Brittany got me in on short notice and completed the
service in a timely manner and everything was fine.
service in a timely manner and everything was fine.
More
by jclemmermen
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2026 -
Sullivan Buick GMC responded
Thank you for your positive feedback! We’re glad to hear that Brittany was able to assist you on short notice and that your service experience was smooth and timely. We appreciate your support and look forward to seeing you again at Sullivan Buick GMC!
Sincerely, The Sullivan Buick GMC Team
Brittany is always a pleasure to work with.
Her customer service is exceptional and it is always a great experience when dealing with her. Thank you for having such a nice, capable and profess
Her customer service is exceptional and it is always a great experience when dealing with her. Thank you for having such a nice, capable and professional service advisor handling our repairs.
More
by michele.binenti
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Sullivan Buick GMC responded
Thank you for your amazing review, Michele! We’re glad to hear that you had such a positive experience with Brittany at Sullivan Buick GMC. We take pride in having capable and professional team members, and it’s great to know that Brittany provided you with exceptional service. Your kind words mean a lot to us, and we look forward to seeing you again!
Sincerely,
The Sullivan Buick GMC Team
Brittany was thorough , took all info, let me know approx
time service would be complete.
time service would be complete.
More
by JUSTBEKIND2016
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We’re glad to hear that Brittany provided you with thorough service and kept you informed about the time your service would be completed. At Sullivan Buick GMC [Ocala, FL], we strive to make every visit a great experience. We look forward to seeing you again!
Sincerely, The Sullivan Buick GMC Team
The customer service team was great and the technician
was very helpful didn’t like the new system to see when things were complete on my phone
was very helpful didn’t like the new system to see when things were complete on my phone
More
by rickthepestman
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Sullivan Buick GMC responded
Thank you for your feedback, Rick! We’re glad to hear that you had a positive experience with our customer service team and found our technician helpful. Your input regarding the new system is appreciated, as improving the customer experience is always a priority. If you have any more thoughts or suggestions, feel free to reach out to us at Sullivan Buick GMC. We look forward to assisting you again!
Sincerely, The Sullivan Buick GMC Team
Well, I called to get my Escolade serviced.
Cadillac was too busy, so they took it to the GMC division. I needed a tire sensor rotation and anti-lock brake service. After two days, I was told t
Cadillac was too busy, so they took it to the GMC division. I needed a tire sensor rotation and anti-lock brake service. After two days, I was told the tires are 8 years old
. After 3 days, I was told they would not change the sensors, and the anti-lock brake light would not come on. Ok, they said I need a new stabilizer bar, which I approved. In addition, they wouldn't even rotate the tires; they gave me a quote of 1900-plus for new tires.
Nothing was done; 500 dollars later, I had a new Stabilizer bar.
next day took the auto to Firestone they put new sensors in and rotated the tires !!!!!!
More
by ronblum12
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
Sullivan Buick GMC responded
Thank you for sharing your experience with us, Ron. We understand your concerns regarding the service provided for your Escalade. It’s important to us that our customers receive thorough and satisfactory service, and we appreciate your feedback.
We would like to encourage you to reach out to us directly so we can discuss your experience in more detail. Your satisfaction is important, and we want to ensure that we uphold our standards of excellence.
Thank you again for your feedback. We hope to hear from you soon.
Sincerely, The Sullivan Buick GMC Team
I have been treated with A-1 service since I purchased my
Canyon from Sullivan. I am in the market for a full-size truck but will wait until Sullivan finds what I am looking for. The reason is because of all
Canyon from Sullivan. I am in the market for a full-size truck but will wait until Sullivan finds what I am looking for. The reason is because of all of the people at Sullivan especially Brittany in service.
More
by swimwise58
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Sullivan Buick GMC responded
Thank you for your wonderful review! We’re thrilled to hear that you’ve received A-1 service since purchasing your GMC Canyon from Sullivan. It’s great to know that Brittany and our team have made such a positive impression on you. We look forward to helping you find the perfect full-size truck when you’re ready. Please don’t hesitate to reach out when you’re ready to explore your options. Our team appreciates your trust in us!
Sincerely, The Sullivan Buick GMC Team
Brittany help with all my needs she went above and beyond
to help with my vehicle issues.
to help with my vehicle issues.
More
by Danny heeter
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Debra smith
Aug 19, 2026 -
Sullivan Buick GMC responded
Thank you for your feedback, Danny! We're glad to hear that Brittany provided you with excellent service and went above and beyond to assist with your vehicle needs. At Sullivan Buick GMC, we strive to ensure our customers have a great experience. If you have any suggestions on how we can serve you better, please feel free to reach out. Our team looks forward to the chance to provide an even better experience in the future!
Sincerely, The Sullivan Buick GMC Team
Great service every time.
Every one is very friendly and willing to help. Will be back
Every one is very friendly and willing to help. Will be back
More
by JAY5THJY
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2026 -
Sullivan Buick GMC responded
Thank you for your review, Jay! We truly appreciate your kind words about the friendly service at Sullivan Buick GMC. It is wonderful to hear that you had a great experience and we look forward to seeing you again soon!
Sincerely, The Sullivan Buick GMC Team
Gave us a 17k estimate to fix our trucks transmission.
Should be absolutely illegal to charge this much money for something. We’re taking it elsewhere to be done for 4k. We thought taking it to GMC dealer
Should be absolutely illegal to charge this much money for something. We’re taking it elsewhere to be done for 4k. We thought taking it to GMC dealer could be the best for our situation but we were absolutely wrong. I came in today to pick it up and apparently you need the specific service tech you worked with to tell them your coming or your key is locked up and they can’t get it?? I’ve never been anywhere that does this. What an absolute scam of a company. Was charged a ridiculous amount for a diagnostic fee of $490 as well until i argued with the guy and he gave a discount.
More
by alliejportillo
Verified Customer
Verified Customer
Other Employees Tagged:
Brittany Gioielli
Aug 11, 2026 -
Sullivan Buick GMC responded
Thank you for taking the time to provide these details, Allie. We understand that you expected the dealership's repair recommendations and associated costs to give you useful information for making a decision about your truck. The difference between the transmission estimate you received and the quote from another facility, along with your comments about the diagnostic charge and key retrieval process, will be brought to the attention of Sullivan Buick GMC.
If you are open to speaking with us, please reach out directly so our team can better understand the circumstances surrounding your visit. We value your feedback and remain committed to providing customers with clear information about recommended repairs and service charges.
Sincerely,
The Sullivan Buick GMC Team
Sullivan Buick has always been very professional and
great to me. Thank you Manager Zach and Jay Tracey for taking care of all of my 2021 Buick Envision needs. You are the best!!
great to me. Thank you Manager Zach and Jay Tracey for taking care of all of my 2021 Buick Envision needs. You are the best!!
More
by PAMEUGENE6059
Verified Customer
Verified Customer
Service Price Transparency
Aug 10, 2026 -
Sullivan Buick GMC responded
Thank you for your feedback! We’re happy to hear about your positive experience at Sullivan Buick GMC. It’s great to know that Zach and Jay Tracey took excellent care of your 2021 Buick Envision needs. We appreciate your kind words and look forward to assisting you again!
Sincerely, The Sullivan Buick GMC Team
Dealer Reviews
Cars for Sale
Dealer Log In
