Pam Birdsell

We have purchased 3 Lincoln Aviators since 2021 from Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she was WONDERFUL, is an understatement!!! We purchased the Red Carpet Metallic 2020 Aviator from Vicki. To say Vicki is an outstanding person in every aspect is really not touching the adjectives I should be using. Honestly, from Michael in the Service Department to Jim Birdsell & pretty much everyone we have encountered is “ EXCELLENT “ & extremely helpful!! Ciera is also a great asset to the dealership from assisting a client, selling vehicles, & now working in Finance. An AWESOME DEALERSHIP, wouldn’t even think of purchasing a Lincoln anywhere else. We love Vicki & Ciera so much we suggested our son purchase a 2025 Ford Explorer Platinum from Vicki. Ciera assisted with financing & also took some photos for me to send my son who lives in Springfield, IL. & works in Lincoln, IL… More

by Celia Marie Verified Customer Verified Customer

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I can always trust the people I deal with. The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maint The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maintenance or repairs. They actually go above and beyond for me. I truly appreciate everyone that works there. More

by sjfdlieu7 Verified Customer Verified Customer

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Very helpful. Good to work with. Answered all my questions. I've done business with them for several years and would recommend them to others. Good to work with. Answered all my questions. I've done business with them for several years and would recommend them to others. More

by mpa1419 Verified Customer Verified Customer

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We used X-Plan pricing and financed elsewhere. Transaction was error free and fast. Nothing bad to report Transaction was error free and fast. Nothing bad to report More

by bowtiebud313 Verified Customer Verified Customer

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Westown service department is always ready to serve my needs. I popped in for oil change and they got me in in less than an hour. Also topped off extra fluids, found cabin filter that needed replaced and needs. I popped in for oil change and they got me in in less than an hour. Also topped off extra fluids, found cabin filter that needed replaced and replaced wiper blades. Great service every time. Jack More

by Jack Hull Verified Customer Verified Customer

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I felt respected and confident in the decision to use Westown as soon as the process started. The staff communicated well and the transaction went as planned. Highly recommend this team. Westown as soon as the process started. The staff communicated well and the transaction went as planned. Highly recommend this team. More

by kale Verified Customer Verified Customer

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Great service in a polite and professional manner! Highly recommend Westown Ford for purchasing a vehicle and continued servicing vehicles! Highly recommend Westown Ford for purchasing a vehicle and continued servicing vehicles! More

by kathleenblakeley Verified Customer Verified Customer

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They were easy to talk to. Very in formidable and showed me exactly what was wrong. So I knew I was not buying parts I didn’t need. Very in formidable and showed me exactly what was wrong. So I knew I was not buying parts I didn’t need. More

by Foxman80 Verified Customer Verified Customer

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Vicki made our vehicle purchase so pleasant. She is a wonderful person. I will be back and I have already recommended her to friends. Vicki, please keep being you girl! You rocked it. She is a wonderful person. I will be back and I have already recommended her to friends. Vicki, please keep being you girl! You rocked it. More

by bkumek Verified Customer Verified Customer

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The service department was on time and provided a shuttle to where I needed to be. When I returned the car was ready to go. Thank you. to where I needed to be. When I returned the car was ready to go. Thank you. More

by trish8 Verified Customer Verified Customer

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