Pablo Garcia

Pablo is my go to service advisor in Santa Cruz. Tim is great too and always super friendly! Tim is great too and always super friendly! More

by sqratchaholikoo7 Verified Customer Verified Customer

Report | Print

Never coming back to this dealership for service. During my 100,000-mile service, I paid to have the cabin air filter replaced. Later, when I brought my car in for an oil change, I was told the cabin During my 100,000-mile service, I paid to have the cabin air filter replaced. Later, when I brought my car in for an oil change, I was told the cabin air filter needed to be replaced again after only 5k miles!?!? That raises a serious concern—was the filter ever replaced during the 100,000-mile service, even though I paid for it? If a service I paid for wasn't actually performed, that's unacceptable. It makes me question what other work may have been skipped. Trust is essential when it comes to vehicle maintenance, and unfortunately, I no longer have confidence in this dealership. More

by tnttran Verified Customer Verified Customer

Report | Print

Easy appointment to set up. Did not have to wait long. I was asked if I wanted services instead of just making me pay. Polite attitude. Did not have to wait long. I was asked if I wanted services instead of just making me pay. Polite attitude. More

by alexisca141 Verified Customer Verified Customer

Report | Print

It was fine but i dont like that they messed with my key chain. They took off my key from it along with the part that helps hang it to a key chain and now i cant secure it on anything. Can i get the part ba chain. They took off my key from it along with the part that helps hang it to a key chain and now i cant secure it on anything. Can i get the part back, the hook thing. More

by 29brenda.m Verified Customer Verified Customer

Report | Print

Honest good people at Toyota SC! Thanks for a great experience! Fetty was great and responsive. Thanks for a great experience! Fetty was great and responsive. More

by kelhemp22 Verified Customer Verified Customer

Report | Print

Quick easy and pleasant Friendly and clean environment with excellent service I would come back with excellent service I would come back More

by Nlatorre048 Verified Customer Verified Customer

Report | Print

The service was exemplary. Work was done quickly. And the even washed my car, which was unexpected. Though it did desperately need it. So thank you. Work was done quickly. And the even washed my car, which was unexpected. Though it did desperately need it. So thank you. More

by gdchavez Verified Customer Verified Customer

Report | Print

Good car service, with good communication and friendly customer service. Quality technicians. Easy appointment scheduling. customer service. Quality technicians. Easy appointment scheduling. More

by mayaklin Verified Customer Verified Customer

Report | Print

It seemed my car was serviced for a long time. Waited too long but love your pastries, coffee, and popcorn. Waited too long but love your pastries, coffee, and popcorn. More

by 63yowza Verified Customer Verified Customer

Report | Print

Efficient, pleasant, trustworthy. Every interaction (online scheduling, service manager, shuttle driver) was efficient, pleasant, and trustworthy. Every interaction (online scheduling, service manager, shuttle driver) was efficient, pleasant, and trustworthy. More

by bienirace Verified Customer Verified Customer

Report | Print