Pat Repman
Pat Repman at Alan Webb Mitsubishi
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Pat Repman | Page 3

Warranty Administration

Alan Webb Mitsubishi

3608a NE Auto Mall Drive
Vancouver, WA 98662

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4.6
43 Reviews

Dealership Experience

19 yrs, 11 mos

Industry Experience

40 yrs, 9 mos

Languages Spoken

English English

4.6

43 Reviews

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43 Reviews of Pat Repman

October 09, 2021

Dealership Rating
Employee Rating

They were very busy and I had to wait a while, however they gave me free tire rotation, because of the wait. Very happy with the service. More

by PFLEGER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Oct 13, 2021

Alan Webb Mitsubishi responded

Joyce, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that your received thoughtful service even though you had a longer than usual wait. We look forward to seeing you and your Mirage in the future. Have a great day! Sincerely, Your Alan Webb Mitsubishi Auto Family

June 08, 2021

Dealership Rating
Employee Rating

Curtis in the service center was very helpful. He is awesome! When I got my car it was clean inside and shinny outside. I will definitely come back. More

by jovi67vitug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: curtis snider

Jun 10, 2021

Alan Webb Mitsubishi responded

Jovita, Awesome! We are pleased to hear the Curtis was very helpful and returned your Outlander clean inside and out. We value your time and feedback. Thank you for choosing Alan Webb Mitsubishi for your service needs. Take care and have a wonderful day! Sincerely, Your Alan Webb Mitsubishi Auto Family

May 26, 2021

Dealership Rating
Employee Rating

Curtis Snider in the service helped me, he was very busy Curtis Snider in the service helped me, he was very busy but he and his team did a great job, it was a pleasure driving home. The Washington added More

by DAMIEID
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 28, 2021

Alan Webb Mitsubishi responded

David, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that Curtis and his team did a great job. We look forward to seeing you and your Outlander in the future. Take care and have a great day! Sincerely, Your Alan Webb Mitsubishi Auto Family

March 17, 2021

Dealership Rating
Employee Rating

Phones ...... Awfull!! Just try to get an appointment No call back. on next try 4 transfers. Reception... Awfull!! Paper work more important than customer check in, 20 Minutes. Service.... Great, consi More

by RICHARD IVERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 17, 2021

Alan Webb Mitsubishi responded

Richard, We are disappointed to hear of your less than stellar experience. We are currently in the process of hiring more support staff to provide more efficient client support and customer service. We sincerely apologize for falling short of your expectations. Thank you for taking the time to share your experience. It helps us to build a positive customer experience for you and others. Again, we are sorry for the lengthy appointment process and excessive wait times. Please take care. Sincerely, Alan Webb Mitsubishi

February 26, 2021

Dealership Rating
Employee Rating

What happened to the Mitsubishi service center. I was bumped down to Nissan and what an experience. I changed getting my brakes done and the code had cleared. I did however need an oil change and wanted More

by MEANDUANDBOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 17, 2021

Alan Webb Mitsubishi responded

Russell I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

Mar 17, 2021

MEANDUANDBOO responded

Had the alternator, serpentine belt and belt tensioner which was frozen replaced. This is something that should have been caught. Now I’m getting emails that I should come in for a 27 point inspection. I thought that you did that every time. Not afraid to pay for repairs but would like to be able to trust that what needed to be fixed actually got fixed. Gladys

January 06, 2021

Dealership Rating
Employee Rating

Your people did good, worked hard to please. With no pressure. After we pay this rig off we plan on coming back for the wife's car. This is one of the only dealerships that I feel comfortable with. Than More

by rewipe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Jacques, Sam Manaway, Paul Nickolas, Liz Osterloh

Jan 11, 2021

Alan Webb Mitsubishi responded

Larry, Awesome! We are pleased to hear that our staff did a good job and earned your future business. Thank you for taking the time to share this nice review and a 5-star review. We value your time and feedback. We look forward to seeing you and your Titan in the future. Take care and have a great day! Sincerely, Your Alan Webb Mitsubishi Family

December 31, 2020

Dealership Rating
Employee Rating

Mike was amazing to work with. He knew I loved this car and did everything he could to help me get into it! I love driving it and the safety features are amazing. Mitsubishi warranty is hard to pass up, e More

by loveslostflower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Porter, George Zumwalt , Mike Jacques, Paul Nickolas, Liz Osterloh, Tim Rock

Jan 04, 2021

Alan Webb Mitsubishi responded

Elizabeth, Congratulations on your new Mitsubishi Eclipse Cross. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are thrilled to hear that Mike was amazing to work with. We look forward to seeing you and your Eclipse Cross in the future. take care and have a wonderful day! Sincerely, Your Alan Webb Mitsibishi Family

December 27, 2020

Dealership Rating
Employee Rating

They had my car in and out within an hour! They did great and explained what my car needs next. Offered to even wash my car! More

by mom4life63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 28, 2020

Alan Webb Mitsubishi responded

Kerry, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are happy to hear that your service was timely and informative. We look forward to seeing you and your Lancer in the future. Have a great day! Sincerely, Your Alan Webb Mitsubishi Family

December 18, 2020

Dealership Rating
Employee Rating

Everything went perfect. You have a great bunch of people working for you. The waiting area was very nice. Thanks a lot. 1-2-3 go. Tom More

by TOM_BLIZZARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 21, 2020

Alan Webb Mitsubishi responded

Tom, Thank you for taking the time to share this kind review and a 5-star rating. We value your time and feedback. We are pleased to hear everything went perfectly and our staff are great. We look forward to seeing you and your Lancer in the future. Happy holidays! Sincerely, Your Alan Webb Mitsubishi Family

November 29, 2020

Dealership Rating
Employee Rating

The sales person even care so much she even helped me get my car to the dealership when it broke. The best service ever since it was thanksgiving. I could not ask for any better service. Paul Baker. More

by pauljbaker2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Copeland, Mike Jacques, Liz Osterloh

Nov 30, 2020

Alan Webb Mitsubishi responded

Paul, thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are happy to hear that Liz was accommodating and provided great service. We look forward to seeing you and your Outlander PHEV in the future. Take care and stay safe! Sincerely, Your Alan Webb Mitsubishi Family

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