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Patti O
Patti O | Page 15
Service Advisor
Palmen Dodge Chrysler Jeep Of Racine
8320 Washington Ave
Racine, WI 53406
614 Reviews
614 Reviews
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614 Reviews of Patti O
May 11, 2021
This establishment is in one word shady. I came in for a software update and after driving out of the parking lot had my check engine light come on. I immediately returned and was told I needed a $600 repai software update and after driving out of the parking lot had my check engine light come on. I immediately returned and was told I needed a $600 repair after being told my car had nothing wrong with it 5 minutes before. The mechanic informed me that I could have hit a bird or rock when he was the one who drove it to the interstate. My mechanic told me the louver Palmen mechanic broke simply slides up and out and did not need to be broken and taped inside of my front grill. This mechanic needs additional training and a dose of honesty when dealing with people in the public. He should be required to reimburse me for the repairs I need and the cost associated with them. Patti called me on the 5th and told me a manager would be in touch. Still waiting... More
by Jodilaw67
Verified CustomerOther Employees Tagged: Matt Collins, Mechanic, maybe Justin
May 11, 2021
Purchased a vehicle elsewhere and took it into this dealership to get it looked at and a couple things fixed. Wanted this to be my go to shop for my vehicle which it wont be after working with the serv dealership to get it looked at and a couple things fixed. Wanted this to be my go to shop for my vehicle which it wont be after working with the service department. Kept getting told more and more needed to be done with the vehicle I just purchased when the issues they told me didn’t exist prior to bringing it in. Then was told it was good to go but when I paid and picked up same issue I brought it in for was there. After much run around and being told I needed to spend another $1.2K I spoke with service manager and suddenly everything was magically fixed. Service manager was great, service advisor was not. More
by Spiritsparks
Other Employees Tagged: John Caretta, Wally Clark
May 11, 2021
I was 10 minutes late and they didn’t care they’re very nice and they explain everything about the Oil change thank you for everything nice and they explain everything about the Oil change thank you for everything More
by PINA2107
Other Employees Tagged: Jim Brinkman, John Caretta, Wally Clark, Timothy Delord
May 06, 2021
Great exceptional service and very friendly staff! Really a class act. It’s hard to find that great customer service with great attitude toward the customer. I will definitely be back for all my serv Really a class act. It’s hard to find that great customer service with great attitude toward the customer. I will definitely be back for all my service. Thank You More
by jcaretta
Other Employees Tagged: John Caretta, Wally Clark, Timothy Delord
May 04, 2021
Service advisor Patti is always so willing to help out our agency with quick service and quality repairs. She is able to find openings to keep our fleet operational. our agency with quick service and quality repairs. She is able to find openings to keep our fleet operational. More
by rmueller1
May 03, 2021
Patti went above & beyond to help me with my car dilema ! It was a bit of a project but she took care of business that’s for sure very impressed with her ! Thanks Patti ! One note my car was very dirty and It was a bit of a project but she took care of business that’s for sure very impressed with her ! Thanks Patti ! One note my car was very dirty and dusty on the outside when I picked it up Supposedly wash More
by Debstoner
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