Pablo Garcia | Page 2

I've been coming to Toyota Santa Cruz for years and always had excellent service. The way I was handled that day was to say the least disheartening. I scheduled an appointment. I came in and was told t always had excellent service. The way I was handled that day was to say the least disheartening. I scheduled an appointment. I came in and was told they were down three texts and it would be three hours. Why would you schedule an appointment for someone knowing that they would be sitting there waiting for their vehicle for three hours? Unacceptable to me my time is valuable as well. I think Pablo could have come across a little bit more delicate. I know it's not his fault, but I felt he could've handled it with more finesse. Maybe it was an off day for him I'm hoping. I can tell you one thing I will never schedule again unless I know Hunter is there. Hunter goes the ExtraMile and it's always strives for excellent customer service something that the other service advisor should learn from. More

by pinatellilori Verified Customer Verified Customer

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The staff was very helpful and knowledgeable. Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealer Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealership for their customer service team as well as their technician team. More

by hwnbananaman Verified Customer Verified Customer

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Have made 2 trips to the dealership for a key fob. Hesitate to make a third trip Hesitate to make a third trip More

by luoar Verified Customer Verified Customer

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Consistent poor customer service when we bring our car into the service department. Reps are grumpy. We brought our daughter's car in also a few weeks ago and had the same bad experience. into the service department. Reps are grumpy. We brought our daughter's car in also a few weeks ago and had the same bad experience. More

by lwatkins3 Verified Customer Verified Customer

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The team worked hard to get the parts we needed in a short timeframe. Fixes were made well. short timeframe. Fixes were made well. More

by adley.harms Verified Customer Verified Customer

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Efficient, it appears everything we needed fixed was done. Car running well. Pablo was professional. done. Car running well. Pablo was professional. More

by Harris-hunterla Verified Customer Verified Customer

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Excellent service and communication from the entire service team. Five star, 10 out of 10! service team. Five star, 10 out of 10! More

by twelle40 Verified Customer Verified Customer

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Buen servicio Lugar confiable y amable Elegimos toyota porque nos da confianza para nuestro auto porque nos da confianza para nuestro auto More

by makymendez89 Verified Customer Verified Customer

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Being out of town and towing they were great getting my Tundra back on the road! Tundra back on the road! More

by austin2souder Verified Customer Verified Customer

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Great customer service…. but long wait for an oil change, Don’t know if I will want to wait 2 hours again. but long wait for an oil change, Don’t know if I will want to wait 2 hours again. More

by Rob Verified Customer Verified Customer

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