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Pablo Garcia

Overview Reviews (137) Inventory (182)

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Pablo Garcia

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.6

137 Reviews

Overview Reviews (137) Inventory (182)

Dealership Experience

3 yrs, 8 mos

Industry Experience

21 yrs, 4 mos

Languages Spoken

English

Spanish

4.6

137 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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137 Reviews of Pablo Garcia

October 15, 2026

Dealership Rating

Employee Rating

Excellent The experience was excellent! Everyone treated me kindly with respect and no high pressure for additional service Everyone treated me kindly with respect and no high pressure for additional service More

by danerobbins

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

Oct 15, 2026 -

Santa Cruz Toyota responded

Knowing the service on your Toyota 4Runner felt respectful and free of pressure is truly rewarding. Your feedback about our no-pressure approach means a lot to our service team.

October 09, 2026

Dealership Rating

Employee Rating

Brought my car in without an appointment. I was promptly greeted by Pablo. My car was quickly serviced and I was back on the road. I was promptly greeted by Pablo. My car was quickly serviced and I was back on the road. More

by iampablog87

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

Oct 09, 2026 -

Santa Cruz Toyota responded

We’re glad you could come by without an appointment and be back on the road quickly. Knowing Pablo’s prompt greeting and the efficient service on your bZ4X made your day easier means a lot to our team.

October 08, 2026

Dealership Rating

Employee Rating

Pablo was extremely helpful in making sure both my vehicle and myself were well taken care of. I appreciate the cleanliness and the accommodations of the waiting area. vehicle and myself were well taken care of. I appreciate the cleanliness and the accommodations of the waiting area. More

by lydia11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

Oct 08, 2026 -

Santa Cruz Toyota responded

Knowing that Pablo ensured both you and your Highlander were well cared for during service is rewarding. We’re also pleased you appreciated our clean, comfortable waiting area.

October 02, 2026

Dealership Rating

Employee Rating

Friendly and clean dealership, Went above and beyond on accessory installation. Vehicle was ready as promised. Will return for future maintenance. accessory installation. Vehicle was ready as promised. Will return for future maintenance. More

by frugalshopper42gl

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 02, 2026 -

Santa Cruz Toyota responded

Knowing the accessory installation on your Toyota RAV4 exceeded expectations and that your vehicle was ready as promised is rewarding. Pablo and our service team look forward to assisting you with future maintenance.

October 01, 2026

Dealership Rating

Employee Rating

Great Great, helpful, clear explanation , appreciated updates the service was great and I will be coming back updates the service was great and I will be coming back More

by thalia

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

Oct 01, 2026 -

Santa Cruz Toyota responded

Knowing that our clear explanations and updates made the service on your Toyota Sienna go smoothly is rewarding. Your decision to come back means a great deal to our service team.

September 30, 2026

Dealership Rating

Employee Rating

This is not a. New dealership for me. You also service my Corolla Always great service New dealership for me. You also service my Corolla Always great service More

by Suquie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

Oct 01, 2026 -

Santa Cruz Toyota responded

We appreciate the five stars and your business!

September 29, 2026

Dealership Rating

Employee Rating

Needed urgent service, no parts available, have to wait 6 days with no brakes and a broken windshield days with no brakes and a broken windshield More

by doctortallman

Verified Customer

Recommend Dealer

Other Employees Tagged: Pablo Garcia

Sep 30, 2026 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

September 29, 2026

Dealership Rating

Employee Rating

Car was in for dead 12V battery. (Many Prius Prime owners online experience this.) I was given a loaner car for 3 days (thank you) and they weren't able to find any issues. 3 days la (Many Prius Prime owners online experience this.) I was given a loaner car for 3 days (thank you) and they weren't able to find any issues. 3 days later it died again and that time they replaced the battery. More

by ngoehring

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

Sep 30, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

September 29, 2026

Dealership Rating

Employee Rating

Very gently, that was fast, and he got me patience, because I don't speak English because I don't speak English More

by none41

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hunter Jacob, Mark Schultz

Sep 29, 2026 -

Santa Cruz Toyota responded

Knowing that our team’s patience made you comfortable means a great deal to us. We’re glad the service on your Toyota Corolla was fast and gentle.

September 28, 2026

Dealership Rating

Employee Rating

Friendly, knowledgeable and very concerning. I'm very happy maintaining my auto with Toyota. And will continue to return for maintenance. I'm very happy maintaining my auto with Toyota. And will continue to return for maintenance. More

by nking5321

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

Sep 29, 2026 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

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