Owen Long
Owen Long at W&L Subaru

Owen Long | Page 31

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
353 Reviews
4.8

353 Reviews

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353 Reviews of Owen Long

August 14, 2023

Dealership Rating
Employee Rating

Very good at communicating with me as the service was being done on the vehicle. Was nice at the time of the estimate as my teenage son was so upset. He was very happy to get his jeep back looking perfe More

by sboristaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 15, 2023

W&L Subaru responded

Thanks for the 5-star rating!

August 08, 2023

Dealership Rating
Employee Rating

Owen took the time to understand what i wanted to accomplish in my visit. He was very professional and kept me informed of what was happening during my service. As with all the others I have worked More

by dgejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

W&L Subaru responded

Thank you so much for your repeat business! I'll let Owen know you are happy with your experience!

August 08, 2023

Dealership Rating
Employee Rating

All staff members were friendly, knowledgeable, courteous and professional. The service was reliable and the facility was clean More

by annie218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 08, 2023

W&L Subaru responded

Thank you!

August 04, 2023

Dealership Rating
Employee Rating

Wonderful customer service, clean spacious waiting area, friendly staff, timely service and repairs, thorough explanation and video of any repairs needed More

by stephanie_fortin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 06, 2023

W&L Subaru responded

Thanks!

August 03, 2023

Dealership Rating
Employee Rating

Owen Is great, he went over everything they were going to do. He used his cell phone to send me a video walk through of my car (what it needed) and reached out the next day to ask how my car was running. I More

by Tina P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2023

W&L Subaru responded

Thanks so much, Tina!

August 02, 2023

Dealership Rating
Employee Rating

Had vehicle for over a month. Never even looked at it until it had been there for 2 weeks. More

by Cdyrwe14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 06, 2023

W&L Subaru responded

Thank you for the feedback. We're sorry you did not have a good experience. If there is anything we can do for you, just give us a call at 570.473.3432 and press 2 for service. Thanks again, and have a great day. (Please note: service is unable to see replies to this message.)

August 01, 2023

Dealership Rating
Employee Rating

Great service exactly at the agreed upon appointment time; the price was reasonable and the free car is a great perk. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 06, 2023

W&L Subaru responded

Thank you so much Randy!

July 31, 2023

Dealership Rating
Employee Rating

Excellent service at W&L. Even though the waiting room was crowded my wait was minimal. They also washed my car. More

by flyfsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Aug 06, 2023

W&L Subaru responded

Thank you!

July 30, 2023

Dealership Rating
Employee Rating

Owen is a real standup guy, professional and courteous. Adam (did I get the name right?) is a real good tech, explained everything thoroughly and in detail, and, most important, let me into the service are More

by steveaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam, service tech

Aug 06, 2023

W&L Subaru responded

Thanks for taking the time to share your thoughts online! See you next time!

July 29, 2023

Dealership Rating
Employee Rating

Very helpfull and friendly. Everyone goes above and beyond to make sure you are satisfied. More

by roxane_z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2023

W&L Subaru responded

Thanks Roxane!

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