Patrick Facey | Page 7

We have been clients of Stone Mtn nissan for 20 years. We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being taken advantage of and my car has always been ready when promised. KG, our service advisor, is the Best! More

by SKDUDLEY0 Verified Customer Verified Customer

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Patrick Facey was very professional, polite, experience kindhearted , and also a very very unique salesman kindhearted , and also a very very unique salesman More

by DELORISGILCHRIST Verified Customer Verified Customer

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My wife and I bought a new '23 Pathfinder last year. Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire off the vehicle. They stated that the incorrect locknuts had been installed is probably the reason that it broke. They suggested that we take vehicle to the local Nissan Dealer to get fixed under warranty. Dealer said they could not fix our issue under warranty. They could fix it and we could contact Stone Mountain for a refund. We elected to go that route since we live 4hrs away. After talking to our sales person, Patrick Facey, he stated that he would have to get in touch with Sales Manager and would get back in touch with us. After 1 week of no contact, I contacted Customer Service at Stone Mountain. I did not get the name, but he stated that he would again have to contact the sales person and the Sales Manager about this. He assured me that he would be in touch the next day if not that day. After another week of no contact, I contacted Nissan Corporate and filed a complaint with Customer Service, Case#51848894. Mitchell stated that this is not an item that came from the factory, it is a dealer added item. He stated that the only thing he could do would be to contacted the dealership and suggested that they resolve this issue. Well 3 weeks later, we still have not heard from the Stone Mountain Dealership!! I will state that during the original purchasing process of this vehicle, everything went smoothly, no issues and everyone was very pleasant. However, this warranty issue has been everything but. This issue is still open and it does not seem like it will ever be closed. .. More

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This dealership always exercises professionalism, is polite, and puts the needs of customers at the forefront. . polite, and puts the needs of customers at the forefront. . More

by xinahill22 Verified Customer Verified Customer

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All I can say is the team is nothing but amazing Patrick helped me out and was very helpful the manager Carl was nothing but short of amazing, and Floyd the finance guy was amazing as well I would recommend helped me out and was very helpful the manager Carl was nothing but short of amazing, and Floyd the finance guy was amazing as well I would recommend them any day, they are making sure that you leave with a car and the car you want, they don't just put you in anything like most dealer ships, they make sure you are happy an if the car has any discounts they make sure you are informed and get those as well. Thanks again to Patrick for helping me out. More

by mekisha.mckenzie Verified Customer Verified Customer

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The 20,000. 0 miles service was fast and efficient. Thank you for your service on the frontier. 0 miles service was fast and efficient. Thank you for your service on the frontier. More

by ROBERSONTM Verified Customer Verified Customer

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The dealership is always nice and clean. I throughly enjoy my experience when I am there awaiting repairs. The team is warm and friendly. I throughly enjoy my experience when I am there awaiting repairs. The team is warm and friendly. More

by BERYLROBERTSON Verified Customer Verified Customer

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Excelente servicio gracias por su amable atención todos muy atentos y amables y excelentes personas muy atentos y amables y excelentes personas More

by MIREYABRACHO4 Verified Customer Verified Customer

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Patrick was great to work with. Very friendly staff. Took there time to get to know us. Very friendly staff. Took there time to get to know us. More

by fsu185 Verified Customer Verified Customer

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This was the best dealership experience I have had in years. Everybody was nice fast and professional. I love my car. And they are so consistent. years. Everybody was nice fast and professional. I love my car. And they are so consistent. More

by CHINALEE.TM Verified Customer Verified Customer

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