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42 Reviews of Brittany Gioielli
Verified Customer
October 02, 2026
My car seems to be running well after the repair but it took six weeks and I had to pay $600 despite my extended warranty. After we agreed on the cost it still took three more weeks to do the work. Before took six weeks and I had to pay $600 despite my extended warranty. After we agreed on the cost it still took three more weeks to do the work. Before the job was done - after my car was with them sitting idle for a month- they said I needed a new battery for $600 and a fix to my battery fuse block for $500. Outrageous prices! I was worried what else they were going to find wrong! Then they cracked my windshield and had to replace it! My battery was still under warranty so I said get it cranked and I'll drive it to the repair shop where I bought the battery. Brittani was helpful and kept me informed. Thankfully she put me in a loaner car when I requested it because I don't know what I would have done otherwise during the lengthy repair process. I have had warranty repair work here in the past but this recent experience makes me not want to return. More
by MOOREDAVID313
Other Employees Tagged: Brittany Gioielli
September 22, 2026
I am extremely disappointed with my experience with Sullivan Buick GMC, particularly the handling of a major engine repair, conflicting information, communication, and documentation. In June/July 20 Sullivan Buick GMC, particularly the handling of a major engine repair, conflicting information, communication, and documentation. In June/July 2024, my 2019 Chevrolet Tahoe was brought to Sullivan for an engine issue. The dealership documented a broken #8 lifter and worn camshaft and, under warranty, replaced the camshaft and all 16 lifters. Before the repair, I personally scanned the vehicle and had time-stamped photos showing P0208 (Cylinder 8 Injector Circuit/Open) and P0308 (Cylinder 8 Misfire). I texted those photos directly to my service advisor, Brittany, on June 28, 2024. She acknowledged them and said she would get the information to the engine technician. Less than 34,000 miles later, the Tahoe developed another major lifter/camshaft problem. Sullivan diagnosed a failed #7 lifter and bad camshaft. Sullivan initially recommended replacing the entire engine for approximately $20,768, citing the vehicle's history, repeated failures, and concerns about future repairs. The proposed resolution later became another camshaft/lifter repair, with my portion approximately $8,363 after GM's Policy Evaluation Tool was used. What made this especially concerning was that Service Manager Dylan told me multiple times that another lifter/camshaft repair would essentially be a “band-aid” and that the problem would happen again. I was being asked to spend over $8,000 on essentially the same repair performed less than 34,000 miles earlier, while the Service Manager himself questioned whether it would last. There were other inconsistencies. Sullivan told me there was “no oil on the dipstick.” My husband had specifically checked the oil the night before the Tahoe was driven to Sullivan, and there was oil on the dipstick. We also had no low-oil or oil-pressure warning. When the vehicle was later removed from Sullivan, I videoed the oil being checked, and there was oil on the dipstick then as well. My greatest concern involves the documentation from the 2024 repair. When I asked Dylan what diagnostic testing had been performed, he told me the technician's notes were essentially the same as my invoice. He also stated to me in writing: “No DTC's were associated with this repair... Sometimes it can be picked up as a misfire but on yours, there was not...” I cannot reconcile that statement with my documentation. I have time-stamped photos from June 28, 2024 showing P0208 and P0308 Cylinder 8 Misfire, plus the text conversation proving I sent those codes directly to Sullivan's service advisor that same day and that she acknowledged receiving them. I repeatedly asked what diagnostic information was considered in 2024 and whether testing was performed to determine why the #8 lifter broke and the camshaft became worn, rather than simply replacing the damaged components. I never received a satisfactory explanation. I also experienced difficulty obtaining callbacks and complete answers. I ultimately escalated the matter through GM Corporate and Chevrolet Executive Resolution, but neither GM nor Sullivan provided a satisfactory resolution. My issue is not simply that an older vehicle needs an expensive repair. Vehicles break. My concern is that GM replaced the camshaft and all 16 lifters, another lifter/camshaft failure occurred less than 34,000 miles later, Sullivan's Service Manager described another repair as a “band-aid,” and statements made to me about the oil level and 2024 diagnostic codes are difficult to reconcile with the documentation I possess. I have retained the invoices, estimates, time-stamped code photos, texts, emails, video, maintenance records, and GM correspondence supporting these statements. Based on my experience with the communication, documentation, conflicting information, and handling of this matter, I will not be returning to Sullivan Buick GMC for any service work or recommending its service department. More
by CAROL27
Other Employees Tagged: Dylan Braden
September 18, 2026
Completed the job and gave the completed check list my after oil change! Chevrolet wildwood stopped doing this. Now a GMC fan. after oil change! Chevrolet wildwood stopped doing this. Now a GMC fan. More
by krystlstv
Other Employees Tagged: Alex Deno, Antoinette Tipton, Jay Inman, Dylan Braden, Marc Perez
September 14, 2026
The service dept was able to use my info from My OBD to resolve the issue and I was quite surprised to find out the repair was covered under an emissions warranty that I had never heard of resolve the issue and I was quite surprised to find out the repair was covered under an emissions warranty that I had never heard of More
by POPANDREW
August 31, 2026
Brittany is always a pleasure to work with. Her customer service is exceptional and it is always a great experience when dealing with her. Thank you for having such a nice, capable and profess Her customer service is exceptional and it is always a great experience when dealing with her. Thank you for having such a nice, capable and professional service advisor handling our repairs. More
by michele.binenti
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