Patricia Neal | Page 3

I had let the service on my Dodge Magnum RT run a little long because there was no dealer here in Chattanooga... So when Crown opened up, I though I would give them a try. And Boy, am I glad I did. My firs long because there was no dealer here in Chattanooga... So when Crown opened up, I though I would give them a try. And Boy, am I glad I did. My first experience was with Patricia Neal, service writer and she made me feel confident and welcome right off of the bat. She had a well qualified technician, Matt Clark, ride with me to discuss the problems I was having. After further inspection, Matt discussed with me his findings and some of the technical details behind his diagnosis. He made me comfortable that we would only be doing work that was needed and nothing not needed. I felt confident with his plan but I was a little concerned about the prices on the tires he recommended. So I did significant Internet searches on the tires they recommended. I always felt that buying tires from a Dealership... well you were going to pay a high price. So, I was surprised and please to find that their prices on this high-end 60K mile tire was as good as anyone around... And then I would get the benefit of their mounting, balancing and warranty. I do a lot of Internet searches so if I couldn't find a better price, one does not exist. I sure didn't want to save $25 per tire and have them shipped to me UPS with no mounting, no balancing and no local warranty! Anyway, the bottom line is that if their service is that good... I am pretty sure I would start with them next time I need to buy a car. I appreciate the quality of service and courtesy extended to to me by Patricia Neal and Matt Clark. More

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I had a couple of issues with a new vehicle purchased at Crown. Both times the issue was diagnosed and repaired correctly. Each time the techs (James and Steven) explained the issue and what would be requ Crown. Both times the issue was diagnosed and repaired correctly. Each time the techs (James and Steven) explained the issue and what would be required to correct the problem, and the Service Advisor (Patricia)kept me informed of the progress. It is comforting to know that when service is needed, the Service Department employees actually care enough to diagnose and actually make every effort to correct the problem. Most dealerships have a reputation for not taking care of issues without a lot of hassle, but Crown has proven to be just the opposite in fixing it right the first time. More

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