Pat Wergin

This was the best experience I’ve ever had purchasing a car. Helen, Bob, Pat and the entire team really treated me like family, and looked out for what I wanted. car. Helen, Bob, Pat and the entire team really treated me like family, and looked out for what I wanted. More

by milty621 Verified Customer Verified Customer

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We recently had an experience with Annapolis Subaru that truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body sh truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body shop was unable to get the part necessary to complete the repair for several months. At our whit’s end, we reached out to our dealership for help. This was not their problem to fix but we were unable to obtain a resolution weeks into this ordeal and didn’t know what else to do. The team at Annapolis Subaru demonstrated an exemplary level of professionalism, empathy, and dedication to resolving our issue. What stood out the most was the dealership’s proactive approach to finding a solution to this problem they did not create. They identified resources locally and at the national brand level who could quickly source the part. They were transparent and communicated effectively. After 9 weeks of run-around, Annapolis Subaru resolved the issue in 5 business days. We have purchased 3 Subarus from Annapolis Subaru. Seeing their dedication to ensuring customer happiness sets them apart from other dealerships. I highly recommend Annapolis Subaru for anyone in search of not only quality vehicles but also a dealership that values its customers and stands behind its products. More

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We had the best experience with this Dealership. Purchased a used car. They had all the paperwork ready for us in advance. A super quick delivery! Small problem with the vehicle we discovered on the Purchased a used car. They had all the paperwork ready for us in advance. A super quick delivery! Small problem with the vehicle we discovered on the drive home. We took it to a local dealer to diagnose. They reimbursed us with no hassle. Highly recommend them to anyone looking for a vehicle! More

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The sales process/ transaction was made to be very simple and seamless. The team at Annapolis Subaru went the extra mile. and seamless. The team at Annapolis Subaru went the extra mile. More

by kwergin Verified Customer Verified Customer

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I had a terrific experience at Annapolis Subaru ..everyone was wonderful Oddie, Joe, Steve, Robin, everyone😃😃😃 I did get a call from a nice young lady checking in on me and she said she was ..everyone was wonderful Oddie, Joe, Steve, Robin, everyone😃😃😃 I did get a call from a nice young lady checking in on me and she said she was going to send me a $25 gift certificate for gas... So far I have not seen it ☹️ More

by clwdutch Verified Customer Verified Customer

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Even with social distancing, great customer experience! Annapolis Subaru is very conscious of the current COVID-19 crisis and did a great job of managing prospective buyers at the dealership so social dista Annapolis Subaru is very conscious of the current COVID-19 crisis and did a great job of managing prospective buyers at the dealership so social distancing protocols could be comfortably followed. We worked with Andre to purchase a new 2020 Forester in the colors and model we wanted. Not once were we upsold or pressured to purchase something already on the lot, as we had to wait a couple days for the color combo we wanted to arrive. Once our vehicle was in, Andre provided a 5-star delivery with a full tank of gas. In the end, we couldn't have been happier with our purchase! More

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👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 Probably the best experience I’ve ever had purchasing a motor vehicle. Everyone was so polite, friendly and informative. Because of the professionali Probably the best experience I’ve ever had purchasing a motor vehicle. Everyone was so polite, friendly and informative. Because of the professionalism of the staff and the quality of the vehicle they sell, I would have no hesitation to recommend Annapolis Subaru as the place to go to buy a car. More

by JIMMYALUISI Verified Customer Verified Customer

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Patience with a smile! My wife and I were thrust into a car buying situation unexpectedly. Sonja was VERY patient as we worked through our frustrations at being in the situa My wife and I were thrust into a car buying situation unexpectedly. Sonja was VERY patient as we worked through our frustrations at being in the situation and acted very professionally. When it came time to purchase, and we decided on Subaru, she made sure that all of the people in the sales pipeline knew how tight for time my wife was (job related) and none of the expected “hard sell” options every materialized. We were in and out of the dealership at the price agreed in the time promised. We couldn’t be happier. More

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A fantastic, customer-focused experience. I have had the distinct pleasure of being a multiple-time purchase of vehicles from Annapolis Subaru. Pat Wergin has always gone out of his way to s I have had the distinct pleasure of being a multiple-time purchase of vehicles from Annapolis Subaru. Pat Wergin has always gone out of his way to source the car that we wanted and given us the best deal possible. More

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Worst car buying experience ever! They don't want customers The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them dow The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them down to get a status. The car I owned for 12 years finally gave in, so, I searched for a replacement. I found a used bmw convertible online and made inquiry. I went in store and test drove it. I was told that vehicle had passed inspection. With their permission, I drove vehicle to my mechanic for inspection and he said it would have failed his inspection. There were several problems, the top would not open or close properly, the windshield needed replacement, and the engine service light was on. I shared this with the manager and he brushed me off. I informed that I would buy it once they fixed it. Financing was approved. I was prepared to leave a down payment on the vehicle, but was told it was non-refundable. After two weeks of being told that vehicle was being repaired, I heard nothing more. I called and left messages and sent email for status, no response. Finally, I called the gm, no response. I escalated to exec vp who did return my call and he told me that he'll have used car manager call me within 10 minutes. That call never came. HOWEVER, laterThat evening, I received an email from sales agent that vehicle was sold. Vp asked me to forward my emails to him and said he would get back to me the next day. I sent emails, he never got back to me. I followed up with vp and expressed my frustration of lack of communication from top down, and his response was "at the end of the day, it was better that things didn't work out because they could not meet my expectations". What I expected was professional courtesy, timely responses, and truth. Apparently, they don't care about quality service or customer satisfaction. I took my business elsewhere and purchased a new car. More

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