Brittany Gioielli

Sullivan Buick GMC responded

Thank you for your wonderful review, Jolene! We’re thrilled to hear that you found our service and sales teams at Sullivan Buick GMC to be friendly and helpful. We strive to provide quick and attentive service, and it's great to know that we met your expectations. Our team looks forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your feedback. We understand that you experienced delays and a lack of clear communication regarding the information screen issue. We appreciate you bringing this to our attention, as it helps us improve our service at Sullivan Buick GMC. If you would like to discuss this further, please don’t hesitate to reach out to us directly. Our team values your input and hopes to assist you better in the future. Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your wonderful review, Terry! I'm thrilled to hear that you had such a positive experience at Sullivan Buick GMC [Ocala, FL] and that Brandon was able to make the process enjoyable for you. We appreciate your kind words and look forward to welcoming you back for your next visit! Enjoy your new vehicle! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Jim, thank you for your wonderful review! I'm thrilled to hear that Brandon's knowledge and Zach's assistance with your financial concerns made a positive impact on your experience at Sullivan Buick GMC. We truly appreciate your business and look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your feedback, Dale! We are happy to hear you had a great experience with our team at Sullivan Buick GMC [Ocala, FL]. It's great to know that Brittany and our service manager were able to assist you effectively with your warranty items. We look forward to serving you again. Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Sullivan Buick GMC [Ocala, FL] was warm and positive. It's great to know we could assist you while your car was in the shop. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your feedback, Celso! We appreciate your support and are glad that you’ve always experienced excellent service at Sullivan Buick GMC [Ocala, FL]. Providing clear explanations and keeping you informed about the timeline is important to us. We look forward to serving you again. Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for sharing your experience with us regarding your 2012 Enclave. We appreciate your long-standing trust in Sullivan Buick GMC [Ocala, FL] for your service needs. Our team understands that the extended duration of your recent service was not up to expectations, and we acknowledge the impact that the mechanic shortage has had on our timelines. Your feedback is important, and we are continually working to improve our service efficiency. Please feel free to reach out to us directly if you have any further concerns, and we look forward to serving you better in the future. Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you feel like part of the family here at Sullivan Buick GMC. Our team works hard to provide a welcoming and supportive environment, and we're glad you love your experience and your vehicle! We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your feedback, Philip! It's great to hear that your experience at Sullivan Buick GMC [Ocala, FL] was efficient and pleasant. We're glad Craig was able to keep you informed throughout your oil change. We look forward to seeing you again for your next service. Sincerely, The Sullivan Buick GMC Team