Patrick Souza | Page 2

Friendly staff. They gave me a better trade in on my old 2005 high mileage vehicle than what i would have ever thought i would have gotten. They listened to what I w They gave me a better trade in on my old 2005 high mileage vehicle than what i would have ever thought i would have gotten. They listened to what I was looking for in a vehicle and got me the best match for my price range. Thank you guys at Roseville Hyundai for going above and beyond. Thanks all sales managers involved and the finance department for making everything happen so quickly and my sales guy for listening. More

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Our salesperson Pavlo was very knowledgeable of all Hyundai vehicles and provided an outstanding sales experience which helped us pick out the perfect vehicle for our current needs. He made the process Hyundai vehicles and provided an outstanding sales experience which helped us pick out the perfect vehicle for our current needs. He made the process very easy and straight forward. This is my second Hyundai from this dealership and highly recommend them. More

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John was great! He showed us every car we wanted to look at and answered all of our questions. He stayed with us through the entire process even after closing. He wa He showed us every car we wanted to look at and answered all of our questions. He stayed with us through the entire process even after closing. He was friendly and followed up with us several times after to make sure we were satisfied. More

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Great service. We were able to find a car quickly and the purchasing process was very smooth. They were patient and answered all our questions. We were able to find a car quickly and the purchasing process was very smooth. They were patient and answered all our questions. More

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Attentive to needs, professional, shows you available options based on your budget, and customer oriented. options based on your budget, and customer oriented. More

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Friendly, knowledgeable staff. . We had an awesome car buying experience. Got exactly what we wanted and would definitely recommend this dealership to others. . We had an awesome car buying experience. Got exactly what we wanted and would definitely recommend this dealership to others. More

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Friendly, professional,knowledge about the vehicles excellent. Very helpful. Easy customer parking. Cars presented well. excellent. Very helpful. Easy customer parking. Cars presented well. More

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Pleasant and friendly. Very willing and available to answer questions. They seem to work well together also. Very willing and available to answer questions. They seem to work well together also. More

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Graylon was incredibly personable and made our purchase very easy !!! He even delivered our new car to our house 80 miles away because our daughter had literally just gotten her license and wasn’t able to very easy !!! He even delivered our new car to our house 80 miles away because our daughter had literally just gotten her license and wasn’t able to drive the car home yet . Thank You Graylon !!! More

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IF YOU ARE A FEMALE, I'D CAUTION YOU TO GO ELSEWHERE. JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting col JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting collection calls from Hyundai Finance because the car, a month later, had not been paid off. I have spent four days making daily calls to the dealership, the bank, and two visits to the location because nothing has been taken seriously on their part. After the second collection call, I went in to speak with a manager and he blew me off saying that I needed to make more phone calls, he couldn't find any answers and tomorrow's his day off lol a very 'not my problem' attitude. I called the next day and began working with Patrick who, to his credit, was more proactive about preventing this from going to the credit bureau at my expense. The bank was adamant that my car was never paid off, regardless of it being grounded by the dealership, Patrick was adamant that he paid for the car the same day, and Patrick's BSM claimed that I owe for previous months. The bank and I have my monthly payments, I was not missing a random payment. So, after days of phone tag and nothing being accomplished, I went to the dealership today to handle this in person...again. As a customer, you would think that a customer service team should have zero issues with explaining WHY my car was taken a MONTH AGO and not paid for until YESTERDAY. That's right, after three days of saying they have proof that they purchased my car last month and paid the bank I finally saw the paper today dated for a purchase YESTERDAY. Of course, I'm going to have some questions but before Patrick can walk me through the details, the Office Mouthpiece, Joey Rappa, whips around from his desk and interjects himself into our conversation, cutting both of us off and immediately accusing me of badgering Patrick. This persistent, aggressive, accusatory, unsavory behavior was the most unprofessional and disrespectful customer service experience I've ever had. MY CREDIT is on the line because THEY didn't file the paperwork until yesterday and Mouthpiece Joey had the audacity to keep telling me I was out of line for wanting explanations. After I asked him to stay out of our conversation, he began fussing his deskwork around and huffing and puffing for attention. It must be very exhausting to bear the insecurities of Joey Rappa, leaping with his teeth out at every opportunity to assert his dominance. And it didn't stop there. When I confronted him about his fussiness, he began pointing at each guy within earshot 'AM I ACTING FUSSY?!', points to the next 'AM I ACTING FUSSY?!'. Of course, a manipulative authority figure is going to seek reassurance from their subordinates. Pitiful. Hands down, the most childish behavior I have ever seen in a grown man. I'd say this is unusual professionalism from someone in a management position, but we all know why dealerships have the reputations for being a pool of deceitful sharks. I absolutely guarantee that if I were with a man, or if I was a man, that I wouldn't have been patronized and attacked like that. If you are a female, you will be tossed around by this team of guys with grandiose complexes. The disappointing part in all of this, is that this was in fact an error of their mishandling and they tried to lead me on a wild goose chase with several different claims/lies. I saw the paperwork today and still walked away without any accountability for their mistakes and putting my credit at risk. You must be so proud of your team, Chris Shaffer! Joey Rappa, I hope the females in your life get spoken to the way that you spoke to me today and you learn a lesson in humility. If a customer is reading this, do yourself a favor and go to Maita Mazda, they have an amazing team over there. More

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