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PRINCESS MERCEDES

Overview Reviews (21) Inventory (166)

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PRINCESS MERCEDES

Sales and Leasing Consultant

Sullivan Buick GMC

4000 SW College Rd
Ocala, FL 34474

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4.9

21 Reviews

Overview Reviews (21) Inventory (166)

4.9

21 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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21 Reviews of PRINCESS MERCEDES

May 18, 2025

Dealership Rating

Employee Rating

Good group. Zach was a pleasure to do business with. I would recommend Sullivan for your vehicle needs. Zach was a pleasure to do business with. I would recommend Sullivan for your vehicle needs. More

by jeremy@performancecoatingsusa.com

Verified Customer

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: ZACH ELLIS, ANTHONY SINGH

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May 18, 2025 -

Sullivan Buick GMC responded

Thank you so much, Jeremy! We're glad you had a great experience with Zach and that you would recommend Sullivan Buick GMC [Ocala, FL] for vehicle needs. We appreciate your support and look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

May 18, 2025

Dealership Rating

Employee Rating

She was great enjoy working with her. She was so helpful and found a good car at good price. She was so helpful and found a good car at good price. More

by david.keesling

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 19, 2025 -

Sullivan Buick GMC responded

Thank you for your feedback, David! It's great to know that you enjoyed working with our team and found a great car at a good price. At Sullivan Buick GMC [Ocala, FL], we strive to provide exceptional service. We look forward to assisting you again in the future! Sincerely, Zachary Ellis Sales Manager

May 12, 2025

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Employee Rating

It was okay. Nothing to write home about. I would still go back for a deal. Nothing to write home about. I would still go back for a deal. More

by Davidbergman29

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH

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May 12, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you would consider returning to Sullivan Buick GMC [Ocala, FL] for a deal. If there's anything specific we can do to enhance your next visit, please feel free to reach out. We look forward to serving you again! Sincerely, Zachary Ellis Sales Manager

May 10, 2025

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Employee Rating

Service was good, although I was disappointed in 2 thins; 1) I had a warranty item that they would not fix, said I had to make a second appointment, and bring it back. 2) There is a recall on my vehicle, an 1) I had a warranty item that they would not fix, said I had to make a second appointment, and bring it back. 2) There is a recall on my vehicle, and service was unaware of the fix, again resulting in me having to bring the vehicle back in. More

by magoodwin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 11, 2025 -

Sullivan Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the warranty item and recall on your vehicle. At Sullivan Buick GMC [Ocala, FL], we strive to provide clear communication and efficient service. We understand how important it is to have everything addressed in a timely manner. Please feel free to reach out to us directly to discuss your concerns further, as we value your satisfaction and want to ensure your needs are met. Sincerely, The Sullivan Buick GMC Team

May 04, 2025

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Employee Rating

Very customer friendly, great place to buy your next vehicle or for service, thanks again vehicle or for service, thanks again More

by chambersrod18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2025 -

Sullivan Buick GMC responded

Thank you for the fantastic review! We're thrilled to hear that you found Sullivan Buick GMC [Ocala, FL] to be a friendly place for your vehicle needs. We truly appreciate your support and look forward to assisting you again in the future. Safe travels until then! Sincerely, The Sullivan Buick GMC Team

April 24, 2025

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Employee Rating

They have an efficient kind, courteous knowledgeable on time and welcome me each time I come in regardless whether it’s just ask a question where do you get service on my vehicle? time and welcome me each time I come in regardless whether it’s just ask a question where do you get service on my vehicle? More

by ruthkittle01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ZACH ELLIS, HALIE WILDER

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Apr 24, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words, Ruth! We truly appreciate your feedback and are thrilled to hear that you find our team at Sullivan Buick GMC [Ocala, FL] to be efficient, courteous, and knowledgeable. It's our pleasure to welcome you each time you visit, whether you're asking questions or bringing your vehicle in for service. We look forward to assisting you again soon! Sincerely, The Sullivan Buick GMC Team

April 03, 2025

Dealership Rating

Employee Rating

The staff at Sullivan was great, the ladies in the office was very friendly and helpful, was very friendly and helpful, More

by jjackson32

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: JOE DELPRETE, RICH BOUKER, SEAN GRUBER, ZACH ELLIS, JOSEPH TROTT, CHARLIE HAWKINS, ANTHONY SINGH, BRANDON LARGE, Amanda Shafer , Melissa Diiorio Marie Pellegrino Eileen Spivey

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Apr 03, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that our staff at Sullivan Buick GMC [Ocala, FL] made your experience enjoyable. We appreciate your kind words about our team and their helpfulness. We look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

March 27, 2025

Dealership Rating

Employee Rating

Princess was very helpful when it came to working with me to find my vehicle and getting me in a car and working with the banks. Thank you princess. She also answered any other questions that I meant that I to find my vehicle and getting me in a car and working with the banks. Thank you princess. She also answered any other questions that I meant that I had regarding my OnStar and making sure that the tags and everything will transferred from my other vehicle to the new car correctly. Thank you princess for all your help in this process. More

by rorum72

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ZACH ELLIS, HALIE WILDER

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Mar 27, 2025 -

Sullivan Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Princess was so helpful in assisting you with your vehicle purchase and ensuring everything was set up correctly for you. At Sullivan Buick GMC [Ocala, FL], we strive to provide excellent service, and it's great to know Princess made your experience a positive one. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team

March 07, 2025

Dealership Rating

Employee Rating

Very happy with Sullivan gmc and Sean as my sales rep, great service and will tell family and friends. great service and will tell family and friends. More

by nimmosandy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: JOE DELPRETE, RICH BOUKER, SEAN GRUBER, KENNY HUNTER, DEVIN HAWES, BRANDON LARGE, Amanda Shafer, Nicholas Boynton

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Mar 08, 2025 -

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Sean at Sullivan Buick GMC [Ocala, FL]. Your satisfaction means a lot to us, and we appreciate you sharing your experience with family and friends. We look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

February 03, 2025

Dealership Rating

Employee Rating

The new car purchase process was not a hassle and finance did get me a better loan rate. did get me a better loan rate. More

by renfro359

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY SINGH

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Feb 05, 2025 -

Sullivan Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that your car purchase process was smooth and that our finance team was able to secure you a better loan rate. At Sullivan Buick GMC [Ocala, FL], we strive to make every experience enjoyable. We look forward to assisting you again in the future! Sincerely, The Sullivan Buick GMC Team

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