Patrick Genova
BDC Manager,Customer Care Manager
INFINITI of Englewood
60 Rockwood Pl
Englewood, NJ 07631
44 Reviews
Write a ReviewDealership Experience
17 yrs, 5 mos
Industry Experience
33 yrs, 5 mos
Specialties & Trainings
Customer Satisfaction
44 Reviews of Patrick Genova
March 26, 2024
This place is extremely sloppy and lazy I traded in my car and was told they paid off my car but i found out nothing was paid off and missed my payment date and affected my credit. I had to call several t car and was told they paid off my car but i found out nothing was paid off and missed my payment date and affected my credit. I had to call several times but it looked like they were avoiding my call until I actually showed up to the dealership then they started working. This is not my first time trading in a car and by far this place was the worst experience. More
Other Employees Tagged: Carlton Edwards , Carlton Edwards, Patrick Genova
November 25, 2023
The only place that my whole family has been using for over seven years is an irreplaceable place, great people with a sales plan, you can make the deal you want, thank you over seven years is an irreplaceable place, great people with a sales plan, you can make the deal you want, thank you More
Other Employees Tagged: Chris Ong, Leon May
November 17, 2023
Legitimately the worst Dealership car buying experience I've ever encountered. The Dealer sent the wrong VIN number to my insurance company, which I had no idea that I was driving the car without insura I've ever encountered. The Dealer sent the wrong VIN number to my insurance company, which I had no idea that I was driving the car without insurance for 6 weeks. We are now over 3 months since purchase and I still have not received my plates or registration. Allegedly, because I can't get a straight answer from anyone at the dealership because they are so disorganized there was an issue with the title. You would think that some sort of communication would take place and come from the dealer, especially after calling them 9x before someone actually contacted me. On top of this I continually texted the Salesperson to have someone contact which again never happened. Now they are saying at least another 30 days for plates and registration. Not one phone call to make things right and no sense of urgency to actually rectify the situation. Basically I had to call and make a major complaint for anyone to actually get back to me. The greatest part about this whole situation is that one of the managers calls me and asks me how he can help me. He called me and had no idea what was wrong. Meanwhile he had phoned me 4 days earlier and left a voice message on my phone. He had no recollection of calling me previously. The place sucks bottom line More
Other Employees Tagged: Richard Song
November 07, 2023
The Service department took care of my vehicle in a timely matter fixing my issues with a great loaner. timely matter fixing my issues with a great loaner. More
Other Employees Tagged: Mike Gagliardi, Bob Maggia , Mayka Gomez
November 05, 2023
Buyers beware! ! Horrible service and communication worst experience ever. Sha the sales rep is a liar and con artist. Call him out and he will tell you he never sai ! Horrible service and communication worst experience ever. Sha the sales rep is a liar and con artist. Call him out and he will tell you he never said that. Windshield Had a crack they said they would repair and scratches I noticed after leaving the dealership. They changed the breaks when I bought the car but never switched the break sensors out. So the break light was on. They asked me to bring it back I did they fixed the breaks and windshield. They fixed a lot of the paint touch up but still some areas that were not touched up. The car was at the dealership for three weeks and they called me once to let me know what they were doing. I would call and get passed to all the sales reps and their voicemails. Worst experience would not recommend anyone going to Infinity of Inglewood. Would recommend going somewhere else don’t waste your time. More
Other Employees Tagged: Chris Ong, Shah Ahmed
October 28, 2023
Great staff. Will definitely recommend friends and family. Hassle free transaction from beginning to end. Will definitely recommend friends and family. Hassle free transaction from beginning to end. More
Other Employees Tagged: Chris Ong, Brandan Quinones, Shah Ahmed
October 18, 2023
Phone calls were not returned. Did not respond to offer. Did not seem interested in selling a used car. Did not respond to offer. Did not seem interested in selling a used car. More
Other Employees Tagged: Andres Herrera
September 15, 2023
Phenomenal service and people ! Highly recommended! I would give more than 5 stars if I could !! Highly recommended! I would give more than 5 stars if I could !! More
Other Employees Tagged: Chris Ong, Carlton Edwards , Jason Kim
September 05, 2023
Never kind never smile Waiting room so dirty Expensive bad smells two slowly no wash car bad smells two slowly no wash car More
Other Employees Tagged: Chris Ong, Mike Gagliardi, Bob Maggia, Jose Fernandez