Patrick Horkan
Patrick Horkan at Concordville Nissan

Patrick Horkan | Page 12

Service Advisor

Concordville Nissan

452 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.4
201 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 11 mos

4.4

201 Reviews

Write a Review

201 Reviews of Patrick Horkan

August 11, 2021

Dealership Rating
Employee Rating

Poor customer service, waited 15 to be attended to when I arrived. did not explain the work that was done post service, Did not bring car around once it was finished, had to send service rep back to garage t More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Costa, Joseph Glenn

Aug 12, 2021

Concordville Nissan responded

Don, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

August 05, 2021

Dealership Rating
Employee Rating

Great service. Very personable. My car service was very quick. I even came earlier than the appointment time and got done with only a minimum wait time. More

by TREHMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Joseph Glenn

Aug 06, 2021

Concordville Nissan responded

Thank you for the stellar review, TREHMANN! We're happy to hear that you left the dealership satisfied with out services. Safe travels!

Aug 08, 2021

Concordville Nissan responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

August 04, 2021

Dealership Rating
Employee Rating

Concordville Nissan is a.very friendly atmosphere. I am on my fourth and soon to be fifth vehicle from this dealership. That alone speaks volume.🤩 More

by TABDA59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Eckberg

Aug 05, 2021

Concordville Nissan responded

Thank you for continuing to choose Concordville Nissan, TABDA59! We're honored to hear that we were able to provide you 4 (soon to be 5) cars. We look forward to your next visit. Till then, we hope you enjoy your new ride!

Aug 08, 2021

Concordville Nissan responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 04, 2021

Dealership Rating
Employee Rating

The service department on Saturday morning was very busy There are no services offered in the evening My car was not available to me within the hour time frame they told me that it would be done More

by kamm928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Concordville Nissan responded

kamm928, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

Aug 08, 2021

Concordville Nissan responded

Hi Kamm928, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 01, 2021

Dealership Rating
Employee Rating

So Easy to work with. Very knowledgeable and friendly. I always bring my cars to Concordville Nissan and they never disappoint. If you need service on your vehicle, this is place to go..! More

by Sollyflush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Colvin , Matt Costa, Chuck Desantis, Ryan Eckberg, Nate Elliott, Ryan Gilroy, Joseph Glenn, Jeff Rubin, David Solomon

Aug 02, 2021

Concordville Nissan responded

Thank you for the 5-star review, Sollyflush! We're honored to hear that we have earned your loyalty, trust, and recommendation. We look forward to your next visit with us. Have a wonderful day!

August 01, 2021

Dealership Rating
Employee Rating

I love the friendliness and willingness to help from the sales team. They go above and beyond to make sure you are 100% happy with your purchase. More

by vslo1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Joseph Glenn

Aug 02, 2021

Concordville Nissan responded

Hi, vslo1124! We're delighted to hear that you are satisfied with our services here at the dealership. We look forward to working with you again soon.

July 31, 2021

Dealership Rating
Employee Rating

Took 2 hours to get a simple oil change. Not happy about that. It shouldnt take that long. I saw many people working, but it still took way too long. And i had to make the appointment almost 2 weeks in adv More

by Gp.cannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Costa, Joseph Glenn

Aug 04, 2021

Concordville Nissan responded

Gp.cannon, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 29, 2021

Dealership Rating
Employee Rating

John customer rep. For Nissan service and pat service manager, are honest guys who you Caan trust that they will ensure that your vehicle is in good hands during your cars maintenance and warranty work i More

by Matteojoseph112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John customer service department

Jul 30, 2021

Concordville Nissan responded

Hi, Joe Matteo, thank you for your glowing review! John and Pat are valuable members of the team, and we will surely let them know about your kind words. We look forward to working with you again. Have a great day!

July 29, 2021

Dealership Rating
Employee Rating

I met with Matt Costa after having major repairs done to my Pathfinder and he made me feel like a welcomed customer! I will definitely bring my vehicle back for all service and repairs! Thank You! More

by Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Joseph Glenn

Jul 30, 2021

Concordville Nissan responded

Hi, Zach! We're delighted to hear that working with Matt has led to a 5-star experience with us and has earned us your loyalty and trust. We look forward to working with you again soon. Safe travels!

July 27, 2021

Dealership Rating
Employee Rating

Excellent service. Always done correctly and in a timely manner. Personnel always pleasant, and make you feel like a special customer. I drive an hour from New Jersey because it is so worth it. More

by LENNYLEVINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Gilroy

Jul 28, 2021

Concordville Nissan responded

Thank you for the stellar review, LENNYLEVINE! We're honored to learn that you take the time to drive to us from New Jersey. If there's anything else we can help you wish, please do let us know. Safe travels!

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