Patrick Conaway | Page 33

I purchased my vehicle from another Kia deal in town and was trying to schedule an appointment...was going to have to leave my vehicle with them for 10-14 business days just to get a diagnostic check done. was trying to schedule an appointment...was going to have to leave my vehicle with them for 10-14 business days just to get a diagnostic check done. I called Midtown and from the first call was treated like they cared. My appointment was set up and within the time frame I was told (24-48 business hours) received a call and text with the issues that were found. When I went in to pick up the vehicle, I had a few questions that Patrick took the time to answer and when he was unable to answer one of the questions, he took me back to the Tech that worked on the car. I left there fully understanding the situation with my vehicle and felt like they wanted to take care of me as a customer...which I now am... being involved in a customer service business for over 35 years, I can honestly say Midtown Kia gets it...thank you to all I had the pleasure to interact with in this process from the woman who helped me schedule my appointment, to Patrick and the technician that took the time to talk to me. More

by Tudog76 Verified Customer Verified Customer

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Patrick was great! He got the vehicle done in a flash! Good place to go! He got the vehicle done in a flash! Good place to go! More

by sgoins1 Verified Customer Verified Customer

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Was told to make an appointment for my extra key to get programmed. I was told it would be an hour long appointment. I had to take off work for the 3 pm appointment because the lady booking the appointment programmed. I was told it would be an hour long appointment. I had to take off work for the 3 pm appointment because the lady booking the appointment didn’t want to make an appointment after 2:30. After arguing with her she did push it to 3 pm. I still don’t understand that one because if it’s only an hour appointment, they could have scheduled it for 4 PM. Anyways, after I got there, I slept for over an hour just to be told that they needed a code from Kia and could not program my car key. This was after I had waited for six weeks for them to even get the key to me. After throwing a fit, the manager did finally make it to where they came to my town to pick up my car and program the key and return my car to me. I hope they have better service in the future!Strike out this time. More

by mdf1014 Verified Customer Verified Customer

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Everybody was very friendly and professional and helpful. I was able to get a ride to and from work, which was a very great Support highly recommend their Service Department. I was able to get a ride to and from work, which was a very great Support highly recommend their Service Department. More

by ANGEL_92683 Verified Customer Verified Customer

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Such good service from Patrick and Kia Optima. Everyone was respectful and kind. My needs were all met. Thanks to Kia Optima. My Kia Optima has served me well. Everyone was respectful and kind. My needs were all met. Thanks to Kia Optima. My Kia Optima has served me well. More

by Franceiljohnson Verified Customer Verified Customer

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Service is always excellent Patrick was so thorough and Bree was so helpful and sweet! Looking forward to my next service appointment Bree was so helpful and sweet! Looking forward to my next service appointment More

by rosofi1104 Verified Customer Verified Customer

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I have already written a google review in regards to this. There guy that does PDR paint-less dent repair also had my brand new car painted. this. There guy that does PDR paint-less dent repair also had my brand new car painted. More

by donotsend0 Verified Customer Verified Customer

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She was phenomenal she helped me out to the max showed me everything that was wrong with my car and great recommendations, if I could I'd give her 1000star rating everything that was wrong with my car and great recommendations, if I could I'd give her 1000star rating More

by ericcasey6 Verified Customer Verified Customer

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We first went there because they had the exact car we liked. Everyone there was very friendly and helpful. Brendan Collins was our first contact. He was, and still is, always available if we have any que liked. Everyone there was very friendly and helpful. Brendan Collins was our first contact. He was, and still is, always available if we have any questions, etc. And they all worked to get us any available discounts abd the price was as good, or better than any other dealership. We are happy we found them and look forward to continued relationship. More

by Trudy Price Verified Customer Verified Customer

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Good service, but didnt get floormats for my car though. Nor was necessarily warned about no floormats Nor was necessarily warned about no floormats More

by rooster7227 Verified Customer Verified Customer

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