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PRINCESS MERCEDES

Overview Reviews (27) Inventory (176)

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PRINCESS MERCEDES

Sales and Leasing Consultant

Sullivan Buick GMC

4000 SW College Rd
Ocala, FL 34474

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4.8

27 Reviews

Overview Reviews (27) Inventory (176)

4.8

27 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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27 Reviews of PRINCESS MERCEDES

July 02, 2025

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Employee Rating

The service department is very professional. Craig was nice and helpful. I have been coming here for years. I have purchased 3 cars from Sullivan Craig was nice and helpful. I have been coming here for years. I have purchased 3 cars from Sullivan More

by al-mart

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Small

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Jul 02, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! It's fantastic to hear that you've had consistently positive experiences at Sullivan Buick GMC [Ocala, FL] and appreciate your loyalty over the years. We're also glad to know that Craig was able to assist you effectively. We look forward to serving you again for your future vehicle needs! Sincerely, The Sullivan Buick GMC Team

June 19, 2025

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Was great at finding the right vehicle for me and was great at making sure I was taken care of. great at making sure I was taken care of. More

by lilliejo09

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH, BRANDON LARGE

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Jun 19, 2025 -

Sullivan Buick GMC responded

Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience finding the right vehicle at Sullivan Buick GMC [Ocala, FL]. It’s our priority to ensure our customers are well taken care of. We look forward to seeing you again soon! Sincerely, Zachary Ellis Sales Manager

June 12, 2025

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Literally one of the best buying experiences I’ve ever had! I usually hate car shopping because of the back-and-forth and sometimes feeling taken advantage of—but not at this location! Sean Gruber was my had! I usually hate car shopping because of the back-and-forth and sometimes feeling taken advantage of—but not at this location! Sean Gruber was my car Sales and Leasing Consultant, and he did everything to get me my dream ride! Princess Mercedes greeted us with such warmth and made us feel comfortable from the moment we met her the first time we visited this location . Sales GM Zack Ellis was incredibly helpful and made sure everything ran smoothly, and Finance Manager Anthony "AJ" Singh broke everything down for us in a way that was easy to understand and made the financing process stress-free. The entire team made my husband and me feel like not just customers, but family. When they say, “We will take care of you,” they truly mean it! I will definitely be shopping with them again—I am officially a part of the family. I can’t think of any other place I would want to purchase a good, reliable vehicle! More

by SHAKAYLA.FAVORED

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: SEAN GRUBER, ZACH ELLIS, ANTHONY SINGH

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Jun 12, 2025 -

Sullivan Buick GMC responded

Thank you so much for your wonderful review, Shakayla! I'm thrilled to hear that your buying experience at Sullivan Buick GMC [Ocala, FL] was one of the best you've ever had. It’s fantastic to know that Sean, Princess, and AJ made you and your husband feel like family throughout the process. We truly strive to provide a stress-free and welcoming experience for all our customers. We can't wait to assist you with your next vehicle purchase. Welcome to the Sullivan Buick GMC family! Sincerely, Zachary Ellis Sales Manager

June 12, 2025

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Employee Rating

Sean Gruber was my Sales and Leasing Consultant, and he did everything to get me my dream ride! Sean has become family to my husband and I. One of the most nicest and genuine people you could meet! did everything to get me my dream ride! Sean has become family to my husband and I. One of the most nicest and genuine people you could meet! More

by SHAKAYLA.FAVORED

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: SEAN GRUBER, ZACH ELLIS, ANTHONY SINGH

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Jun 12, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Shakayla! I'm glad to hear that Sean was able to help you and your husband find your dream ride. At Sullivan Buick GMC [Ocala, FL], we strive to create a family-like atmosphere and it's wonderful to know that Sean has made such a positive impact. We hope to see you both again soon! Enjoy your new vehicle! Sincerely, Zachary Ellis Sales Manager

June 11, 2025

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Employee Rating

This is my third time perching a vehicle from that location and they have always exceeded my expectations. Special thanks to Charley and Princess location and they have always exceeded my expectations. Special thanks to Charley and Princess More

by mike26hill

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: CHARLIE HAWKINS, ANTHONY SINGH

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Jun 11, 2025 -

Sullivan Buick GMC responded

Thank you for your amazing review, Mike! We're thrilled to hear that you've had a wonderful experience at Sullivan Buick GMC [Ocala, FL] on your third purchase. Charley and Princess will be delighted to know they made a positive impact on your visits. We truly appreciate your support and look forward to serving you again! Safe travels in your new vehicle! Sincerely, Zachary Ellis Sales Manager

May 31, 2025

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Employee Rating

After only two visits to this dealership I have been pleased by what they have done. pleased by what they have done. More

by BIRDROB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JOSEPH TROTT, KENNY HUNTER, ANTHONY SINGH

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Jun 01, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your feedback! We're glad you've had a positive experience during your visits to Sullivan Buick GMC [Ocala, FL]. We appreciate your support and look forward to serving you again in the future. Sincerely, The Sullivan Buick GMC Team

May 28, 2025

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Employee Rating

Appreciate all the efficiency Sullivan showed us when purchasing our vehicle. Our sales person.(Princess Mercedes.) was very patient and helpful and made this experience one of the best we have ever had purchasing our vehicle. Our sales person.(Princess Mercedes.) was very patient and helpful and made this experience one of the best we have ever had when purchasing a vehicle. More

by CHERYLPRICE5313

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH

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May 28, 2025 -

Sullivan Buick GMC responded

Thank you, Cheryl! I'm so glad to know about your positive experience with Sullivan Buick GMC [Ocala, FL] and Princess. Our team strives to provide efficient and helpful service. We appreciate your feedback and hope to assist you again in the future. Sincerely, Zachary Ellis Sales Manager

May 18, 2025

Dealership Rating

Employee Rating

Good group. Zach was a pleasure to do business with. I would recommend Sullivan for your vehicle needs. Zach was a pleasure to do business with. I would recommend Sullivan for your vehicle needs. More

by jeremy@performancecoatingsusa.com

Verified Customer

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: ZACH ELLIS, ANTHONY SINGH

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May 18, 2025 -

Sullivan Buick GMC responded

Thank you so much, Jeremy! We're glad you had a great experience with Zach and that you would recommend Sullivan Buick GMC [Ocala, FL] for vehicle needs. We appreciate your support and look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

May 18, 2025

Dealership Rating

Employee Rating

She was great enjoy working with her. She was so helpful and found a good car at good price. She was so helpful and found a good car at good price. More

by david.keesling

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 19, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, David! It's great to know that you enjoyed working with our team and found a great car at a good price. At Sullivan Buick GMC [Ocala, FL], we strive to provide exceptional service. We look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager

May 12, 2025

Dealership Rating

Employee Rating

It was okay. Nothing to write home about. I would still go back for a deal. Nothing to write home about. I would still go back for a deal. More

by Davidbergman29

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH

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May 12, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you would consider returning to Sullivan Buick GMC [Ocala, FL] for a deal. If there's anything specific we can do to enhance your next visit, please feel free to reach out. We look forward to serving you again! Sincerely, Zachary Ellis Sales Manager

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