PRINCESS MERCEDES | Page 5

Sullivan Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a wonderful buying experience at Sullivan Buick GMC [Ocala, FL]. It's fantastic to know that Princess and Mr. Hawkins provided you with friendly and helpful service. We appreciate your feedback and hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for sharing your feedback. I'm glad to hear that you found Princess and Anthony helpful during your visit at Sullivan Buick GMC. I appreciate your input on trade-in values and I am pleased to know you are overall happy with your experience. If you have any more feedback or questions, please feel free to contact me. I look forward to seeing you again. Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your feedback, Dustin, regarding the slow process, the scratches on your new vehicle, and the lack of communication about the step tailgate. Your experience is important to us, and we appreciate you bringing these issues to our attention. Please feel free to contact us directly at Sullivan Buick GMC so we can work towards a resolution. Thank you for helping us improve our service. Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay in receiving the second key for your new vehicle from Sullivan Buick GMC. Your satisfaction is important to me, and I would encourage you to reach out to our team directly so we can provide you with an update and expedite the process. Thank you for your feedback, and I look forward to resolving this for you. Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your fantastic feedback! We're thrilled to hear that Princess provided you with knowledgeable service and effectively explained all the features of your new automobile. At Sullivan Buick GMC [Ocala, FL], we strive to ensure our customers have a great experience. We hope to see you again soon! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Brittany and Sean at Sullivan Buick GMC Ocala, FL. It's great to hear that you had such a positive experience with our service team. We look forward to serving you again and hope to see you soon! Sincerely, The Sullivan Buick GMC Team

Sullivan Buick GMC responded

Thank you for your kind words! We are thrilled to hear that you had an excellent experience with us at Sullivan Buick GMC. Princess truly values providing top-notch service, and it's wonderful to know that she made the car-buying process easy for you. We hope to see you again for your next vehicle needs! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your feedback! We’re thrilled to hear that you enjoyed your experience with Princess, Zack, and Anthony at Sullivan Buick GMC [Ocala, FL]. We strive to provide knowledgeable and attentive service to all our customers. Congratulations on your purchase of the 2024 Buick Envision Avenir! We appreciate your understanding regarding the survey issue, and your input helps us improve. We look forward to serving you again in the future! Sincerely, Zachary Ellis Sales Manager

Sullivan Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our knowledgeable and friendly sales staff at Sullivan Buick GMC. It's great to know that Princess was able to help you understand the technology in your vehicle. We appreciate your business and look forward to seeing you again soon! Sincerely, The Sullivan Buick GMC Team