Patrick Lynch | Page 4

I really don't like giving poor reviews but hopefully this can better your business. I have been leasing for years and know what a good experience and a bad experience looks like. I was the one who tried this can better your business. I have been leasing for years and know what a good experience and a bad experience looks like. I was the one who tried to make conversation with James a few times and it was obvious he was not interested in small talk of any kind. He did however make it seem like leasing a vehicle is a poor choice when he said things like "your basically renting it" . While I realize that is pretty much true but I got a tell you he took the fun out of my experience picking up the truck with the intensity of his closing . It was pretty clear that the only thing James wanted to accomplish was sell me the extras and he tried to do it by using fear tactics. It was intense and awkward . I have always had the sales managers come out to the waiting area and greet me and walk back with me while talking about current events . James summoned me by having a young man come out and say " James is ready for you" then walked me back to the office like I was on my way to the principals office. Now I have read reviews of customers having a bad experience that sounded very similar to mine and that they requested another finance manager and their experience was then completely different and more positive. I can't help but wonder if James is who they got the first time. I realize people have bills and families to support and so I hope this doesn't get the guy in trouble because that's not my goal but I definitely think there are some training opportunities here. After you've done everything you can to try and train someone if you're still getting the same feedback then unfortunately maybe that's not a great position for him. My experience with the rest of the dealership was pretty positive and does not reflect the time I spent with James and I signing paperwork. Based on the calls that I've gotten from managers to make sure that I'm happy and had a good experience I do believe that you guys care and want to make sure that your customers are happy. Allison and I spoke and she is great and Patrick in service is very personable and friendly. Thank you Mohawk Chevrolet More

by dericgouveia Verified Customer Verified Customer

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Patrick Lynch and Mohawk Chevy were very easy to work with and assisted with the problem with my truck expeditiously. Thank you with and assisted with the problem with my truck expeditiously. Thank you More

by PATIERNR Verified Customer Verified Customer

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I had a great experience at Mohawk Chevy. They were great. They are very organized and welcoming They were great. They are very organized and welcoming More

by JHOLEHAN1 Verified Customer Verified Customer

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Happy to say after bringing my truck in to your dealership 3 times, I finally had the truck washed when I got it back. dealership 3 times, I finally had the truck washed when I got it back. More

by RCFFD13 Verified Customer Verified Customer

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When I dropped oof my vehicle, I was met by Patrick Lynch who presented himself with a warm welcome, professionalism and the compassion to Customer care. Great example of a caring employee of Mohawk Chevrole who presented himself with a warm welcome, professionalism and the compassion to Customer care. Great example of a caring employee of Mohawk Chevrolet!! More

by KEVIN.KROGH Verified Customer Verified Customer

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The drop off process was fast, efficient and personable. The facility was clean and welcoming and everyone that I spoke with, particularly Patrick, were extremely helpful and accommodating. The facility was clean and welcoming and everyone that I spoke with, particularly Patrick, were extremely helpful and accommodating. More

by Eric Schaible Verified Customer Verified Customer

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TOOK TWO MONTHS TO GET A MIRROR REPLACED. SERVICE DEPT. DROPPED THE BALL ON THIS. SHOULD OF BEEN RED FLAGS A W/O WAS OPEN THIS LONG WITH NO PROGRESS AND NO NOTIFICATIONS TO CUSTOMER. UP UNTI SERVICE DEPT. DROPPED THE BALL ON THIS. SHOULD OF BEEN RED FLAGS A W/O WAS OPEN THIS LONG WITH NO PROGRESS AND NO NOTIFICATIONS TO CUSTOMER. UP UNTIL NOW I;VE BEEN HAPPY WITH THE SERVICE I RECEIVED. More

by rickandden Verified Customer Verified Customer

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Mohawk Chevrolet provided excellent service regarding repair, timeline and communication! Patrick was friendly and professional!! Thank You repair, timeline and communication! Patrick was friendly and professional!! Thank You More

by SCHWANSTORM59 Verified Customer Verified Customer

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When I purchased the vehicle, they were supposed to have a few things done that weren’t done. I was told they were short on people and it would be an IOU. They called me and asked me to bring it back this w a few things done that weren’t done. I was told they were short on people and it would be an IOU. They called me and asked me to bring it back this week to have those things done when they called for me to come pick it up. I noticed one of the things still weren’t done. The bedliner was not sprayed. Very disappointing in this. More

by JSPENCER13 Verified Customer Verified Customer

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Very friendly and professional service. In addition to my original service requirements I was advised at check in of other services that would be beneficial and were arguably “overdue “. In addition to my original service requirements I was advised at check in of other services that would be beneficial and were arguably “overdue “. I accepted/added two of the three recommendations. More

by PJMARKATOS Verified Customer Verified Customer

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