Patricia Fowler | Page 3

Dealer try to rip me off. Saying my fuel pump is out and trying to charge me $3200 to fix it. Tow it home and another mechanic fix it for a few hundreds bucks!! Fuel pump stil Saying my fuel pump is out and trying to charge me $3200 to fix it. Tow it home and another mechanic fix it for a few hundreds bucks!! Fuel pump still working fine..Scam!!! More

by Nicknguyen850 Verified Customer Verified Customer

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My car was purchased from Walt Massey. They have provided service for my car. Everyone is very friendly and professional. They have provided service for my car. Everyone is very friendly and professional. More

by Chocktaw281 Verified Customer Verified Customer

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Patricia was amazing! She scheduled an pickup and delivery for my daughters car. Excellent service and communication! She scheduled an pickup and delivery for my daughters car. Excellent service and communication! More

by GmcLady50 Verified Customer Verified Customer

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Excellent Service! 2024 Chevy 3500 needed- Brakes, Oil Change, Fuel Filter Change and the Tires Rotated. Called at 9:00, in by 9:30, out by 3:00, same day! 2024 Chevy 3500 needed- Brakes, Oil Change, Fuel Filter Change and the Tires Rotated. Called at 9:00, in by 9:30, out by 3:00, same day! More

by Tommy4kd Verified Customer Verified Customer

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Shianne is very thoughtful, kind and considerate of customers. She knows her job and takes great care of customers. customers. She knows her job and takes great care of customers. More

by LGHILL1974 Verified Customer Verified Customer

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very good, fast service, only hiccup was that service was supposed to check on extended warranty coverage of a leaking seal but no one ever got back supposed to check on extended warranty coverage of a leaking seal but no one ever got back More

by lylehouser Verified Customer Verified Customer

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The staff was very kind and helpful. They kept me informed about the progress of my vehicle. Enjoyed the service. They kept me informed about the progress of my vehicle. Enjoyed the service. More

by larryd Verified Customer Verified Customer

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During this most recent service visit I was VERY frustrated. I was told on my 1st call I did not need an appointment. When I came that Sat. I found out that was not correct and the person had entere frustrated. I was told on my 1st call I did not need an appointment. When I came that Sat. I found out that was not correct and the person had entered inaccurate info about our conversation. I had to call multiple times to get my diagnostic estimate and told “He’s with a customer” as if I was not one too! I could go on for pages about the poor customer service I received! However, once I was finally able to speak with a young woman to state all that I been through over the course of 3 or 4 days and that I was ready to go elsewhere in a firm but reasonable voice, things went more smoothly and my car repaired in a day. The moral: no paying customer should be given inaccurate or incomplete information and a simple explanation like “Ma’am we are very busy…” and give an estimated time/day to call back would have made a world of difference. I felt as if my concerns were not taken seriously but you all GLADLY accepted the $1000 I paid. My purchase experience was totally different and based on this experience, I’m not sure what I will do in the future. More

by Anonymous Verified Customer Verified Customer

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Smooth and Complete service of my Truck. No problems at all. In and Out in One day. No problems at all. In and Out in One day. More

by Patbond Verified Customer Verified Customer

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Great attitudes and super fast service . Everyone was great. Service departs at dealerships usually take forever . Thanks for the the great service . Everyone was great. Service departs at dealerships usually take forever . Thanks for the the great service . More

by JAMESCLARK.1983 Verified Customer Verified Customer

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