Patti O | Page 14

I've been working with Patti for 10 years now and she is the best. Always customer focused and get everything done for. She does a great job for the dealership and should be commended for her good work! the best. Always customer focused and get everything done for. She does a great job for the dealership and should be commended for her good work! Jim More

by jamesrbergman Verified Customer Verified Customer

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Better service center than Antioch Jeep. I felt like the wait was normal and my time was valuable and got me in & out. A+. Could use some free snacks. wait was normal and my time was valuable and got me in & out. A+. Could use some free snacks. More

by ricardog0913 Verified Customer Verified Customer

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Patti is always friendly and listens to your questions. Answers them and makes sure you understand the service that will be performed. Patti in the Service Dept. is truly amazing. I’m sure she questions. Answers them and makes sure you understand the service that will be performed. Patti in the Service Dept. is truly amazing. I’m sure she gets a few up tight customers, but keeps her cool. More

by Alfa3 Verified Customer Verified Customer

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Patti in the service department went above and beyond to help me. Truly amazing service!! I was in a real bind and was stressed out, but she calmly helped me with my situation communicating every step of t help me. Truly amazing service!! I was in a real bind and was stressed out, but she calmly helped me with my situation communicating every step of the way! More

by jimmysels19 Verified Customer Verified Customer

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This establishment is in one word shady. I came in for a software update and after driving out of the parking lot had my check engine light come on. I immediately returned and was told I needed a $600 repai software update and after driving out of the parking lot had my check engine light come on. I immediately returned and was told I needed a $600 repair after being told my car had nothing wrong with it 5 minutes before. The mechanic informed me that I could have hit a bird or rock when he was the one who drove it to the interstate. My mechanic told me the louver Palmen mechanic broke simply slides up and out and did not need to be broken and taped inside of my front grill. This mechanic needs additional training and a dose of honesty when dealing with people in the public. He should be required to reimburse me for the repairs I need and the cost associated with them. Patti called me on the 5th and told me a manager would be in touch. Still waiting... More

by Jodilaw67 Verified Customer Verified Customer

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Purchased a vehicle elsewhere and took it into this dealership to get it looked at and a couple things fixed. Wanted this to be my go to shop for my vehicle which it wont be after working with the serv dealership to get it looked at and a couple things fixed. Wanted this to be my go to shop for my vehicle which it wont be after working with the service department. Kept getting told more and more needed to be done with the vehicle I just purchased when the issues they told me didn’t exist prior to bringing it in. Then was told it was good to go but when I paid and picked up same issue I brought it in for was there. After much run around and being told I needed to spend another $1.2K I spoke with service manager and suddenly everything was magically fixed. Service manager was great, service advisor was not. More

by Spiritsparks Verified Customer Verified Customer

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I was 10 minutes late and they didn’t care they’re very nice and they explain everything about the Oil change thank you for everything nice and they explain everything about the Oil change thank you for everything More

by PINA2107 Verified Customer Verified Customer

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Very satisfied, Patty in service was awesome as always (some of your other advisers could learn a few things from her). Not happy with quality of vehicle. (some of your other advisers could learn a few things from her). Not happy with quality of vehicle. More

by Snoburi Verified Customer Verified Customer

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Great exceptional service and very friendly staff! Really a class act. It’s hard to find that great customer service with great attitude toward the customer. I will definitely be back for all my serv Really a class act. It’s hard to find that great customer service with great attitude toward the customer. I will definitely be back for all my service. Thank You More

by jcaretta Verified Customer Verified Customer

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Always can depend on Patty to take good care of us. Usually my husband handles the jeeps’ issues but she made me feel very secure with everything! Usually my husband handles the jeeps’ issues but she made me feel very secure with everything! More

by Jan Matek Verified Customer Verified Customer

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