Patrick Souza | Page 3

Wonderful Staff at Roseville Hyundai! I purchased a new Tuscan Sport from Roseville even though I live in Hawaii. They had the car in the color I preferred and sent me pictures to confirm. I purchased a new Tuscan Sport from Roseville even though I live in Hawaii. They had the car in the color I preferred and sent me pictures to confirm. They also participate in USAA's Car Buying Program which gave me additional discounts. So fare, I have still spent less, including shipping, rather than buying from a local dealership. Everyone I have spoken with or dealt with has been friendly, communicative and very helpful during my unique car buying experience. More

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If you’re looking for a Hyundai avoid this place at al costs Be very careful with these guys. My parents recently brought in their lease return and a salesperson named Patrick took total advantage of my 84 year Be very careful with these guys. My parents recently brought in their lease return and a salesperson named Patrick took total advantage of my 84 year old father with a lot of fast talk doing his best to confuse him. Unfortunately dad didn’t ask me to jump in until it was too late. My father had 8,787 miles on a 3 year old Tuscon in perfect condition. This is literally the car driven by a little old lady in PERFECT CONDITION!!!! These guys charged my parents over $1,500 just to inspect the car they said they wanted to buy. There is no need for the inspection as they have owned the card for the last 3 years. Patrick informed me this was company policy and he could not/would not change it. I just called the dealership and spoke with Patrick who had defenses for every point I made and when frustrated with me for having to defend his sleazy behavior stated “your father is a grown man and if he can’t make his own decision then he shouldn’t buy a car! He is not my responsibility!” This is the epitome of the sleazy car sales strategy. We all know there will be a very marketable response defending this behavior, but if your seriously considering a Hyundai I would really encourage you to find another dealership. I would avoid this dealership like the Black Plague. You have been warned!!! If you get screwed by these guys it’s your own fault. More

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Horrible sales team Very very unprofessional and rude behavior from SALES staff including Sales manager. Today I visited to service my Elantra (bought from this store few Very very unprofessional and rude behavior from SALES staff including Sales manager. Today I visited to service my Elantra (bought from this store few yrs back). I am in the market to buy a hybrid. While I was waiting for the service to be done, I approached a sales associate for test driving Ioniq hybrid. I was asked if I am buying it today, I said I am in the market and will buy within next 2-3 weeks, not today. He responded that he will look for a hybrid to test drive and will let me know. Never heard back from him for an hour. In the meantime servicing was done. I approached the sales manager just to let them know that I felt that as I was not buying the car today, they were ignorant and even did not show the courtesy to update me (they were busy!!!). I just told sales manager that if they could communicate me, that would be nice. In response sales managers behavior was more rude. It clearly seemed that they don't care...Not going back to this dealership. Bought my Elantra from here in 2015, always service it here till now, but this kind of rude, unapologetic and unprofessional sales team I never saw. Will not recommend to my friends either. More

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The Best Ever I had stopped by hyundai a few months ago and briefly talked with Jenny. Told her I was just looking and getting some ideas. Jenny treated me as if I I had stopped by hyundai a few months ago and briefly talked with Jenny. Told her I was just looking and getting some ideas. Jenny treated me as if I was going to buy. She showed me around and I told her thank you very much for her time and told her when I was ready I would call her. I called her a few months later to make sure she was going to be in and when I got there Jenny met me right outside the doors with open arms. I was a bit set back (shocked) but returned the hug. I can honestly say I did not know her at that time. From that moment on I felt like I was dreaming. Seriously. Everyone treated me with such respect and didn’t make me feel like I lost my dignity when I left there. I couldn’t of ask for a better experience. When everything was said and done Jenny sat with me and we just talked for a long while. I believe I made a friend at that time. The manager come by and hugged me and shook my hand and said congratulations. I was so overwhelmed with the way everyone treated me. I would recommend this dealer Roseville Hyundai to anyone. This is aging myself but at one point during this time the thought went through my mind. (Am I on candid camera). LOL. That’s how unbelievable this visit felt. I have to mention Patrick and the finance manager. What wonderful people. Jenny is a high energy personable young lady and I would recommend asking for her when you go in. No pressures at all from anyone. Love Roseville Hyundai. More

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Buyer horrible god for saken vicious people that I would never put myself through. I've never been so mislead and lied to in my life horrible god for saken vicious people that I would never put myself through. I've never been so mislead and lied to in my life More

by mandyldrp Verified Customer Verified Customer

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Excellent Sales Team Excellent, no hassle car buying. Patrick was very knowledgeable about the product he was selling and understood how to not be pushy. He got us what we Excellent, no hassle car buying. Patrick was very knowledgeable about the product he was selling and understood how to not be pushy. He got us what we wanted at the payment we wanted! More

by sscharnow Verified Customer Verified Customer

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Excellent service Wonderful service. Very very happy with my purchase. I will definitely be back for future purchases. Was very quick and easy process.I would recommend Wonderful service. Very very happy with my purchase. I will definitely be back for future purchases. Was very quick and easy process.I would recommended to all of my family and friends. More

by shellyrhome45 Verified Customer Verified Customer

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Good Experience This dealership is the most friendly and professional that I have dealt with in a long time. They work very hard to get you into the exact car that y This dealership is the most friendly and professional that I have dealt with in a long time. They work very hard to get you into the exact car that you want. The dealership is clean and all of the staff are very helpful in making the most out of the car buying experience. More

by benson.donna Verified Customer Verified Customer

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Excellent They were helpful. Very Easy to work with. Extremely Knowledgeable. Took time explaining the purchasing process. They are kid friendly and helped me i They were helpful. Very Easy to work with. Extremely Knowledgeable. Took time explaining the purchasing process. They are kid friendly and helped me in keeping my kids occupied during the process. More

by christie.mayorga Verified Customer Verified Customer

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Service department Everything about the purchase of my vehicle was great. The only problem I have is how my new car presented to me to drive home after the dealership wa Everything about the purchase of my vehicle was great. The only problem I have is how my new car presented to me to drive home after the dealership washed it and filled it with gas. It had real bad water spots on the front of it that wouldn't come off. I pointed them out to our sales man and he had an appointment scheduled for the next week to get vehicle detailed at the dealership. So dropped off the car at 7 am to have water spots removed and have the air pressure in all the tires set the same went back at 5 to pick up the car and the water spots were still on it and the air pressure in tires was not done so I fixed tthe air pressure myself when I got home. But I have to take the car back a second time to get the water spots removed. I'm not very happy with the work that is done in the service department. But it's not the first time that I have had problems with the work done in the service department More

by dlee9339 Verified Customer Verified Customer

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