Paolo Castro
Paolo Castro at Mercedes-Benz of Boston

Paolo Castro | Page 14

Business Manager

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

4.8
149 Reviews

My name is Paolo Castro and my passion for the Mercedes-Benz brand began at a very young age. My first exposure to a Mercedes-Benz was my father’s E-class 300 diesel. I loved it! I am from a large family, as I am one of 14 children. While I was born in Manila, Philippines, I grew up in California. I made the transition to Boston in May 2013 to be closer to family. I have been fortunate to have 10 years of experience working with guests and assisting them with “putting dreams in driveways.” I strive to provide a positive and no-pressure car buying experience. I am proud to be a part of Mercedes-Benz of Boston and I look forward to working with you.

4.8

149 Reviews

Write a Review

149 Reviews of Paolo Castro

December 31, 2014

Dealership Rating

Amazing,amazing,amazing Georgina was extremely helpfull and informative throughout the whole process. She makes buying a car such a seamless and easy experience. Would never More

by Ferrari360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Georgina Stavropoulos

Dec 31, 2014

Mercedes-Benz of Boston responded

Thank you for taking the time to share your terrific feedback. Please don’t hesitate to contact us or stop by with any questions you may have going forward. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Happy New Year! Jeff Davis, General Manager

December 31, 2014

Dealership Rating

Highly recommend M-B of Boston...Paolo is wonderful. My husband and I purchased our first Mercedes from Paolo Castro of M-B of Boston. Paolo told us that once we owned a Mercedes we would never want to More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2014

Mercedes-Benz of Boston responded

Thank you, Rose! We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Happy New Year! Jeff Davis, General Manager

December 24, 2014

Dealership Rating

Great day!!!! I have always wanted a Mercedes for Christmas!! Paolo made my dreams come true!! He was professional and knowledgable. He was so patient in the explan More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2014

Mercedes-Benz of Boston responded

Thank you, Ann! I'm so pleased to learn that Paolo was able to assist you and answer yours questions. He is an asset to our team and I know he will be grateful to read the nice comments. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Happy Holidays! Jeff Davis, General Manager

December 24, 2014

Dealership Rating

Great working with Paolo This is my second mercedes C class, but first purchase at this dealership. Paolo was very professional and knowledgeable. I was impressed with the ent More

by Mrmercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2014

Mercedes-Benz of Boston responded

Thank you for taking the time to share wonderful feedback about Paolo! For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Happy Holidays! Jeff Davis, General Manager

October 04, 2014

Dealership Rating

Great place to buy a Benz I am thoroughly pleased with this dealership. They took care of me in every phase of the process. I knew what I wanted and when they showed me my bea More

by jacques.p.daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Tucker, Chadi

Oct 06, 2014

Mercedes-Benz of Boston responded

Thank you, Jacques! I'm so happy to hear Paolo, Jeff and Chadi were able to assist you with your purchase. If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Jeff Davis, General Manager

July 30, 2014

Dealership Rating

Outstanding service and honest people I bought a 350 ML from Mercedes-Benz of Boston and Paolo Castro and Shadi Shaker were so informative, patient and straight forward. I was impressed wi More

by adel.moussa.524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shadi Shaker

Jul 30, 2014

Mercedes-Benz of Boston responded

Thank you, Adel, for the glowing review! We strive to make the car buying experience as enjoyable as possible for all of our guests. Our team is dedicated to your 100% satisfaction. On behalf of Paolo and everyone here at Mercedes-Benz of Boston, we greatly appreciate your fantastic recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager

May 30, 2014

Dealership Rating

Rave review I would like to begin by saying that I had no intention of leasing another Mercedes Benz as the lease on my 2011 came to an end. Although I was extrem More

by mduwors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 30, 2014

Mercedes-Benz of Boston responded

Thank you for taking the time to share this feedback. Your kind words are appreciated. We are fortunate to have a great team of folks who truly understand what exceptional service is. Paolo is a perfect example of this, as he always aims to exceed his customer’s expectations. We appreciate your business and look forward to serving your automotive needs for many years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 21, 2014

Dealership Rating

Paulo Castro- 5 Star Experience! I had an existing lease with Mercedes and was considering changing to BMW just for some change. I quickly changed my mind as soon as I met Paulo Castr More

by blakelyFaiella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2014

Mercedes-Benz of Boston responded

Thank you so much for sharing your superb opinion about Paolo! I'm so happy to hear that you had such a great experience at our dealership, especially while working with Paolo. He is absolutely an asset to our team and I will make sure your compliments are heard. Enjoy your new Mercedes-Benz and we look forward to your next visit! Kind Regards, Jeff Davis General Manager Mercedes-Benz of Boston

March 22, 2014

Dealership Rating

Paolo Castro did a amazing job helping me pick out a car. I bought my bmw a month ago and till this day Paolo Castro calls me to check up if everything alright with the car or if I need anything. Great and c More

by Bayron12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2014

Mercedes-Benz of Boston responded

Thank you for taking the time to share your kind words. We take great pride in surpassing any and all expectations you might have when purchasing a new vehicle. I'm so pleased to hear that Paolo has proudly represented this dealership and provided you with such great service. We appreciate your terrific recommendation and look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

January 31, 2014

Dealership Rating

I purchased Mercedes E350 2014 recently. Paolo Castro I purchased Mercedes E350 2014 recently. Paolo Castro helped me in a very efficient way giving me all the information I needed. He worked fast and k More

by tamarind9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paolo Castro

Feb 03, 2014

Mercedes-Benz of Boston responded

Thank you so much for this kind review. I’m so pleased to hear Paolo was able to assist you with your fantastic 2014 Mercedes-Benz E350. We continuously strive to exceeded our customers’ expectations and Paolo is certainly a testament to that. We appreciate your wonderful recommendation and look forward to ensuring your satisfaction for many more years to come! Best, Jeff Davis General Manager Mercedes-Benz of Boston

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