Pat Ryan | Page 9

Not sure why I keep coming back. UPDATE: I will NOT be back There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make There are a few very good customer service professionals at Chrysler service among the countless hacks. Even the very best service professionals make mistakes when I visit with my vehicle. So, what does that tell you when even the best individuals fail to meet the customer's needs every time they work with the customer? It's probably not the employees' fault when the good are bad and the bad are horrible. On that note, it's the same reason that this review and all past reviews will and have passed without acknowledgment. It's the culture at your business that is failing your customers and that culture is a reflection of management. UPDATE: This is the response I received which exemplifies my review: Private Response Ryan Auto Mall responded to this review January 27, 2016 Good morning Mike. I am certain that at your business you have issues from time to time that get mishandled. It would appear that is the case at this dealership as far as you are concerned. You mention that your review would pass without acknowledgement. We do take our reviews seriously and treat them as an opportunity to learn and improve. It is, however, more difficult to learn from someone who, rather than offering constructive criticism, prefers to express himself in a self-important manner with anger and contempt for an entire business and follows up by emailing every employee with his ranting and raving. As one of the countless hacks that you refer to, I can assure you that you and your business are not perfect either. We would just prefer to know that and politely not mention it to everyone we meet I maintain my previous point; that while management seeks out individual employees to blame for bad service, it's the culture that management has created that fails their customers. More

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Always wanted a Cruze Kirsten is awesome and amazing. I so want Ryan to give me the tow hitch and my and I will install. Truly this is one thing that I truly need. Pleas Kirsten is awesome and amazing. I so want Ryan to give me the tow hitch and my and I will install. Truly this is one thing that I truly need. Please ask management to consider giving me the hitch tow package. I don't need the electrical hook ups, I can buy those. Kirsten and I didn't see any scratches and pits. However, there are quite a few. The dodge dealership did not have a van with electric start nor a tow package. I wanted to go back to a van. So I opt out of that when I seen a cruze was available. I need help to set up my on star. More

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Truck buying experience Upon entering Ryan Chevrolet we were immediately greeted by Kevin Haugen. He inquried what brought us to Ryan, and how he could assist us. Throughou Upon entering Ryan Chevrolet we were immediately greeted by Kevin Haugen. He inquried what brought us to Ryan, and how he could assist us. Throughout the process he was knowledgeable, upfront, and answered all our questions. Kevin and the other Ryan Chevrolet staff we interacted with (for financing and accessories) assisted us to ensure that our truck purchase met our needs and expectations. After truck delivery, Kevin followed up to ensure that there were no issues, and to contact him if there was anything we needed him to address. More

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Treated like a king! We purchased a used Cadillac SRX from Scott Goodmanson at Ryan Chevrolet and we were treated like we had just purchased a brand new Escalade. Everybod We purchased a used Cadillac SRX from Scott Goodmanson at Ryan Chevrolet and we were treated like we had just purchased a brand new Escalade. Everybody we came in contact with acted with friendly professionalism and made our purchase a pleasant experience, not a chore. More

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NEW CAR PUCHASE-GO SEE BRUCE! Go to Ryan Chev when you want a great vehicle, top notch service and the best deal... Bruce Varner is your go to guy. He will take you where you want Go to Ryan Chev when you want a great vehicle, top notch service and the best deal... Bruce Varner is your go to guy. He will take you where you want to go with product knowledge and getting the right vehicle to fit your needs. Look no further. You found Bruce. More

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Excellent from order to delivery I have bought multiple vehicles from Bruce Varner. He consistently delivers excellent service and follow up. On the most recent purchase I sent Bruce I have bought multiple vehicles from Bruce Varner. He consistently delivers excellent service and follow up. On the most recent purchase I sent Bruce an email on a holiday weekend expecting a 2-3 day wait for an answer. Bruce got back to me within an hour. More

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buying the car It was easy Scott, Pat, Lisa and Jeff were easy to work with Jeff and I have alot in common. This is the second car I bought from Scott. I would recom It was easy Scott, Pat, Lisa and Jeff were easy to work with Jeff and I have alot in common. This is the second car I bought from Scott. I would recomend Ryan Chevy More

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Great Experience Our company needed to replace one of our truck's. We went in explaining our needs, within a couple days Doug Rambow found a truck for us. It took abou Our company needed to replace one of our truck's. We went in explaining our needs, within a couple days Doug Rambow found a truck for us. It took about a week from start to finish to get our new truck. It was a great experience, definitely would recommend to a friend or colleague. Rhino Inc. More

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Great experience ~ very customer focused! I stopped at the dealership for my regular oil change, and to check out the vehicle inventory on the sales lot. I was pleasantly greeted by sales cons I stopped at the dealership for my regular oil change, and to check out the vehicle inventory on the sales lot. I was pleasantly greeted by sales consultant, Steve Edmonson. Together we looked at various SUV's, and narrowed the vehicle to a Chevrolet Traverse. Steve was very considerate and helpful in the process, making sure I was completely satisfied with all the options on the Traverse I selected. I did not feel any pressure, or unease, in the entire transaction! I am now the proud owner of a 2015 Traverse. I also met with Lisa Stifter, another awesome experience! She was very knowledgeable of the vehicle and ultimately led me to protecting my investment with an exterior and interior protection package. The dealership is a class act! Nicely done. More

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Wonderful experience at Ryan Chevrolet! We purchased a Chevrolet Silverado 1500 at Ryan Chevrolet. The service we received throughout the buying process was amazing!! The employees that we s We purchased a Chevrolet Silverado 1500 at Ryan Chevrolet. The service we received throughout the buying process was amazing!! The employees that we spoke with were always friendly, never pushy, and answered all of the questions that we had. We got a great price on our new truck too! We will purchase all future vehicles from Ryan Chevrolet and will recommend them to all of our friends! More

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