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Pao Yang
Pao Yang at Russ Darrow Direct

Pao Yang

Business Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.6
20 Reviews

Dealership Experience

6 yrs, 4 mos

4.6

20 Reviews

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20 Reviews of Pao Yang

November 21, 2025

Dealership Rating
Employee Rating

Epitome of a used car salesman. Very pushy. Non transparent. Smug. From the bottom to the top. Will never go there again. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Sam Burrell, Rachel Engel, Isaiah Maki

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Nov 21, 2025

Russ Darrow Direct responded

Jared, we understand you’re frustrated, but at this point we need to be clear: taking ownership of a vehicle means accepting the responsibilities that come with it. Several months and several thousand miles have passed since you purchased the Ram truck. It is your vehicle, and with that comes normal costs, maintenance, and upkeep. And Jared—resorting to name-calling doesn’t help your case. It’s unnecessary and, frankly, very unprofessional. At some point, you need to take responsibility for your own truck and the realities that come with owning it. We’re always willing to help like we did when you first got the truck, but the responsibility for the truck now rests with you.

November 11, 2025

Dealership Rating
Employee Rating

I worked with Hector Diaz Roos and he was great. Very knowledgeable with the cars. More

by JENNA748
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios

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Nov 11, 2025

Russ Darrow Direct responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com

November 07, 2025

Dealership Rating
Employee Rating

They gave me a chance when nobody else would and bent over backwards to do it!! I would recommend this dealership 1000x over!! More

by wiscoboi510
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Wilz

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Nov 07, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

Took 2 months and replaced a bad tranny with a used one. They sold me a extended warrantee for $4000 that refused to cover it. More

by THESHINERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Meacham, Rachel Engel, Dalton Jarvey, Isaiah Maki , Hector was a great salesman

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Oct 21, 2025

Russ Darrow Direct responded

We truly understand your frustration and appreciate your patience throughout this process. Although the extended service contract did not approve coverage, we went ahead and replaced your 150,000-mile transmission with a lower-mileage used unit at no cost to you. Our goal was to make sure you were taken care of and your vehicle was back on the road as quickly as possible.

October 08, 2025

Dealership Rating
Employee Rating

The vehicle is what we were looking for. Hector did a fine job presenting and selling it to us. Thanks More

by GRJJJS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Diaz Rios

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Oct 09, 2025

Russ Darrow Direct responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Hector and our team here at Russ Darrow Direct are glad to have you as a customer. Mike Meacham mike.meacham@russdarrow.com

September 21, 2025

Dealership Rating
Employee Rating

Sam was great! Down to earth and very helpful! Pretty sure she went above and beyond. More

by SARAHMARIE4431
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Burrell

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Sep 21, 2025

Russ Darrow Direct responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

August 29, 2025

Dealership Rating
Employee Rating

Very friendly but also to the point. Good interaction from everyone. I would recommend them to everyone. More

by MOMCURTIS1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

July 31, 2025

Dealership Rating
Employee Rating

Very friendly helpful people. Purchased a vehicle from here, the only issue is that it smells strongly of cigarettes. More

by JENNYBEAN5366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Burrell

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Aug 01, 2025

Russ Darrow Direct responded

Jenny, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Meacham mike.meacham@russdarrow.com

July 12, 2025

Dealership Rating
Employee Rating

Very nice people to deal with. 3 free oil changes and car detailing included with a used car purchased. More

by CARPPOYGAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cecilia Martinez

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Jul 12, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

June 22, 2025

Dealership Rating
Employee Rating

They were very accommodating,friendly to deal with. I would also recommend them to friends. More

by JEANSCHULTZ59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hawley

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Jun 22, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

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