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Patrick Horkan
Patrick Horkan at Concordville Nissan

Patrick Horkan | Page 10

Service Advisor

Concordville Nissan

452 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.4
201 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 11 mos

4.4

201 Reviews

Write a Review

201 Reviews of Patrick Horkan

September 17, 2021

Dealership Rating
Employee Rating

Courteous! Clean! Prompt service! Matt explained what was going to get done and how much it cost. No surprises! More

by ADRIENNEAMOROSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa

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Dec 06, 2021

Concordville Nissan responded

Hi, ADRIENNEAMOROSO! Thank you for the 5-star review. We're delighted to hear that working with Matt elevated your experiences with us. Safe travels! - Chuck DeSantis - General Manager

Sep 21, 2021

Concordville Nissan responded

Hi Adrienneamoroso, we are very happy to have provided you with such a positive experience! We hope to see you soon!

September 17, 2021

Dealership Rating
Employee Rating

I waited 6 hours for my car and no sense of urgency on their part. More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joseph Glenn

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Sep 17, 2021

No responded

Waited HOURS for my car and no sense of urgency was extended on their part.

September 17, 2021

Dealership Rating
Employee Rating

As always, my service experience was outstanding. Service took me a day earlier than scheduled. I received a call when the work was completed. Great communication! More

by Bogo21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Dec 06, 2021

Concordville Nissan responded

Hi, Bogo21! We're happy to hear that you left the dealership satisfied with our services. Have a great day! - Chuck DeSantis - General Manager

Sep 20, 2021

Concordville Nissan responded

Hi Bogo21, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2021

Dealership Rating
Employee Rating

I have been a customer at this dealership for over 10 years Chuck DeSantis and his team always take care of me More

by KEVINGAYDOS37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Dec 06, 2021

Concordville Nissan responded

Hi, KEVINGAYDOS37. Thank you for the stellar review. We're happy to hear that your positive experiences earned us your loyalty and trust. We look forward to working with you again in the future. Have a great day! - Chuck DeSantis - General Manager

Sep 20, 2021

Concordville Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 12, 2021

Dealership Rating
Employee Rating

Pat was a pleasure to deal with. I was in and out. Will come back for his service alone! He went around my car right after I pulled up. Again, a very good experience. More

by billyblue1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Kathryn Viohl, The parts department

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Sep 13, 2021

Concordville Nissan responded

Hi, billyblie1980! We're happy to hear that working with Pat led to such a positive experience. Please let us know if there's anything else we can help you with. Safe travels!

Sep 14, 2021

Concordville Nissan responded

Billyblue1980, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2021

Dealership Rating
Employee Rating

Patrick at the advisor desk is absolutely wonderful. He takes his time to explain what is going to be done. Great person! Like the way I am treated. More

by Lisa Healy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 13, 2021

Concordville Nissan responded

Hi, Lisa Healy! Thank you for the 5-star review. We're happy to hear that working with Patrick led to such a positive experience. We look forward to working with you in the future. Have a great day!

Sep 14, 2021

Concordville Nissan responded

Lisa Healy, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 14, 2021

Lisa Healy responded

Thanks for the wonderful experience and the helpful staff. Always a pleasure to have my Nissan car service at your location.

September 10, 2021

Dealership Rating
Employee Rating

I love Concordville Nissan. I have had my last two cars completely serviced and the fallacy that a dealership charges more is totally untrue. They have been very trust worthy and I love Janice at the front More

by Lparris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 13, 2021

Concordville Nissan responded

Hi, Lparris! Thank you for the 5-star review. We're happy to hear that working with Janice led to such a positive experience. We look forward to working with you again in the future. Have a great day!

Sep 14, 2021

Concordville Nissan responded

Hi Lparris, we are very happy to have provided you with such a positive experience! We hope to see you soon!

September 08, 2021

Dealership Rating
Employee Rating

Service was done as expected. words words words words Service was done as expected. words words words words words words words words words words words words words words words words words words words More

by Dfk829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 09, 2021

Concordville Nissan responded

Hi, Dfk829! Thank you for the stellar review. We look forward to working with you again in the future. Take care!

August 31, 2021

Dealership Rating
Employee Rating

The sign posted stated masks required NO EXCEPTIONS but while waiting for my service work people came in not wearing masks - when I asked service tech he said can’t be enforced? More

by JPCPCP2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 01, 2021

Concordville Nissan responded

JPCPCP2, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

August 27, 2021

Dealership Rating
Employee Rating

Knowledgeable Service Writers. It was convenient and easy to make an appointment. They were very accommodating with my work schedule and offered me a shuttle to and from my job after dropping off and for pic More

by beyondexpectations97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Joseph Glenn, Kathryn Viohl

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Aug 30, 2021

Concordville Nissan responded

Thank you for the 5-star review, beyondexpectations97! We're happy to hear that you left the dealership satisfied with our services. We look forward to working with you again in the future. Safe travels!

Sep 04, 2021

Concordville Nissan responded

Hi Beyondexpectations97, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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