you mentioned in your Dealerrater review. Thanks, and I look forward to helping you.

August 16, 2023

Dealership Rating
Employee Rating

Best customer service! Very professional and knowledgeable! I especially liked how they video to show what your car needs or doesn’t need. More

by frankdelorso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck , Devin

Aug 17, 2023

W&L Subaru responded

Thanks for reviewing your visit to our service department!

August 15, 2023

Dealership Rating
Employee Rating

W&L has not fixed my Jeep for over 13 weeks! Inspection was done, needed brakes a month later… Needed a thermostat, was told might be a year till I get one, “ just drive it”… I found one in 10 More

by boba3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roy Beck

Aug 15, 2023

W&L Subaru responded

Thank you for the feedback. We apologize for your experience. If there is anything else we can do for you, please give us a call at 570.473.3432. (please note: the service department does not see replies to these Dealerrater messages). Thanks again, and have a great day.

Aug 17, 2023

boba3 responded

So “anything else we can do” Like what? Why doesn’t the service department see this? They are the problem, how are you going to correct the issues if they do not know? Stop passing the buck.

Aug 17, 2023

boba3 responded

Oh I see canned reply…. And you pay for this dealer rater ? I can play all night

August 14, 2023

Dealership Rating
Employee Rating

Very good at communicating with me as the service was being done on the vehicle. Was nice at the time of the estimate as my teenage son was so upset. He was very happy to get his jeep back looking perfe More

by sboristaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 15, 2023

W&L Subaru responded

Thanks for the 5-star rating!

August 08, 2023

Dealership Rating
Employee Rating

Owen took the time to understand what i wanted to accomplish in my visit. He was very professional and kept me informed of what was happening during my service. As with all the others I have worked More

by dgejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

W&L Subaru responded

Thank you so much for your repeat business! I'll let Owen know you are happy with your experience!

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