Patrick Marshall | Page 15

Best salesman I’ve worked with! I told him all my financial issues and what my limit on cost and he met all my needs! He told me everything straight up and didn’t xxxxxxxx me which I told him all my financial issues and what my limit on cost and he met all my needs! He told me everything straight up and didn’t xxxxxxxx me which was really great. So I recommend him. More

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Pat marshall was wonderful Pat was really working hard to get us into a vehicle and it happen thanks pat marshall for all your hard work thanks again p Pat was really working hard to get us into a vehicle and it happen thanks pat marshall for all your hard work thanks again p More

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Great! Patrick Marshall helped me with 2 different used car purchases and made them both extremely easy and painless. We will definitely go back to Suntrup Patrick Marshall helped me with 2 different used car purchases and made them both extremely easy and painless. We will definitely go back to Suntrup Hyundai and ask for Patrick next time we are in the market for a car. More

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Great service from Patrick! Patrick was extremely helpful during our car buying experience, and went out of his way to make sure we were taken care of! Pat is the man! Patrick was extremely helpful during our car buying experience, and went out of his way to make sure we were taken care of! Pat is the man! More

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Horrible customer service after the sale Suntrup’s advertisements of building relationships of a flat LIE. Pat DOES NOT return phone calls. Purchased a used Sante Fe from him and within 2 w Suntrup’s advertisements of building relationships of a flat LIE. Pat DOES NOT return phone calls. Purchased a used Sante Fe from him and within 2 weeks of owning it, the dashboard and glove box were pealing (obviously someone painted it). Took it up for Pat to look at on a Thursday with him promising to return a call. On Wednesday (SIX DAYS LATER), I left a message for the manager Tony who then had Pat call me back. If I leave a message for a specific person, that is who I want to talk to (basic customer service). Made an appointment to bring it up, but needed to change it so I called Pat on a Monday, spoke with him about rescheduling, and he again promised a call back. Once again, no call. Called Tony again on Thursday morning, left him a message that I wanted someone other than Pat to handle this since Pat can’t return calls and as of Monday Tony had not returned my calls. Followed up with him again on a Monday. The same receptionist that answered Thursday then tells me he was off on Thursday. WHY would you put an upset customer through to a manager that won’t be in the office today (once again, BASIC customer service). And after getting a message from an upset customer, return the call in a TIMELY FASHION, which in my opinion is the SAME DAY the message is received). After leaving a message Monday morning, STILL no return call. Something so simple that could have been easily resolved, has put quite the sour taste in my mouth for the dealership. Apparently following up with customers AFTER the sale and basic customer service is not important to Suntrup. More

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Awesome Experience After reviewing several makes of cars. I decided on a 2019 Hyundai Accent. Patrick Marshall made the buying experience pleasurable. I will most defin After reviewing several makes of cars. I decided on a 2019 Hyundai Accent. Patrick Marshall made the buying experience pleasurable. I will most definitely use this dealership again. More

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Awesomeness at Suntrup Hyundai From the minute I walked in Patrick was on the job. Luke was awesome Matt was awesome just super awesomeness all the way around. Thank you all so much From the minute I walked in Patrick was on the job. Luke was awesome Matt was awesome just super awesomeness all the way around. Thank you all so much I will be back More

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The best car shopping experience ever!! We started our car search by googling Hyundai Tucson’s. I found the exact vehicle I wanted at Napleton Hyundai. After a week of emails and phones We started our car search by googling Hyundai Tucson’s. I found the exact vehicle I wanted at Napleton Hyundai. After a week of emails and phones calls, including an email stating the vehicle would be cleaned and gassed and ready for my test drive, I was told upon arrival that the vehicle was not there, and had never been there. Four weeks later, the vehicle has still not arrived and no one can tell us where it actually is. After 4 weeks of frustration, we went to Suntrup Hyundai South and had the most amazing experience!!! Our salesman was Frank Povis, and I highly recommend him for anyone looking for a new vehicle!! He patiently listened to our story and frustrations. Frank was incredibly helpful and very personable. He answered all of our questions completely. He helped us get a great deal on our trade in. The finanancing person, Joey, was also very easy to work with and was very professional. By the time we finished paperwork, it was after hours, but no one rushed us. Frank then went through all of the features on our new vehicle with us. Again, this was after hours, and he took his time explaining everything we needed to know. We are more than pleased with our new vehicle and are even more pleased with the entire experience we had with everyone at Suntrup Hyundai South. More

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