Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 45

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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4.9
614 Reviews
4.9

614 Reviews

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614 Reviews of Patti O

July 23, 2020

Dealership Rating
Employee Rating

Patti in the service department was extremely professional, helpful, and courteous. We brought my wife’s Hyundai there because of the professionalism and dedication to our needs as customers. Wou More

by andyhavron
Recommend Dealer
Yes

July 22, 2020

Dealership Rating
Employee Rating

Disappointed that the sensor was not covered by the power train warranty and that it was hard to get at. Almost would have cost an extra $800 if they weren’t able to get at it. Another Chrysler design flaw. More

by drewafranklin
Recommend Dealer
No

Other Employees Tagged: Wally Clark, Joshua Robinson

Aug 06, 2020

Palmen Dodge Chrysler Jeep Of Racine responded

We tried reaching out privately when you originally provided this review, but received no response. I apologize again that you are seemingly unhappy with some of the design of your vehicle. We here at Palmen hope that you know and feel that while we have no control over any design flaws you may perceive, we are always here to help with any issues or questions you may have. Thank-you for your business and taking the time to provide your valuable feedback. Both are appreciated! Sincerely, Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct#: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

July 22, 2020

Dealership Rating
Employee Rating

Always a pleasure working with Patti. It's good to know my vehicle is in good hands. Wally the Service tech was also great in looking at somr concerns I had and explaining. More

by STECKYE
Recommend Dealer
Yes

July 18, 2020

Dealership Rating
Employee Rating

Oil change, oil filter and tire rotation Always a pleasant experience. I deal specifically with Patti Ostergaard and she is one of the most knowledgeable, professional individuals I know. I c More

by MJTRUCKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 17, 2020

Dealership Rating
Employee Rating

Always get the best of care from Palmen Dodge. Everyone is right on top of their game. Never any complaints about the work they do. More

by jrasmussen35
Recommend Dealer
Yes

July 17, 2020

Dealership Rating
Employee Rating

Was able to book the appointment online for the day of. My vehicle was ready well before they estimated making it so quick and easy. Thank you! More

by abbigail.ewert
Recommend Dealer
Yes

July 17, 2020

Dealership Rating
Employee Rating

It helps the customer feel welcomed when the customer walks in to their service drive. A good morning? How can I help you? Maybe ask the customer if they have been helped? Basics. Service writers/consult More

by Got the T-shirt
Recommend Dealer
No
Jul 17, 2020

Palmen Dodge Chrysler Jeep Of Racine responded

I apologize for the fact that you were not greeted in a proper or timely fashion. It is certainly not the way we do business or wish to be perceived, and I assure you it will be addressed. We value our customers' input and want to do everything possible to make sure their needs are being met in a friendly, helpful, timely, and professional manner, so if you wish to discuss this or anything else further please feel free to give me a call. You may reach me at my direct number or e-mail address below, during the hours indicated. Thank-you and have a nice day! Sincerely, Jim Brinkman Customer Relations Mgr. Palmen CDJR of Racine Service Department Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

July 16, 2020

Dealership Rating
Employee Rating

Patty is very nice person she goes the extra mile for a person and I really appreciate her. She always have a smile on her face when she's talking to me. More

by Lisa Rainey-Wilson
Recommend Dealer
Yes

July 15, 2020

Dealership Rating
Employee Rating

Helpful, thoughtful and nice everytime she helps me. She's attentive and makes sure I am satisfied everytime I come in, she knows her job. More

by mariefromgi
Recommend Dealer
Yes

July 15, 2020

Dealership Rating
Employee Rating

Overall experience was great! Tim and Matt made the process very simple and were a pleasure to work with! For my daughter's first new car they made it happen!! More

by stackyeggs741
Recommend Dealer
Yes

Other Employees Tagged: Tim Krikau , Mark Amburn, Matthew Gastaldi, Ron Ward

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