Patrick Souza

Clean, have decent amenities, sales personnel could be friendlier. Services could be a bit quicker. friendlier. Services could be a bit quicker. More

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DO NOT I REPEAT DO NOT EVER BUY A CAR HERE. On 2/21 I filled out a credit app online shortly after was texted by Olivia Jones I guess looking back now an auto bot. I sent pictures of my trade i On 2/21 I filled out a credit app online shortly after was texted by Olivia Jones I guess looking back now an auto bot. I sent pictures of my trade in with Vin and payoff amount, what I was looking for and down payment. I was later called by Yuya and again explained what I was looking for, trade in, and payoff, at that time he told me not to worry about the exact payoff they would run title and contact the lender for that. I was sent 3 options of vehicle available and texted back I was concerned they were out of my price range and could I get some rough estimates...noting here I was driving from out of town and wanted to make sure these would fit my needs and budget first. He responded he would get back to me. By Sunday I hadn't heard back so I followed up and again didn't hear back. Later Sunday I was contacted by the original number and told them the ball was in their court and again never heard back. By then I left negative reviews and sent some texts along the line of I wouldn't take a car if you gave me one. Monday I was contacted by Jennifer, Internet sales manager, who apologized for the way I was treated and wanted a second chance to make it right. Against my better judgement I said ok and she came up with a vehicle that fit my needs and budget. I was planning to pick it up 2/25. That same Monday Damian from finance called to send the contract for me to sign. He called close to 7pm. I wanted to sign the next morning but was told the link would expire so I had to do it that night. Again against my better judgement I did and didn't have time to review the contract. The next day they called and offered to deliver the vehicle on 2/24, great. Delivery went smooth and all was good. On 2/26 I was called by Patrick who said I never told them I owed one the car, but I did and had proof I did. At that point I was at work and asked he call back in 15mins when I was home. HE NEVER CALLED BACK, I called him back and quickly he backed tracked that he never disputed I told them about a payoff amount Twice. At some point Jenifer called me after I let her know this deal was going south quickly. But now it's my fault and guess what the cars going back cause they couldn't convince me to take a payment of over 200 dollars from the original contract. so moral of this story, they dropped the ball continuously and tried to blame me and I still lose for their bad business. And they lost big, I explained that prior to moving where I am now I had purchased 6 cars from the same dealership and referred 2 additional friends there. for the difference in my payoff they could have easily eaten that cost at the cost of doing business and gained a loyal customer but instead they get this. Oh also worth noting Jennifer contacted me on 2/26 after the deal was "done" and asked if I would take my original negative reviews down, which I happily did. so to add to this story when we did the car swap I was again accused of lying about my pay off balance by Ryan, again despite having evidence I provided the info to them twice. They also doused my car they brought back with febreez despite not legally being their car yet...and yeah that stuff makes me sick. So this place is horrible. More

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I had a great experience. My son and I stopped to look at the Ioniq 5 SUV. Ahmed was very professional and assisted us with no pressure. The whole process was fast and easy I My son and I stopped to look at the Ioniq 5 SUV. Ahmed was very professional and assisted us with no pressure. The whole process was fast and easy I ended up leasing the vehicle. Everyone was very nice and friendly. Great customer service. Thank you so much. More

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Ryan greed my wife and I. We showed him some vehicles we what looking at and he checked the inventory for availability and and informed use the were available. Took us for ro We showed him some vehicles we what looking at and he checked the inventory for availability and and informed use the were available. Took us for road test and explained all the options on the vehicles we were looking at. We chose a Elantra 2026 and went to the table for numbers. We explained to him we were looking at the out the door number, and he came up with a number we agreed on. In addition we had forgot so paperwork we need but Ryan got the deal done and came to our house to pickup the paperwork. Ryan also ask if he could assist the wife at sitting up her phone in car and showed and explained to her the options. Great job Ryan More

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I had the best service, the fastest and smoothest car buying experience ever at Roseville Hyundai! Told them what car I was interested in and they had it pulled up and ready for me! Highly recommend Chri buying experience ever at Roseville Hyundai! Told them what car I was interested in and they had it pulled up and ready for me! Highly recommend Christina to show you a vehicle! She was just as excited as I was about my car and was beyond helpful and knowledgeable. Hands down best car buying experience I’ve ever had! More

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Purchased from out of state so everything was negotiated over the phone. When we arrived the dealership had everything ready and the purchase was seamless. over the phone. When we arrived the dealership had everything ready and the purchase was seamless. More

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Not pushy salesmen, other personnel were friendly and helpful. Jordan was polite, helpful with my questions, and knowledgeable about the car I was looking to buy. A positive experience when I was expec helpful. Jordan was polite, helpful with my questions, and knowledgeable about the car I was looking to buy. A positive experience when I was expecting the opposite. More

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The manager Patrick and car sales lady Christina nix where great .very patient with us. where great .very patient with us. More

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Absolutely a first class dealership. Sales staff and finance staff were unmatched. Prompt, personal no xx communication. Sales staff and finance staff were unmatched. Prompt, personal no xx communication. More

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Friendly staff. They gave me a better trade in on my old 2005 high mileage vehicle than what i would have ever thought i would have gotten. They listened to what I w They gave me a better trade in on my old 2005 high mileage vehicle than what i would have ever thought i would have gotten. They listened to what I was looking for in a vehicle and got me the best match for my price range. Thank you guys at Roseville Hyundai for going above and beyond. Thanks all sales managers involved and the finance department for making everything happen so quickly and my sales guy for listening. More

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