Patrick Conaway | Page 32

Service was excellent from the time I entered the door until leaving The waiting area was very clean until leaving The waiting area was very clean More

by CBOWLES713 Verified Customer Verified Customer

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Happy with the service. I will continue to use midtown Kia for all my service needs and will recommend them to others. I will continue to use midtown Kia for all my service needs and will recommend them to others. More

by wb.moore Verified Customer Verified Customer

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I am very unsatisfied with the service. My radio has been inadequate since I bought my car a year ago, it was in my contract for it to be fixed! It literally was a recall for an update. Who My radio has been inadequate since I bought my car a year ago, it was in my contract for it to be fixed! It literally was a recall for an update. Whoever did it didn't finish it so I've been getting a pop up on my radio every time and my CarPlay doesn't work. I don't have time to leave my car as I don't have another to get to and from work. My husband brought it in for me and was told bc it was a Monday you couldn't fix my radio. Obsurd! You don't care enough about your loyal clients to just do something to make it right? More

by Laura.r.Seltmann Verified Customer Verified Customer

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They did amazing. I was greeted right away and promised ready time was on time. Patrick has always taken care of us. Waiting area was also very clean. I was greeted right away and promised ready time was on time. Patrick has always taken care of us. Waiting area was also very clean. More

by natehitch21 Verified Customer Verified Customer

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Great service,great service great service great service great service great service great service great service great service great service great service great service More

by koko0735400 Verified Customer Verified Customer

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Your service department is the worst I have ever dealt with which is why I moved my vehicle to Ferguson in Broken Arrow. Zach at Ferguson immediately gave me his number and told me to text anytime. Ferg with which is why I moved my vehicle to Ferguson in Broken Arrow. Zach at Ferguson immediately gave me his number and told me to text anytime. Ferguson actually calls customers back. More

by jhollo1029 Verified Customer Verified Customer

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This dealer provides great service, good behavior with customers, fixing car on time and return car back to me very clean. I am very satisfied of their services customers, fixing car on time and return car back to me very clean. I am very satisfied of their services More

by muhammadhilalshirzad Verified Customer Verified Customer

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He was cool & calm very respectful person he answer all my questions the wait wasn't bad @ all. my questions the wait wasn't bad @ all. More

by Regina Oneal Verified Customer Verified Customer

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Midtown Kia is always top rate service. Truly treated like family when you walk in the door. Truly treated like family when you walk in the door. More

by ShelSand45 Verified Customer Verified Customer

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I left my car for my appointment early AM - put my key in the dropbox with everything filled out (I called prior to make sure this was okay). I called at my appointment time to let the service department kno the dropbox with everything filled out (I called prior to make sure this was okay). I called at my appointment time to let the service department know my vehicle was there and Christine said yeah they will see it. I call again after 3pm to check on the progress and they forgot about my car! Christine then asked if I could leave it overnight. I arranged for my own transportation home and back to work the next day (they offered to Uber me home and I declined). The next day I get called about how my recalls were completed as scheduled but I had some major repairs needed - like replacement of windshield wipers etc... I had also asked if they would reattach a new piece of trim my husband put on one of my doors and was told all of the clips were broken and I needed to purchase over $300 of new clips. I asked my husband to call and talk to Patrick about it and he told Patrick it was a new piece and all of the clips should not be broken. Patrick then talked to me and explained that my husband was angry and that he would just comp the clips and needed me to bring my car back in for this. I told thanked him but said I didn't understand how all of the clips were broken - it was one corner that was not flush - maybe 1 clip broke? They were told from the get go that I needed my car returned to me before 2pm that day so I could pick up my kids from school and they told me they could do this - I called to double check this at 1pm and they said "we can't accomodate that!" I had to be stern to finally have them do what they initially said they would do and get my car back to me - I am only 10 min away! When I get my car back that trim piece was attached fine with no issues - they made me another appointment for this to get new clips and it still said in the email it was going to be over $300 to fix. I cancelled it and will not be returning to this location. Sounds like their car buying experience is great but the service department lacks in professionalism from the receptionist and lacks proper information from the service repairmen. There are multiple one star reviews on google to confirm this. I hope management/ownership sees this and is able to make some changes for the better of their company. Patrick seems to be a good serviceman but I don't think he was explaining the trim issue accurately which caused the miscommunication on this issue. I would have been fine paying for what clips were broken but if all of the clips were broken like he claimed then that trim piece wouldn't have been on at all. Just a frustrating experience all around and I didn't want it to be - hence why I called mulitple times to make sure I communicated my needs and for your location to let me know what was doable. More

by COURTNEYJOHNSON Verified Customer Verified Customer

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