Paolo Castro | Page 13

Good sales person. Easy going sales person. Much better than two other mercedes dealer sales person at other dealer. No sales pressure. I would buy or lease again next Easy going sales person. Much better than two other mercedes dealer sales person at other dealer. No sales pressure. I would buy or lease again next time. More

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A pleasure to work with Paolo and the entire team at Mercedes Boston were GREAT! Everyone was helpful and available without being pushy. And what can we say - the S63 is on Paolo and the entire team at Mercedes Boston were GREAT! Everyone was helpful and available without being pushy. And what can we say - the S63 is one AMAZING CAR!!! More

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Most ENTHUSIASTIC Sales Rep I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of m I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of my needs. This was the first time in ten years I was looking into leasing a new car and was unclear which vehicle I was going to choose. Upon analyzing all of my needs Dana and several phone conversations with Dana it was clear Mercedes was the way to go. Due to Dana's patience, product knowledge and overall customer service I decided to go to the dealership and test drive the car we had discussed. Paolo Castro was my Sales Rep at Mercedes of Boston and I could not have asked for a better person to assist me. As with Dana, Paolo also had intensive product knowledge and was able to answer all questions I had and brought things to my attention that I had not inquired about. I went in for a test drive with Paolo who made me feel very comfortable when driving the car. He knew this was the first time I was ever considering a vehicle of this stature and went through everything the car had to offer. I had very limited time to sit down with Paolo after the initial test drive. Unlike other sales reps that I was dealing with at the time, Paolo was very respectful, patient and did not continue to hassle me with extra phone calls or e-mails. He allowed me to do everything on my own time, but was always there each step of the way when I needed him. When it was time for me to sign the documents to secure the transaction, I called Paolo and informed him I was on my way to sign the documents, however; I needed the transaction to be conducted as quickly as possible as I was running late to a client meeting. Upon my arrival, Paolo and the Business Manager (Jeff Tucker) had everything ready for me and got me out so I was on time for my meetings. The actual delivery of the vehicle was a fun and entertaining experience as Paolo made me laugh a lot while he went through all of the features in the vehicle. His enthusiasm for thoroughly explaining explaining the features of the vehicle only made me more excited about the car. At that point, I was confident in my decision for leasing the car not only because of the car, but the service I was provided as well. Later that day, I received an e-mail from Paolo asking how the car was, I was happy he e-mailed me because I did have a question, but did not want to bother him. Since then, any questions I have I send to Paolo via e-mail/text/phone call and he responds quickly and is always very helpful. In conclusion, I highly recommend Mercedes Benz of Boston the service and overall experience exceeded my expectations. More

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Best dealership in Boston! I love my new GLA 250. This is the second car I've purchased from this dealership and the experience was extremely positive both times! The salespeopl I love my new GLA 250. This is the second car I've purchased from this dealership and the experience was extremely positive both times! The salespeople and managers don't feel or act like traditional 'car dealers' they let me drive the process. Weren't pushy. Helped me understand what to buy based on my needs and lifestyle vs what made them the most money. So genuine! More

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Perfect experience to buy a car Thanks to Paolo that I can get my dream car in short time. He is very friendly and efficient. He offer me many options and compared their advantage pr Thanks to Paolo that I can get my dream car in short time. He is very friendly and efficient. He offer me many options and compared their advantage professionally. When I struggled, he provided me some solutions rather than push me to make fast decision, so I totally enjoy this sales experience. It's my first time to buy a car and he answered my questions very patiently and cared my feeling. He is a really trusted consulted if you want to buy a car! More

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dream car Thanks to Paolo Castro he find me the car of my dreams. C300 sport white with red seats! Its my dream car! Paolo was very good all the way. He paired Thanks to Paolo Castro he find me the car of my dreams. C300 sport white with red seats! Its my dream car! Paolo was very good all the way. He paired my bluetooth and show me the options to my car. Was very patient with showing me since this is my first new Mercedes-benz car. I will send all my friends from BU to Paolo! More

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The best sales experience I've ever had in a dealership!! Paolo made the buying experience actually enjoyable. He is friendly and takes the time to explain details addressing any of our questions. He knew a Paolo made the buying experience actually enjoyable. He is friendly and takes the time to explain details addressing any of our questions. He knew all the details about the GLK we were looking at and spent the time to show us all the functions. When it came time to deliver the vehicle, Paolo drove through a blizzard to deliver the vehicle to us. He then took additional time to show us all the features of our new car again. I'd have to say that Paolo is a top notch salesperson and I'd be glad to buy a car from him again. More

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Great MB buying experience I purchase a new MB every year, Paolo Castro, is a professional that makes the buying experience delightful, One of Paolo's very good sales trait is l I purchase a new MB every year, Paolo Castro, is a professional that makes the buying experience delightful, One of Paolo's very good sales trait is listening to his clients, he commands knowledge of his products, benefits and features, he's also a good negotiator (but so am I).. so between Paolo, George Kotsiras, and me a great deal is always accomplished....whenever Paolo, sees me in the dealership he always takes a few minutes to say hi (he remembers his clients), ask about the car, checks in with the service advisor, a real honest gentleman, and great sales person with no pressure great personality....see you August for the 2016 Paolo, have George sharpen that pencil...with Paolo you will always get a good deal. More

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Wonderful Car Buying Experience! I could not be more pleased with our experience at Mercedes Benz of Boston. From the moment I walked through the door, Paulo Castro and George Kotsir I could not be more pleased with our experience at Mercedes Benz of Boston. From the moment I walked through the door, Paulo Castro and George Kotsiras were so accommodating and made the process absolutely seamless. When I told them it was a surprise for my fiancé they added a bow, which made it extra special. Paulo was very patient as he went through all the features of the car and made sure I left there knowing exactly how everything works. We're in love with our new vehicle and wouldn't hesitate to recommend this dealership to anyone looking to buy a car. More

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Excellence service ,friendly,the salesmen was very helpful and kept his word the whole team was very helpful from the manager to the salespeople and the financial depar ,friendly,the salesmen was very helpful and kept his word the whole team was very helpful from the manager to the salespeople and the financial department. More

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